List of Cisco Unified Communications Manager Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134-1706, CA,
United States
San Jose, 95134-1706, CA,
United States
1 408-526-4000
Professional Services
86200
$61.5B
Since 2010, our global team of researchers has been studying Cisco Unified Communications Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Unified Communications Manager for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Unified Communications Manager for Audio Video and Web Conferencing include: NHS, a United Kingdom based Healthcare organisation with 1297455 employees and revenues of $200.00 billion, BP, a United Kingdom based Oil, Gas and Chemicals organisation with 100500 employees and revenues of $189.19 billion, Nestle, a Switzerland based Consumer Packaged Goods organisation with 275000 employees and revenues of $102.77 billion, Humana, a United States based Insurance organisation with 95500 employees and revenues of $83.06 billion, Rio Tinto, a United Kingdom based Oil, Gas and Chemicals organisation with 60000 employees and revenues of $53.66 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco Unified Communications Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Collaboration software purchases.
The Cisco Unified Communications Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Collaboration software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABP Food Group | Consumer Packaged Goods | 14000 | $5.6B | Ireland | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2018 | n/a |
In 2018 ABP Food Group implemented Cisco Unified Communications Manager to standardize enterprise voice and conferencing capabilities within its Audio Video and Web Conferencing footprint, with direct operational responsibility assigned to the central service desk and site IT teams. The deployment supported remote user helpdesk functions and provided short and long term cover for site IT Managers, ensuring an IT presence for major incidents across production and office sites.
Cisco Unified Communications Manager administration covered core call control and device management activities, including user and phone provisioning, device registration, and dial plan configuration consistent with Audio Video and Web Conferencing platform practices. The service desk team carried day to day operational tasks for the application alongside troubleshooting for endpoint devices and network equipment, maintaining operational readiness for voice and conferencing endpoints.
Operational stewardship of Cisco Unified Communications Manager was managed in concert with administration of Windows Active Directory users, IBM Notes Domino, Sateon access control, Infor M3 ERP, and Innova manufacturing execution systems, reflecting a cross functional systems support model. The same IT team handled PCs and laptops, printers, Microsoft applications, email, mobile device management, time and attendance hardware, and network infrastructure, which created a single operational locus for communications and adjacent business systems.
Governance and rollout activity included infrastructure projects to upgrade office access switches and to move network cabling from Cat5 to Cat6, and implementation of a printer networking solution on a production site, all providing improved network stability for voice and conferencing services. Support processes emphasized remote first line resolution from the service desk and site level escalation paths to maintain continuity of Cisco Unified Communications Manager operations across manufacturing and corporate functions.
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2015 | n/a |
In 2015, Airbus implemented Cisco Unified Communications Manager as part of an Audio Video and Web Conferencing program. The effort included replacement of all host machines with Cisco UCS for telephony systems and centralized oversight through management of local technical teams across Airbus Europe.
Workstreams comprised updating Cisco Call Managers in all Airbus divisions, configuring call control and session management within Cisco Unified Communications Manager, and implementing provisioning and automated workflows. A script for answering machine behavior was developed and deployed using Cisco Unified Contact Center Express to standardize contact center message handling.
Video capabilities were integrated with a video on demand platform and Airbus internal streaming using Vbrick, while Cisco Meeting Server was provisioned as a universal bridge for web video and audio and for streaming into Vbrick. Cisco Expressway was deployed to enable Cisco Jabber mobile access over the internet and to terminate videoconference calls to the internet using SIP, linking mobile clients and external SIP endpoints to the internal call control fabric.
Operational coverage extended across all Airbus divisions, with primary deployment projects including video on demand and internal streaming, universal bridging and streaming, mobile Jabber access, SIP internet calling and contact center scripting. Governance was managed through coordinated local technical teams and division level Call Manager update cycles, creating a unified Audio Video and Web Conferencing posture under Cisco Unified Communications Manager.
