List of FICO Falcon Fraud Manager Customers
FICO
5 West Mendenhall, Suites 105 & 201,
Bozeman, 59715, MT,
United States
Bozeman, 59715, MT,
United States
1 406-982-7276
Professional Services
3811
$2.0B
Since 2010, our global team of researchers has been studying FICO Falcon Fraud Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased FICO Falcon Fraud Manager for AML, Fraud and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using FICO Falcon Fraud Manager for AML, Fraud and Compliance include: Wells Fargo, a United States based Banking and Financial Services organisation with 205198 employees and revenues of $83.70 billion, Banco Itau, a Brazil based Banking and Financial Services organisation with 93200 employees and revenues of $28.40 billion, ICICI Bank, a India based Banking and Financial Services organisation with 141009 employees and revenues of $28.32 billion, Lloyds Banking Group, a United Kingdom based Banking and Financial Services organisation with 61228 employees and revenues of $24.18 billion, Garanti BBVA, a Turkey based Banking and Financial Services organisation with 22724 employees and revenues of $19.56 billion and many others.
Contact us if you need a completed and verified list of companies using FICO Falcon Fraud Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The FICO Falcon Fraud Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABSA | Banking and Financial Services | 36779 | $6.2B | South Africa | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2010 | n/a |
In 2010, ABSA implemented FICO Falcon Fraud Manager as part of its AML, Fraud and Compliance program. FICO Falcon Fraud Manager 6 was deployed to support ABSA's stated objectives to improve fraud prevention, detection, investigation, recovery and remediation across its debit and credit card portfolios.
The implementation emphasized FICO analytics and decision management capabilities, combining real-time transaction scoring, adaptive rules engines and decisioning workflows to detect anomalous card behavior. The configuration included case management and alert prioritization to operationalize investigator workflows and support recovery and remediation processes.
Deployment focused on integration with card transaction monitoring feeds and internal investigation workflows within ABSA's South Africa operations, routing scored alerts to fraud analysts, risk operations and card operations teams. The operational scope explicitly covered debit and credit card portfolios and the business functions of fraud prevention, investigations, risk operations and card operations.
The rollout was scheduled for the New Year and instituted decision governance for rule lifecycle and scoring threshold management to standardize triage and investigation. FICO Falcon Fraud Manager supported ABSA's goals to improve prevention, detection, investigation, recovery and remediation by embedding analytics driven decisioning into operational fraud workflows.
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2011 | n/a |
In 2011, Admiral Group implemented FICO Falcon Fraud Manager within its motor insurance operations, deploying the solution in the AML, Fraud and Compliance category to detect and reduce fraudulent claims. Admiral, serving more than 2 million UK customers, selected FICO after a proof of concept that demonstrated FICO detected significantly more fraud than market leading alternatives.
The implementation centered on FICO motor insurance fraud models, configurable business rules and an innovative link analysis tool delivered through FICO Falcon Fraud Manager. The deployment established analytics driven scoring and rule orchestration that feed investigator case workflows, enabling automated scoring, alert generation and prioritized case queues consistent with AML, Fraud and Compliance functional workflows.
Operational scope covered Admiral Group's UK fraud team and claims functions, enabling investigators to concentrate on the most complex cases and to adapt fraud strategies as new patterns emerged. Admiral stated that the FICO solution reduced the cost of fraudulent claims and estimated it would save the company millions of pounds while helping to sustain lower premiums and improved customer service.
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Anz Philippines | Banking and Financial Services | 300 | $100M | Philippines | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2017 | n/a |
ANZ Philippines implemented FICO Falcon Fraud Manager in 2017 as part of its AML, Fraud and Compliance controls for Retail and Commercial Banking. The deployment targeted fraud detection and case management across ANZ branches in the Philippines, with operational coordination between Manila-based staff and Melbourne Falcon officers.
FICO Falcon Fraud Manager was configured to generate alerts and cases that front line Fraud Specialists reviewed, applying standard and ad hoc policies and the Restriction Accuracy Metric to adjudicate suspected fraud. Operational capabilities used included automated alert scoring and case creation, analyst triage and workflow routing, card block and unblock actions, and dispute investigation workflows executed within Schemes and e-Payment Code time frames.
Operational coverage included all ANZ branches in the Philippines and encompassed Retail and Commercial Banking functions such as transaction monitoring, dispute resolution, and relationship management for cardholders. Case intake and servicing channels were regularized to handle walk in customers, email and inbound call workflows, and analysts routinely reported emerging fraud trends to Manila and Melbourne Falcon officers to support cross site visibility.
Governance and process changes emphasized metric driven decisioning and timely resolution, with local teams responsible for adherence to the Restriction Accuracy Metric and scheme timeframes. A project led by fraud operations staff reviewed and streamlined internal processes, delivering a reported 25 percent reduction in agent handling time, and the implementation prioritized operationalizing FICO Falcon Fraud Manager for day to day fraud decisioning while balancing fraud risk and customer experience.
