List of BMC Remedy ITSM Suite Customers
BMC Software
2103 CityWest Blvd,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 800-793-4262
Professional Services
6500
$2.3B
Since 2010, our global team of researchers has been studying BMC Remedy ITSM Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Remedy ITSM Suite for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Remedy ITSM Suite for IT Service Management include: ExxonMobil, a United States based Oil, Gas and Chemicals organisation with 61000 employees and revenues of $339.25 billion, Ayala Corporation, a Philippines based Banking and Financial Services organisation with 60150 employees and revenues of $232.46 billion, JPMorgan Chase, a United States based Banking and Financial Services organisation with 317233 employees and revenues of $180.60 billion, Bank of America, a United States based Banking and Financial Services organisation with 213000 employees and revenues of $101.89 billion, Wells Fargo, a United States based Banking and Financial Services organisation with 205198 employees and revenues of $83.70 billion and many others.
Contact us if you need a completed and verified list of companies using BMC Remedy ITSM Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The BMC Remedy ITSM Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Abbott | Healthcare | 114000 | $42.0B | United States | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2015 | n/a |
In 2015 Abbott deployed BMC Remedy ITSM Suite to support IT Service Management and a centralized global service desk for its enterprise IT operations. The implementation supported Abbott Park based operations and global regional support, with the suite positioned as the primary ticketing and incident management platform for a 24x7 support model serving over 70,000 end users across five global regions.
The BMC Remedy ITSM Suite configuration emphasized incident management, escalations to second level support, SLA tracking, outage and disaster recovery workflows, and VIP phone support queues. Operational use included monitoring multiple ticketing queues, statistical analysis for global regions, and procedures for handling cyber security phishing incidents, all coordinated through Remedy workflow and ticket lifecycle management.
Operational tooling and day to day support tasks were coordinated with systems explicitly referenced by Abbott staff, including Active Directory account management for password resets and lockouts, Office 365 and Outlook support, Lotus Notes support, Citrix troubleshooting using Citrix Director, remote software installation via PC Anywhere, WebEx conferencing troubleshooting, basic Kronos payroll troubleshooting, and VPN connectivity troubleshooting with Cisco AnyConnect. Ticket records in BMC Remedy ITSM Suite were used to document and route these technical remediations, and to provide escalation context for disaster recovery and outage support.
Governance and process changes included creating a new agent training curriculum, onboarding and training of Global Service Desk agents, and embedding Remedy-based workflows into the 24x7 support team structure. The deployment explicitly supported meeting Service Level Agreements, provided second level support capabilities, and centralized email and phone support liaison duties under the BMC Remedy ITSM Suite implementation.
|
 |
Aditya Birla Group | Manufacturing | 187000 | $75.0B | India | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2016 | n/a |
In 2016, Aditya Birla Group implemented BMC Remedy ITSM Suite for IT Service Management to manage IT requests and issues across its employee population. The engagement was executed under Birla Management Center Services Limited with the internal project name BMC Remedy and a deployment duration of six months.
The BMC Remedy ITSM Suite deployment emphasized out of the box features with limited customization, focusing on standard modules including service request and work order management, incident management, knowledge management, service level management, change management, and the My IT Base end user portal. Implementation activities concentrated on configuring module workflows, defining request routing and escalation logic, and provisioning role based stakeholder access to agent consoles and the self service portal.
Operational coverage focused on IT support and service desk functions and end users across Aditya Birla Group, consolidating request intake, incident resolution, and knowledge access within BMC Remedy ITSM Suite. The platform provided improved consoles for support agents and a unified self service interface for employees, with service level management controls aligned to established support processes.
Governance followed a configuration focused rollout, enabling stakeholders to access appropriate features through role based access controls and standardized change and knowledge management workflows. Reported outcomes from the implementation included enriched self service for employees and more effective and efficient management of user requests through improved consoles and configured service level management.
|
 |
Advanced Digital Solutions International | Retail | 35 | $3M | United States | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2022 | n/a |
In 2022, Advanced Digital Solutions International implemented BMC Remedy ITSM Suite. The deployment uses BMC Remedy ITSM Suite on their website as a web-facing service portal, positioning the application to handle both customer-facing ticket intake and internal IT support workflows.
The deployment aligns with IT Service Management practices, and the implementation includes category-aligned capabilities such as incident management, change management, service catalog provisioning, knowledge management, and asset tracking. Operational coverage focuses on IT and support business functions within the 35-employee retail organization, with governance oriented around incident escalation and formal change approval workflows to standardize request handling and service delivery.
|
 |
Aena | Professional Services | 9511 | $5.8B | Spain | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2021 | n/a |
In 2021, Aena implemented BMC Remedy ITSM Suite to centralize IT Service Management for incident resolution across its server estate. The deployment focused on handling Level 1 and Level 2 incidents for UNIX/Linux and Windows Server platforms, positioning BMC Remedy ITSM Suite as the primary ticketing and workflow engine for operational support and incident lifecycle management.
