List of Duck Creek Claims Customers
Duck Creek Technologies
100 Summer St 8th Floor Suite #801,
Boston, 2210, MA,
United States
Boston, 2210, MA,
United States
1 833-798-7789
Professional Services
1900
$375M
Since 2010, our global team of researchers has been studying Duck Creek Claims customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Duck Creek Claims for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Duck Creek Claims for Insurance Claims Management include: Liberty Mutual Insurance, a United States based Insurance organisation with 50000 employees and revenues of $49.40 billion, Ageas Seguros, a Portugal based Insurance organisation with 50000 employees and revenues of $18.53 billion, Great American Insurance Group, a United States based Insurance organisation with 8500 employees and revenues of $7.83 billion, Northern Trust, a United States based Banking and Financial Services organisation with 23000 employees and revenues of $6.77 billion, AXIS Capital, a Bermuda based Insurance organisation with 1876 employees and revenues of $6.02 billion and many others.
Contact us if you need a completed and verified list of companies using Duck Creek Claims, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Duck Creek Claims customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageas Seguros | Insurance | 50000 | $18.5B | Portugal | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2018 | n/a |
In 2018, Ageas Seguros selected Duck Creek Claims and Duck Creek Policy for its Portuguese business as part of a deliberate platform choice to streamline claims handling and policy administration. The implementation centers on Duck Creek Claims within an Insurance Claims Management context to support improved customer engagement across Ageas Portugal following local acquisitions and an accelerated digital agenda.
The deployment focused on configuring core Insurance Claims Management capabilities typical of the category, including claims intake, rules-driven adjudication, workflow automation, and payment orchestration. Duck Creek Claims was positioned to provide configurable business rules and claims workflow control, enabling the insurer to standardize claims operations and accelerate decision making at the point of service.
Operational coverage targeted claims operations, customer service, policy administration touchpoints, and IT teams across the Portuguese unit, aligning with Ageas distribution channels such as brokers, agents, and bank branches. Integrations were scoped to support data flows between claims processing and policy administration through the paired Duck Creek Policy instance, reducing manual handoffs and centralizing case management for frontline staff.
Governance and rollout emphasized an upgradable platform strategy to keep pace with market change, with executive sponsorship from the CIO to prioritize customer experience and free IT resources for broader digital initiatives. The project was described by Ageas as enabling better and faster decisions, supporting customers in preferred service channels, and increasing internal process efficiencies while reducing operating strain on IT.
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Anchor General Insurance Company | Insurance | 250 | $80M | United States | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2020 | n/a |
In 2020, Anchor General Insurance Company implemented Duck Creek Claims on Duck Creek OnDemand, deploying Duck Creek Claims as its Insurance Claims Management application via the vendor's SaaS delivery model. The deployment used Duck Creek OnDemand hosting and vendor-managed upgrades, with the application positioned to improve claims intake and customer and agent interactions.
The implementation configured Duck Creek Claims around claims intake and processing workflows, agent and consumer self-service portals, and online payment and documentation capabilities. Anchor General leveraged Duck Creek OnDemand ready-to-run non-standard auto insurance content, plus built-in solutions for motor vehicle records and police report services to accelerate claims configuration and data enrichment.
Operational scope included agent distribution and customer service functions, with online portals enabling users to view policy information, look at bills, process payments, print ID cards, and submit claims. The rollout timeline targeted an accelerated implementation approach of about nine months using OnDemand services, and the deployment footprint planned for concurrent user scaling initially at 3,000 and expanding toward 10,000 by year six as stated in vendor communications.
Governance shifted operational responsibility for application management to the Duck Creek OnDemand model, allowing Anchor General to redirect internal IT resources away from infrastructure and routine upgrades toward strategic initiatives. The deployment explicitly aimed to expand capabilities, improve the customer and agent experience, and enable new distribution and product opportunities such as short-term insurance through enhanced digital channels.
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Arbella Insurance | Insurance | 1000 | $246M | United States | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2018 | Cognizant |
In 2018, Arbella Insurance implemented Duck Creek Claims as part of an Insurance Claims Management initiative delivered via Duck Creek OnDemand. The deployment is a cloud native, end to end SaaS architecture managed by Duck Creek Technologies and implemented by Cognizant, aligning claims processing with the broader Duck Creek suite selected by Arbella.
Implementation scope centered on Duck Creek Claims alongside Duck Creek Rating, Policy, Billing, Insights, Producer, and Distribution Management to support personal lines operations. Functional configuration emphasized claims intake, adjudication workflows, and low code product and pricing configuration to enable faster product launches and simplified business user configuration.
The solution was integrated into Arbella s personal lines operating model to improve agent and customer interaction workflows and to surface claims data into enterprise analytics. Deployment via Duck Creek OnDemand transferred day to day application operations and continuous upgrades to the vendor hosted model, while Cognizant managed implementation, platform integration tasks, and connection to the insurtech ecosystem.
Governance changes included centralizing product configuration and claims workflow ownership with business and IT stakeholders, leveraging low code tooling to shorten release cycles. Arbella positioned Duck Creek Claims and the OnDemand delivery model to increase speed to market, improve product flexibility, and reduce internal operational overhead by shifting maintenance and upgrades to the SaaS provider.
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Argo Group USA | Insurance | 900 | $296M | United States | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2018 | n/a |
In 2018 Argo Group USA implemented Duck Creek Claims as part of a broader adoption of Duck Creek OnDemand, aligning claims processing with the Insurance Claims Management category. This implementation was executed within a multiyear program to integrate and simplify the technologies and applications that support Argo’s property and casualty underwriting and claims operations.
