List of Avaya Aura Workforce Optimization Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 866-282-9267
Professional Services
8063
$3.1B
Since 2010, our global team of researchers has been studying Avaya Aura Workforce Optimization customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Workforce Optimization for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Workforce Optimization for Workforce Management include: Aon, a United Kingdom based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Boots, a United Kingdom based Retail organisation with 51000 employees and revenues of $8.84 billion, Virgin Australia, a Australia based Transportation organisation with 8000 employees and revenues of $5.81 billion, OneAmerica Financial, a United States based Banking and Financial Services organisation with 2500 employees and revenues of $3.84 billion, United Utilities, a United Kingdom based Utilities organisation with 6203 employees and revenues of $2.90 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Workforce Optimization, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Aura Workforce Optimization customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agilisys | Professional Services | 978 | $128M | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2008 | n/a |
In 2008 Agilisys implemented Avaya Aura Workforce Optimization to support contact centre Workforce Management at its Barrow-in-Furness operations in the United Kingdom. The Avaya Aura Workforce Optimization deployment concentrated on call volume forecasting, creation of daily weekly and monthly workforce plans, adherence monitoring, and management information reporting used by contact centre analysts.
Configuration and functional modules reflected standard Workforce Management capabilities, including forecast engines and schedule generation, adherence monitoring consoles, intraday management tools for reactive recommendations, and automated MI report production. The implementation supported proactive call management and trend analysis workflows that were part of routine operational planning and performance tracking.
The solution was operated alongside Avaya telephony and dialler components and other WFM tools, with the contact centre analyst acting as the key point of contact for any dialler or localised IT issues. Operational coverage emphasized contact centre operations and workforce planning, and the deployment was used to manage SLA and KPI adherence across internal and external relationship management processes.
Governance centered on a contact centre analyst role responsible for adherence oversight, MI report generation, real time monitoring and intraday interventions, with compliance awareness for OFCOM regulations and DPA integrated into procedural workflows. Avaya Aura Workforce Optimization served as the primary Workforce Management system instrumenting forecasting scheduling adherence and reporting for Agilisys contact centre operations.
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Aon | Professional Services | 60000 | $15.7B | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2015 | n/a |
In 2015, Aon deployed Avaya Aura Workforce Optimization as part of its Workforce Management program across multiple site call centers. The engagement focused on instituting a standardized workforce management structure, process, and procedures to centralize forecasting, scheduling, attendance monitoring and schedule adherence workflows.
Implementation centered on Avaya Aura Workforce Optimization alongside operational use of AVAYA CMS, BroadSoft Transera, and SQL data queries to capture contact event data, agent performance and intraday adherence. Functional capabilities implemented included demand forecasting, short and long term staffing models, intraday adherence monitoring, schedule generation and performance reporting executed through Avaya Aura workforce software.
Operational scope covered multiple site call centers with documented rollouts across two primary centers where new workforce processes were initiated. Integrations were explicitly established with AVAYA CMS for contact event and agent state information, BroadSoft Transera for telephony session data, and SQL reporting feeds for custom analytics and the Phone to Paid Hours Report used to measure productivity. Business functions impacted included workforce planning, contact center operations, supervisor staffing decisions and hiring assessments.
Governance and process transformation were led by a Senior Workforce Management Analyst based at AON Hewitt Alpharetta GA who created and implemented workforce processes, instituted daily staffing assessment routines, and standardized key indicator reporting. A specific deliverable was the Phone to Paid Hours Report which improved visibility into site productivity, and the notes state the work resulted in improved key indicator reporting that allowed supervisors to staff properly and increased customer satisfaction.
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Ascensos Limited | Professional Services | 2587 | $81M | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2017 | n/a |
In 2017 Ascensos Limited deployed Avaya Aura Workforce Optimization to support its contact centre Workforce Management needs across UK operations including the Motherwell site. The deployment aligned to operational objectives such as real time and intraday monitoring, short term rescheduling, and resource management and planning to support inbound contact handling and day‑of schedule optimization.
Avaya Aura Workforce Optimization was configured to deliver core Workforce Management capabilities, including real time adherence and intraday event management, EON MI reporting, schedule creation and same‑day rescheduling, and cross‑site workforce coordination. Configuration emphasized inbound real time reporting and EON MI to surface contact centre metrics that support operational decision making and resourcing adjustments.
The implementation operated alongside the Avaya telephony environment and was used in conjunction with Teleopti and People HR as part of the scheduling and workforce workflow, with data flows supporting schedule adjustments and operational reporting. Operational coverage centered on contact centre operations and operations support analysts who handled intraday activities, produced inbound real time and EON MI, and coordinated across sites.
Governance and process changes centered on instituting intraday rescheduling and resource planning workflows, enabling analysts to influence and present workforce decisions to operational leaders, and balancing conflicting requirements to produce practical schedules. Day‑to‑day ownership rested with operations support roles responsible for monitoring adherence, optimizing released schedules on the day, and maintaining cross‑site coordination while using Avaya Aura Workforce Optimization for Workforce Management.
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Insurance | 1800 | $500M | France | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2017 | n/a |
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Retail | 51000 | $8.8B | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2012 | n/a |
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Leisure and Hospitality | 11000 | $1.6B | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2015 | n/a |
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Government | 1475 | $150M | Netherlands | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2016 | n/a |
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Government | 3299 | $787M | Canada | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2020 | n/a |
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Insurance | 550 | $55M | France | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2017 | n/a |
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Retail | 2700 | $702M | United Kingdom | Avaya | Avaya Aura Workforce Optimization | Workforce Management | 2020 | n/a |
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Showing 1 to 10 of 21 entries
Buyer Intent: Companies Evaluating Avaya Aura Workforce Optimization
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya Aura Workforce Optimization. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya Aura Workforce Optimization for Workforce Management include:
- KM Chartered Accountants, a United Kingdom based Professional Services organization with 20 Employees
- Michaels Stores, a United States based Retail company with 40000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Aura Workforce Optimization Coverage
Avaya Aura Workforce Optimization is a Workforce Management solution from Avaya.
Companies worldwide use Avaya Aura Workforce Optimization, from small firms to large enterprises across 21+ industries.
Organizations such as Aon, Boots, Virgin Australia, OneAmerica Financial and United Utilities are recorded users of
Avaya Aura Workforce Optimization for Workforce Management.
Companies using Avaya Aura Workforce Optimization are most concentrated in Professional Services, Retail and Transportation, with adoption spanning over 21 industries.
Companies using Avaya Aura Workforce Optimization are most concentrated in United Kingdom, Australia and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Aura Workforce Optimization across Americas, EMEA, and APAC.
Companies using Avaya Aura Workforce Optimization range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 23.81%, large organizations with 1,001-10,000 employees - 57.14%, and global enterprises with 10,000+ employees - 19.05%.
Customers of Avaya Aura Workforce Optimization include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Aura Workforce Optimization customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.