The implementation configured core ITSM capabilities including incident management, ticketing, escalation workflows, and alert ingestion. BMC Remedy ITSM Suite was used to log and track technical operations such as Oracle database maintenance activities, tablespace expansion, file system upkeep, schema migrations, exports and imports, and routine UNIX and Windows administration tasks executed via command line and administrative consoles.
Integrations and operational coverage were explicit and broad, with monitoring alerts ingested from Patrol and backup and recovery events recorded from Windows Data Protector Manager. The Remedy instance carried tickets tied to middleware and database stacks including WebLogic, Oracle, JBOSS, WLS, and SQL Server, and it tracked infrastructure incidents across virtual platforms VMware, XEN, Hyper-V, and Virtual Machine Manager, as well as storage and core faults on HP and IBM arrays using support tickets and ADU Report references.
Governance and workflow changes centered on formalizing incident intake, critical incident escalation via telephone and email, and cross-team coordination between systems administration, DBA, backup operations, and SAP basis teams. Routine operational procedures such as disk space remediation, Active Directory user management, DNS and domain migrations, SFTP account handling, SAP transports and printer provisioning were recorded and routed through the BMC Remedy ITSM Suite to ensure traceability and consistent resolution practices.
|
 |
AGL Energy, Ltd. | Utilities | 3894 | $856M | Australia | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2018 | n/a |
In 2018, AGL Energy, Ltd. implemented BMC Remedy ITSM Suite as its IT Service Management platform for Digital Delivery and Application Management functions. The deployment emphasized centralizing incident and change workflows to increase operational visibility across AGL's digital service platforms.
Configuration work prioritized incident management, automated reporting, and dashboarding within BMC Remedy ITSM Suite. The implementation included an automated report and dashboard for incident management monitoring, and standard incident lifecycle workflows were established to support detection, escalation, and resolution processes.
Operational coverage centered on AGL's Digital Delivery teams and Application Management teams, with a Service Delivery Lead for Digital responsible for incident identification and continuous improvement activities. The implementation supported review of delivery team change initiatives against Digital customer experience criteria to help avoid negative customer experiences and reduce incidents introduced by new initiatives.
Governance was instrumented through the incident monitoring dashboards and by embedding change review checkpoints into delivery governance and change approval workflows. Source notes do not list specific third party integrations, the workstream focused on configuring BMC Remedy ITSM Suite to provide reporting, monitoring, and governance for AGL's digital service operations.
|
 |
|
Banking and Financial Services | 2100 | $560M | United Kingdom | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2011 | n/a |
|
|
|
|
Retail | 64733 | $10.0B | United Kingdom | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2016 | n/a |
|
|
|
|
Government | 18500 | $6.6B | Spain | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2023 | n/a |
|
|
|
|
Professional Services | 8972 | $1.3B | United Kingdom | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2015 | n/a |
|
|
|
|
Retail | 500 | $100M | Philippines | BMC Software | BMC Remedy ITSM Suite | IT Service Management | 2013 | n/a |
|
Showing 1 to 10 of 113 entries
Buyer Intent: Companies Evaluating BMC Remedy ITSM Suite
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BMC Remedy ITSM Suite. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BMC Remedy ITSM Suite for IT Service Management include:
- CES Global, a United States based Communications organization with 1000 Employees
- Travis Credit Union, a United States based Banking and Financial Services company with 624 Employees
- Nordea, a Finland based Banking and Financial Services organization with 30157 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD BMC Remedy ITSM Suite Coverage
BMC Remedy ITSM Suite is a IT Service Management solution from BMC Software.
Companies worldwide use BMC Remedy ITSM Suite, from small firms to large enterprises across 21+ industries.
Organizations such as ExxonMobil, Ayala Corporation, JPMorgan Chase, Bank of America and Wells Fargo are recorded users of
BMC Remedy ITSM Suite for IT Service Management.
Companies using BMC Remedy ITSM Suite are most concentrated in Oil, Gas and Chemicals and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using BMC Remedy ITSM Suite are most concentrated in United States and Philippines, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BMC Remedy ITSM Suite across Americas, EMEA, and APAC.
Companies using BMC Remedy ITSM Suite range from small businesses with 0-100 employees - 7.08%, to mid-sized firms with 101-1,000 employees - 12.39%, large organizations with 1,001-10,000 employees - 36.28%, and global enterprises with 10,000+ employees - 44.25%.
Customers of BMC Remedy ITSM Suite include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BMC Remedy ITSM Suite customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.