The deployment of Duck Creek Claims was delivered alongside Duck Creek Policy, Billing, Industry Content, and Insights modules via the Duck Creek OnDemand SaaS platform. Functional capabilities implemented include claims intake and triage, automated workflow orchestration for adjudication and reserving, claims payment lifecycle support, and embedded reporting and analytics through the Insights module, consistent with standard Insurance Claims Management workflows.
Architecturally the solution is provisioned on Duck Creek OnDemand, with the vendor providing SaaS hosting, day to day IT operations, and a continuous upgrade cadence. Operational coverage focused on core claims handling for Argo’s P&C business, impacting claims operations, customer service, and finance teams that support claims settlements and reporting.
Governance and rollout were positioned as part of Argo’s consolidation and modernization effort, centralizing core systems onto a single SaaS platform to simplify application management and business processes. Argo stated goals for the initiative include increasing productivity and reducing expense, while relying on Duck Creek OnDemand to manage operational overhead and deliver ongoing functional updates.
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Avant Insurance | Insurance | 600 | $324M | Australia | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2019 | n/a |
In 2019, Avant Insurance implemented Duck Creek Claims as part of a broader adoption of Duck Creek OnDemand, positioning Duck Creek Claims within the company’s Insurance Claims Management footprint. The deployment followed Avant’s selection of Duck Creek Policy, Duck Creek Rating, and Duck Creek Billing OnDemand, all hosted on Microsoft Azure, to support a move to configuration-driven SaaS applications.
The implementation context centered on improving member experience and operational agility for Australia’s largest medical indemnity insurer. Avant’s journey began with Duck Creek Rating for configurable pricing and product configuration, then expanded through an RFP to include policy and billing, with Duck Creek Claims added to provide an integrated claims handling capability aligned to their next-generation enterprise architecture.
Configuration and modular capabilities were emphasized, using Duck Creek Claims to model claim intake, adjudication workflows, and claims lifecycle orchestration consistent with Insurance Claims Management expectations. The approach relied on product configuration tools rather than heavy code customization, enabling faster change cycles and alignment between claims rules, rating logic, and billing events.
Operational integration tied Duck Creek Claims to Duck Creek Policy, Duck Creek Rating, and Duck Creek Billing within Duck Creek OnDemand, creating shared data contexts for policy, member, and financial information. The rollout targeted core claims operations, member services, underwriting touchpoints, and billing reconciliation across Avant’s Australian operations, leveraging the SaaS platform for centralized updates and environment management.
Governance emphasized enterprise architecture and speed to market, with CIO-level sponsorship to standardize processes and support configuration governance across claims, policy, and billing domains. The stated outcomes included an uplift in member interactions and improved agility to implement product and process change through Duck Creek Claims and the wider Duck Creek OnDemand suite.
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Insurance | 1876 | $6.0B | Bermuda | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2020 | n/a |
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Insurance | 1800 | $5.0B | United States | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2018 | n/a |
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Insurance | 130 | $40M | United States | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2018 | n/a |
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Automotive | 500 | $135M | Australia | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2025 | n/a |
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Insurance | 400 | $150M | United States | Duck Creek Technologies | Duck Creek Claims | Insurance Claims Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating Duck Creek Claims
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Duck Creek Claims. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Duck Creek Claims for Insurance Claims Management include:
- Signature America Wealth Management, a United States based Banking and Financial Services organization with 775 Employees
- Abacus.Ai, a United States based Professional Services company with 160 Employees
- The Hartford Insurance Group, a United States based Insurance organization with 19900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Signature America Wealth Management | Banking and Financial Services | 775 | $194M | United States | 2026-03-18 |
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Abacus.Ai | Professional Services | 160 | $15M | United States | 2026-02-25 |
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The Hartford Insurance Group | Insurance | 19900 | $20.0B | United States | 2026-01-27 |
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Manufacturing | 5811 | $2.4B | China | 2025-12-30 |
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Professional Services | 4900 | $836M | China | 2025-12-29 |
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Distribution | 200 | $20M | India | 2025-12-11 |
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Insurance | 1249 | $382M | United Kingdom | 2025-10-22 |
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Insurance | 7000 | $3.5B | Canada | 2025-10-21 |
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Insurance | 63000 | $7.8B | Switzerland | 2025-10-16 |
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Professional Services | 55 | $8M | United States | 2025-05-28 |
FAQ - APPS RUN THE WORLD Duck Creek Claims Coverage
Duck Creek Claims is a Insurance Claims Management solution from Duck Creek Technologies.
Companies worldwide use Duck Creek Claims, from small firms to large enterprises across 21+ industries.
Organizations such as Liberty Mutual Insurance, Ageas Seguros, Great American Insurance Group, Northern Trust and AXIS Capital are recorded users of
Duck Creek Claims for Insurance Claims Management.
Companies using Duck Creek Claims are most concentrated in Insurance and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Duck Creek Claims are most concentrated in United States, Portugal and Bermuda, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Duck Creek Claims across Americas, EMEA, and APAC.
Companies using Duck Creek Claims range from small businesses with 0-100 employees - 5.88%, to mid-sized firms with 101-1,000 employees - 52.94%, large organizations with 1,001-10,000 employees - 32.35%, and global enterprises with 10,000+ employees - 8.82%.
Customers of Duck Creek Claims include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Duck Creek Claims customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Claims Management.