List of Salesforce Health Cloud Customers
Salesforce
Salesforce Tower, 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
76453
$37.9B
Since 2010, our global team of researchers has been studying Salesforce Health Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Health Cloud for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Health Cloud for Customer Engagement include: UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, United Healthcare, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, Humana, a United States based Insurance organisation with 65680 employees and revenues of $117.76 billion, HCSC (Health Care Service Corporation), a United States based Banking and Financial Services organisation with 28000 employees and revenues of $54.75 billion, Molina Healthcare, a United States based Healthcare organisation with 18000 employees and revenues of $40.65 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Health Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Health Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adventist Health | Healthcare | 28600 | $6.3B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2022 | PwC |
In 2022, Adventist Health implemented Salesforce Health Cloud as the cornerstone of a Customer Engagement modernization to unify patient access and care coordination across Adventist Health System/West. The deployment was led in partnership with PwC and explicitly included Salesforce Marketing Cloud, Salesforce Marketing Cloud Intelligence and Salesforce Data Cloud to consolidate marketing, network management and access functions into a single CRM platform.
The implementation of Salesforce Health Cloud delivered a centralized consumer profile and care coordination capabilities, standardizing referral management, appointment scheduling workflows and proactive patient outreach. Configuration focused on patient access workflows, contact center automation and analytics driven segmentation, enabling more personalized care interactions and operationalizing cross functional processes for caregivers, access teams and marketing.
Architecture and integrations were built around MuleSoft as the integration backbone connecting Salesforce Health Cloud to the enterprise EHR, Telephony platforms and ancillary systems, with optical character recognition used to streamline data entry where noted. The result was a unified data layer in Salesforce Data Cloud that supported Marketing Cloud campaigns and operational reporting, producing a single view of patient interactions across channels.
Governance and rollout were executed with a cross functional PwC advisory team, aligning stakeholders including executives, clinicians, access staff and caregivers, and defining standard operating procedures for referrals and contact center handling. The program emphasized automation, integration led workflows and data governance to reduce referral leakage and improve reliability of patient access, delivered within a compressed timeline.
Explicit outcomes reported include approximately 20% reduction in average call handle time, approximately 24% reduction in dropped calls to primary care providers and imaging referrals, and a 2 to 3% reduction in patient no shows and missed appointments, which the organization linked to millions of dollars in potential new revenue. Salesforce Health Cloud, implemented as part of this Customer Engagement program, also contributed to improved patient experience, higher team productivity and increased revenue generation.
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Aetna Better Health | Insurance | 3500 | $650M | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2017 | n/a |
In 2017, Aetna Better Health deployed Salesforce Health Cloud alongside Service Cloud as part of a Customer Engagement initiative to centralize member interactions and automate customer service workflows. The implementation positioned Salesforce Health Cloud as the primary system for consolidated member profiles and care-related case records, while Service Cloud handled case intake, routing, and agent-facing service consoles.
The deployment used a cloud native architecture with Health Cloud configured for care management objects, unified member data, and relationship maps, and Service Cloud configured for case management, knowledge management, and automation via declarative flows and business rules. Integration between Salesforce Health Cloud and Service Cloud synchronized member records and case state, enabling end to end case lifecycle handling and automated escalation and assignment logic.
Operational scope focused on customer service and care management teams within the US operations, with rollout staged to contact center operations and service desks. Governance established data stewardship for member records, standard operating procedures for case triage and resolution, and training for agents on the new Service Cloud consoles and Health Cloud care views.
Aetna Better Health used Salesforce Health Cloud and Service Cloud to drive customer service automation, consolidating member context into agent workflows and automating routine service actions. The narrative centers on Customer Engagement, describing how Salesforce Health Cloud enabled unified member data and Service Cloud delivered the automation and case orchestration needed for contact center service operations.
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AmeriHealth | Insurance | 610 | $181M | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2022 | n/a |
In 2022, AmeriHealth implemented Salesforce Health Cloud to support Customer Engagement focused on payer administration and member engagement across its operations. The deployment was positioned to consolidate member interactions and provide a unified platform for customer services within AmeriHealth, a mid sized insurer with approximately 610 employees.
Salesforce Health Cloud was configured to deliver member 360 profiles, case management and care management workflows, and omnichannel engagement capabilities. Implementation emphasized role based user interfaces for member service agents and care coordinators, workflow automation for case triage, and task orchestration to support standardized engagement processes. These functional modules reflect common Customer Engagement capabilities such as CRM driven outreach, care coordination, and centralized interaction tracking.
Operational coverage targeted business functions including member services, care management, provider relations, and customer support. Governance measures focused on centralized CRM ownership, data stewardship and standardized engagement workflows to align user adoption and maintain auditability. The rollout approach was staged to align training and process change management with incremental activation of configured modules.
Architecturally the implementation follows the cloud native SaaS model of Salesforce Health Cloud, consolidating member engagement data into a single system of record for Customer Engagement. The effort prioritized application configuration, workflow orchestration and role based security to support payer administration workflows and consistent member interactions.
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Insurance | 10000 | $23.7B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2021 | n/a |
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Life Sciences | 28000 | $33.4B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2019 | n/a |
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Healthcare | 55000 | $15.6B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2013 | n/a |
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Healthcare | 32000 | $5.5B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2019 | n/a |
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Insurance | 5000 | $12.0B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2018 | n/a |
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Insurance | 4000 | $9.7B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2021 | n/a |
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Insurance | 3900 | $15.3B | United States | Salesforce | Salesforce Health Cloud | Customer Engagement | 2021 | n/a |
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Showing 1 to 10 of 40 entries
Buyer Intent: Companies Evaluating Salesforce Health Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Health Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Health Cloud for Customer Engagement include:
- Nine, a Australia based Media organization with 4100 Employees
- Mawi Dna Technologies, a United States based Professional Services company with 10 Employees
- Grupo Epr Brazil, a Brazil based Transportation organization with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce Health Cloud Coverage
Salesforce Health Cloud is a Customer Engagement solution from Salesforce.
Companies worldwide use Salesforce Health Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as UnitedHealth Group, United Healthcare, Humana, HCSC (Health Care Service Corporation) and Molina Healthcare are recorded users of
Salesforce Health Cloud for Customer Engagement.
Companies using Salesforce Health Cloud are most concentrated in Insurance, Banking and Financial Services and Healthcare, with adoption spanning over 21 industries.
Companies using Salesforce Health Cloud are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Health Cloud across Americas, EMEA, and APAC.
Companies using Salesforce Health Cloud range from small businesses with 0-100 employees - 2.5%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 52.5%, and global enterprises with 10,000+ employees - 32.5%.
Customers of Salesforce Health Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Health Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.