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AirMed International | Transportation | 150 | $30M | United States | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2010 | n/a |
In 2010, AirMed International implemented Cisco Unified Communications Manager as the enterprise call control platform to address Audio Video and Web Conferencing and VoIP telephony needs within its 24x7x365 critical healthcare transportation operations. The Cisco Unified Communications Manager deployment centralized voice call processing and provided a unified foundation for IP telephony, conferencing, and device provisioning across the company network.
The implementation configured standard Cisco Unified Communications Manager capabilities including call routing and dial plan management, device pools and phone provisioning, voicemail integration, conferencing bridges, and quality of service policies for voice traffic. Configuration work reflected typical audio and conferencing functional workflows such as session initiation, call admission control, and endpoint registration for both desk phones and softphone clients.
Operationally the solution was integrated with AirMed International WAN and LAN infrastructures and managed telephony appliances, with administration performed by a sole systems administrator reporting to the CIO. Support extended to onsite and remote sites across the company footprint, and the deployment was aligned with documented WAN/LAN support practices, disaster recovery procedures, and IT policy artifacts maintained by the systems team.
Governance and operational handoffs emphasized centralized administration, change control, and record keeping for telephony assets, with the systems administrator responsible for ongoing configuration, troubleshooting, and maintenance of Cisco Unified Communications Manager. The implementation supported business functions including clinical transport communications, dispatch, and corporate operations, while IT maintained disaster recovery procedures and operational documentation to sustain the real time telephony environment.
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Allianz UK | Insurance | 4200 | $3.7B | United Kingdom | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2013 | n/a |
In 2013 Allianz UK implemented Cisco Unified Communications Manager as the core platform for an enterprise Audio Video and Web Conferencing initiative, coordinated across Service Delivery, Project Management, Engineering, and Operations teams. The work was carried out as part of network and communications projects spanning Allianz Insurance, O2, and Fiat, with an emphasis on delivering high quality IP voice and video services to internal and external customers.
The implementation focused on Cisco Unified Communications Manager and associated Call Manager functionality, covering call control, session management, endpoint provisioning, and system diagnostics. Engineering activities included device staging and baseline configuration of voice endpoints, configuration and IOS upgrades of Cisco routing and switching platforms, and hands on implementation and troubleshooting of Unified Communications systems including Call Manager and Unified Communication Manager versions 7.x and 8.6.
The deployment was integrated with enterprise WAN services and carrier circuits, including IPVPN, Managed Internet Access MIA, and National Ethernet, and required coordination with service providers for new circuits and testing. Network architecture work included configuration of CE devices, router and switch staging on ASR and Catalyst class devices, and routing and overlay technologies such as OSPF, BGP, VLANs, and VPRN to ensure voice and conferencing traffic transport across the corporate network.
Operational governance encompassed device decommissioning and cleansing of replaced routers and switches, enforcement of service level agreements, and staged rollouts with pre-deployment testing at customer sites. Senior engineering responsibilities extended to mentoring and training new engineers on migration tools and documentation, and close liaison with operations teams to maintain ongoing supportability and incident troubleshooting.
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Allied Irish Bank UK | Banking and Financial Services | 2100 | $560M | United Kingdom | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2013 | n/a |
In 2013, Allied Irish Bank UK implemented Cisco Unified Communications Manager as the core IPT platform within an Audio Video and Web Conferencing initiative to centralize telephony and contact center operations across its branch and contact center footprint. The implementation addressed previously isolated contact center systems that hindered cross-site call sharing and unified reporting, while the bank managed roughly 14 million inbound calls annually and directed increasing branch traffic into the contact center.
The deployment used Cisco Unified Communications Manager for IP telephony and Cisco Unified Contact Center Enterprise for ACD and routing, with self-service IVR and queuing provided by Cisco Unified Customer Voice Portal. The environment included Cisco Unified IP phones and the Cisco Dialer Outbound Option for outbound campaigns, and the bank integrated Cisco Unified Communications Manager with campaign management and a bespoke agent desktop to meet regulatory tracking and wrap-up requirements. Allied Irish Bank also piloted Cisco Jabber to evaluate presence, instant messaging, voice, video, and desktop sharing to augment agent collaboration.