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Axis Bank | Banking and Financial Services | 104453 | $9.9B | India | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2011 | n/a |
In 2011, Axis Bank implemented FICO Falcon Fraud Manager as a SaaS fraud detection and prevention platform within its AML, Fraud and Compliance technology stack. The deployment was positioned to provide bank-wide transaction surveillance and investigative support while aligning with the bank's operational fraud monitoring responsibilities.
The implementation of FICO Falcon Fraud Manager centered on a rule engine and account level monitoring ruleset, with configuration focused on rule-based detection, real-time transaction scoring, alert generation, and support for investigator workflows and case handling. FICO Falcon Fraud Manager was configured to enforce account level monitoring policies and to surface alerts for investigative analysis and retail loss prevention teams.
Integrations were executed with the bank's digital banking channels, interactive voice response systems, and query management systems, and these integrations were validated through formal User Acceptance Testing and closed user group testing prior to production validation. Operational coverage emphasized digital channel transaction streams and the downstream investigative queues used by regulatory compliance and fraud investigation functions.
Governance and rollout were managed by internal program leads who oversaw end-to-end integration, UAT and CUG testing, and post deployment validation into production, while establishing ongoing monitoring and ruleset maintenance processes. The program narrative reflects a structured approach to embedding FICO Falcon Fraud Manager into Axis Bank's AML, Fraud and Compliance operational workflows and investigative processes.
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Banco Itau | Banking and Financial Services | 93200 | $28.4B | Brazil | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2022 | n/a |
In 2022, Banco Itau deployed FICO Falcon Fraud Manager for AML, Fraud and Compliance as a cloud-based decisioning platform. The deployment centralized fraud decisioning for card-not-present online transactions and customer communication workflows to strengthen detection and resolution across retail banking channels.
FICO Falcon Fraud Manager was configured to run real-time decisioning, rules management, case orchestration and automated scoring, aligning category-standard fraud prevention capabilities with Banco Itau’s operational processes. The configuration emphasized rule-driven decision logic and automated suspicious activity routing to support customer self-service resolution and investigator case work. The implementation used cloud-native decisioning to enable rapid policy updates and scale for online volumes.
The initiative integrated the FICO Falcon Fraud Manager decisioning outputs into Banco Itau’s online transaction streams and customer communication channels to enable automated alerts, self-service resolution flows and investigator case handoffs. Operational coverage focused on online card-not-present transactions and customer-facing fraud channels, with decisioning feeding both automated customer responses and downstream case management. This integration model positioned the application as the central fraud decision service within the bank’s AML, Fraud and Compliance landscape.
Governance was organized around centralized decision policies and operational playbooks to manage model updates, tuning and exception workflows while preserving auditability for compliance. Banco Itau reported explicit outcomes from the deployment, including avoidance of over USD20M a month in fraud losses, a 15 percent cost reduction per account, a 20 percent improvement in online fraud detection and a 25 percent increase in customer self-service suspicious resolution. The cloud deployment also earned Banco Itau a 2022 FICO Decisions Award for its implementation.
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Banking and Financial Services | 38731 | $8.3B | Indonesia | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2020 | n/a |
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Banking and Financial Services | 810 | $670M | Singapore | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2013 | n/a |
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Banking and Financial Services | 161 | $20M | Germany | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2011 | n/a |
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Banking and Financial Services | 44044 | $4.5B | Philippines | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2012 | n/a |
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Banking and Financial Services | 33000 | $5.2B | Malaysia | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | 2021 | n/a |
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Showing 1 to 10 of 35 entries
Buyer Intent: Companies Evaluating FICO Falcon Fraud Manager
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating FICO Falcon Fraud Manager. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating FICO Falcon Fraud Manager for AML, Fraud and Compliance include:
- AXA XL, a United States based Insurance organization with 9136 Employees
- Paco India, a India based Manufacturing company with 75 Employees
- Jet Freight Logistics, a India based Transportation organization with 400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD FICO Falcon Fraud Manager Coverage
FICO Falcon Fraud Manager is a AML, Fraud and Compliance solution from FICO.
Companies worldwide use FICO Falcon Fraud Manager, from small firms to large enterprises across 21+ industries.
Organizations such as Wells Fargo, Banco Itau, ICICI Bank, Lloyds Banking Group and Garanti BBVA are recorded users of
FICO Falcon Fraud Manager for AML, Fraud and Compliance.
Companies using FICO Falcon Fraud Manager are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using FICO Falcon Fraud Manager are most concentrated in United States, Brazil and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of FICO Falcon Fraud Manager across Americas, EMEA, and APAC.
Companies using FICO Falcon Fraud Manager range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 14.29%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 45.71%.
Customers of FICO Falcon Fraud Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified FICO Falcon Fraud Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of AML, Fraud and Compliance.