List of Amazon Connect Cloud Contact Center Customers
Amazon Web Services (AWS)
410 Terry Avenue North,
Seattle, 98109-5210, WA,
United States
Seattle, 98109-5210, WA,
United States
1 206-266-1000
Professional Services
135000
$128.7B
Since 2010, our global team of researchers has been studying Amazon Connect Cloud Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amazon Connect Cloud Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amazon Connect Cloud Contact Center for Call Center include: Nissan, a Japan based Automotive organisation with 132790 employees and revenues of $82.63 billion, Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, PwC, a United Kingdom based Professional Services organisation with 370000 employees and revenues of $55.40 billion, Capital One, a United States based Banking and Financial Services organisation with 76300 employees and revenues of $39.11 billion, Barclays, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $34.86 billion and many others.
Contact us if you need a completed and verified list of companies using Amazon Connect Cloud Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Amazon Connect Cloud Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abtran | Professional Services | 1600 | $340M | Ireland | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2017 | n/a |
In 2017 Abtran implemented Amazon Connect Cloud Contact Center on Amazon Web Services, deploying a Cloud Contact Center to centralize inbound and outbound voice interaction handling for its customer experience operations. The Amazon Connect Cloud Contact Center implementation established a cloud-hosted contact routing and agent workspace architecture, leveraging AWS-native services for telephony, queuing, and real-time contact control.
The deployment focused on standard Cloud Contact Center functional modules such as interactive voice response, skills-based routing, agent desktop integration, and real-time supervisory monitoring. Configuration work emphasized contact flows, queue management, and API-driven integration points to support screen pop and interaction context enrichment, aligned with typical contact center orchestration and workforce management workflows.
Operational scope centered on Abtran’s contact centre operations and business process outsourcing services, with rollout staged by agent groups and contact channels to limit operational disruption. Governance and delivery considered cloud migration and automation skills as important, with experience in Azure cloud patterns, Azure DevOps source control and pipeline practices, .Net and API development, SQL Server, and automated regression testing frameworks cited as advantageous for sustaining the Amazon Connect Cloud Contact Center environment.
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Aegon | Insurance | 15700 | $32.5B | Netherlands | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2019 | n/a |
In 2019 Aegon deployed Amazon Connect Cloud Contact Center as the core Cloud Contact Center solution while organizing product ownership across two dedicated teams. The Sr. Product Owner role described managed a CRM team responsible for Salesforce, SF Marketing Cloud, Co-browsing, Pardot and related customer data workflows, and an Omnichannel Contact Center software team responsible for AWS Connect, workforce management, and voice recording capabilities.
The Amazon Connect Cloud Contact Center implementation emphasized omnichannel routing and channel orchestration, with configuration workstreams covering contact routing, queue management, and voice recording capture. Workforce management integration and scheduling were implemented as functional modules alongside call recording and quality monitoring, and co-browsing and CRM connectors were included to support contextual agent workflows.
Integrations were explicitly aligned to Salesforce and SF Marketing Cloud for customer context and to marketing automation in Pardot, while the contact center stack integrated with WFM and voice recording systems. Operational scope targeted contact center, sales, and marketing functions, with the Sr. Product Owner responsible for stakeholder management, defining vision and strategy, roadmap management, backlog grooming, and team management to coordinate cross-team delivery.
Governance and delivery used product management practices to prioritize features and manage the backlog across the CRM and Omnichannel Contact Center teams, enabling coordinated releases of Amazon Connect Cloud Contact Center capabilities and connected CRM workflows. The narrative centers on system architecture and operational ownership rather than quantified outcomes.
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Amazon United Kingdom | Retail | 64733 | $10.0B | United Kingdom | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2014 | n/a |
In 2014, Amazon United Kingdom implemented Amazon Connect Cloud Contact Center, with the deployment classified as Cloud Contact Center. The Amazon Connect Cloud Contact Center instance was provisioned on Amazon Web Services infrastructure to serve retail customer service operations and agent workstreams. The implementation aligned the application name Amazon Connect Cloud Contact Center with centralized contact handling for the retailer.
Configuration focused on core cloud contact center capabilities, including contact flows and IVR routing, skills based and queue based routing, an agent workspace for inbound voice and digital interactions, and real time and historical analytics for operational monitoring. The deployment leveraged Amazon Connect Cloud Contact Center features for omnichannel intake and configurable contact flows, supporting standard contact center workflows such as call distribution, escalation paths, and agent state management.
Operational governance emphasized standardized contact handling policies, role based access controls, and centralized configuration management on Amazon Web Services. The rollout targeted customer service business functions within the retail organization and used platform configuration and operational playbooks to govern queue definitions, routing logic, and agent profiles for consistent service handling.
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Arlington County Emergency Communications Center | Government | 60 | $11M | United States | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2025 | n/a |
In 2025, Arlington County Emergency Communications Center implemented Amazon Connect Cloud Contact Center to automate non emergency 911 call handling. The Amazon Connect Cloud Contact Center deployment applies AI driven triage to classify and route routine requests such as storm damage and towing within the county Call Center, and it is one of the first emergency communications centers in the United States and the first in the Northeast to adopt this AI enabled public safety call handling model.