Operational architecture centralized call control and administration, enabling creation of virtual contact centers that mirror the Dublin primary site capabilities including queuing, reporting, and screen pop. The bank routed inbound calls from 60 percent of its branches into the centralized contact center via the Cisco IPT solution, with a migration plan targeting completion by the end of 2013. Multiple integration points were established, including workforce management integration using Cisco Real Time Adherence for real-time and historical traffic feeding adherence and scheduling tools.
Governance shifted to a single point of command and control, allowing contact center managers to move agents in response to service level demands and to provide cradle-to-grave reporting across all agents. This restructuring removed the need to manage separate PBXs per satellite site, enabled consistent IVR prompting and hold messaging across sites, and simplified ongoing operations. The bank reported reduced hardware costs, improved customer experience through consistent messaging and enhanced IVR, and new analytical capability for customer profiling and lead generation driven by centrally managed reporting and Cisco Unified Communications Manager.
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Construction and Real Estate | 12000 | $2.6B | United Kingdom | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2013 | n/a |
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Professional Services | 2587 | $81M | United Kingdom | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2021 | n/a |
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Insurance | 80 | $117M | United Kingdom | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2021 | n/a |
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Oil, Gas and Chemicals | 12800 | $5.3B | United States | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2016 | n/a |
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Professional Services | 50 | $6M | United Kingdom | Cisco Systems | Cisco Unified Communications Manager | Audio Video and Web Conferencing | 2011 | n/a |
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Buyer Intent: Companies Evaluating Cisco Unified Communications Manager
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Cisco Unified Communications Manager. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Cisco Unified Communications Manager for Audio Video and Web Conferencing include:
- Romanian National Cyber Security Directorate Romania, a Romania based Government organization with 150 Employees
- Mtn Afghanistan, a Afghanistan based Communications company with 300 Employees
- Quanta Services, a United States based Construction and Real Estate organization with 52500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Romanian National Cyber Security Directorate Romania | Government | 150 | $5M | Romania | 2026-01-22 |
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Mtn Afghanistan | Communications | 300 | $50M | Afghanistan | 2026-01-02 |
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Quanta Services | Construction and Real Estate | 52500 | $20.9B | United States | 2025-11-12 |
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Professional Services | 4200 | $2.9B | United States | 2025-07-09 |
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Education | 767 | $250M | United States | 2025-04-22 |
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Professional Services | 10 | $1M | United States | 2025-02-27 |
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Government | 8168 | $2.0B | Canada | 2024-12-24 |
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Government | 75359 | $53.1B | United States | 2024-11-21 |
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Professional Services | 3652 | $594M | Netherlands | 2024-09-10 |
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Government | 24000 | $15.4B | Canada | 2024-06-24 |
FAQ - APPS RUN THE WORLD Cisco Unified Communications Manager Coverage
Cisco Unified Communications Manager is a Audio Video and Web Conferencing solution from Cisco Systems.
Companies worldwide use Cisco Unified Communications Manager, from small firms to large enterprises across 21+ industries.
Organizations such as NHS, BP, Nestle, Humana and Rio Tinto are recorded users of
Cisco Unified Communications Manager for Audio Video and Web Conferencing.
Companies using Cisco Unified Communications Manager are most concentrated in Healthcare, Oil, Gas and Chemicals and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Cisco Unified Communications Manager are most concentrated in United Kingdom, Switzerland and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Unified Communications Manager across Americas, EMEA, and APAC.
Companies using Cisco Unified Communications Manager range from small businesses with 0-100 employees - 2.68%, to mid-sized firms with 101-1,000 employees - 21.43%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 25.89%.
Customers of Cisco Unified Communications Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Unified Communications Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Audio Video and Web Conferencing.