The implementation focused on automating intake and disposition workflows for non emergency calls, embedding AI driven classification and routing logic into the Call Center call flows while preserving live operator escalation paths for critical 911 incidents. Operational coverage is centered on the Arlington County Emergency Communications Center, impacting public safety communications and dispatch intake functions rather than broad enterprise telephony. Governance and process changes emphasized clear escalation rules so that automated triage handles routine service requests and human operators remain responsible for priority calls, reflecting a controlled rollout approach to AI assisted call handling. The project positions Arlington as an early adopter of AI enabled public safety communications through its Amazon Connect Cloud Contact Center implementation.
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Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2021 | n/a |
In 2021, Ascensos Limited implemented Amazon Connect Cloud Contact Center to deliver on-demand Call Center capabilities across its outsourced contact centre services. The deployment positioned Amazon Connect Cloud Contact Center as a cloud CCaaS platform that Ascensos offers to its clients and agent teams as an on-demand, pay-as-used service.
The implementation included explicit functional modules for speech analytics, process automation, and natural language automation, combined with an agent-centric desktop and enhanced supervisor analytics. The Amazon Connect Cloud Contact Center was refined with user experience work to provide intuitive agent interfaces and outstanding analytics, and the configuration aligned with common Call Center capabilities such as contact routing and real-time reporting to support agent workflows.
SVL and Omningage are named development partners in the implementation, with SVL and Omningage refining and extending the Amazon Connect Cloud Contact Center software to deliver bespoke features. Operational coverage is focused on Ascensos contact centre agents and supervisors and on providing those capabilities to Ascensos clients as an on-demand service billed on an ad-hoc basis.
Governance and process changes emphasized agent adoption and supervisor use of analytics, with an agent desktop designed to give agents greater control of interactions. Reported outcomes in the implementation narrative include enhanced productivity and improved customer experience as direct goals of the Amazon Connect Cloud Contact Center deployment, with advanced analytics and automation made accessible to clients who previously could not access them due to cost constraints.
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Banking and Financial Services | 93000 | $34.9B | United Kingdom | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2014 | n/a |
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Professional Services | 11200 | $2.2B | United Kingdom | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2021 | n/a |
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Banking and Financial Services | 76300 | $39.1B | United States | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2021 | n/a |
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Banking and Financial Services | 1250 | $713M | United Kingdom | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2018 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | Amazon Web Services (AWS) | Amazon Connect Cloud Contact Center | Call Center | 2021 | n/a |
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Showing 1 to 10 of 45 entries
Buyer Intent: Companies Evaluating Amazon Connect Cloud Contact Center
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amazon Connect Cloud Contact Center. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amazon Connect Cloud Contact Center for Call Center include:
- The Disney Store UK, a United Kingdom based Retail organization with 1331 Employees
- Telmax Teleprompters, a United States based Manufacturing company with 10 Employees
- Meridian Credit Union, a Canada based Banking and Financial Services organization with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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The Disney Store UK | Retail | 1331 | $153M | United Kingdom | 2026-03-30 |
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Telmax Teleprompters | Manufacturing | 10 | $1M | United States | 2026-03-21 |
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Meridian Credit Union | Banking and Financial Services | 2000 | $510M | Canada | 2025-12-18 |
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Professional Services | 63 | $6M | United States | 2025-12-16 |
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Communications | 150 | $15M | Canada | 2025-10-10 |
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Retail | 28000 | $15.1B | Germany | 2025-09-18 |
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Utilities | 66021 | $21.1B | Spain | 2025-07-04 |
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Consumer Packaged Goods | 42 | $5M | Philippines | 2025-05-16 |
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Professional Services | 20 | $2M | Israel | 2025-05-11 |
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Government | 35000 | $9.7B | United States | 2025-05-09 |
FAQ - APPS RUN THE WORLD Amazon Connect Cloud Contact Center Coverage
Amazon Connect Cloud Contact Center is a Call Center solution from Amazon Web Services (AWS).
Companies worldwide use Amazon Connect Cloud Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Nissan, Delta Air Lines, PwC, Capital One and Barclays are recorded users of
Amazon Connect Cloud Contact Center for Call Center.
Companies using Amazon Connect Cloud Contact Center are most concentrated in Automotive, Transportation and Professional Services, with adoption spanning over 21 industries.
Companies using Amazon Connect Cloud Contact Center are most concentrated in Japan, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amazon Connect Cloud Contact Center across Americas, EMEA, and APAC.
Companies using Amazon Connect Cloud Contact Center range from small businesses with 0-100 employees - 4.44%, to mid-sized firms with 101-1,000 employees - 8.89%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 46.67%.
Customers of Amazon Connect Cloud Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amazon Connect Cloud Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.