List of Genesys PureEngage Platform Customers
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Since 2010, our global team of researchers has been studying Genesys PureEngage Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys PureEngage Platform for Call Center, Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys PureEngage Platform for Call Center, Customer Engagement include: Walgreens, a United States based Retail organisation with 206000 employees and revenues of $139.08 billion, Emirates, a United Arab Emirates based Aerospace and Defense organisation with 112406 employees and revenues of $37.40 billion, PayPal, a United States based Banking and Financial Services organisation with 24400 employees and revenues of $31.80 billion, Marks & Spencer_x000D_, a United Kingdom based Retail organisation with 64000 employees and revenues of $18.10 billion, Vodafone Germany, a Germany based Communications organisation with 16000 employees and revenues of $12.57 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys PureEngage Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Genesys PureEngage Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A1 Group | Communications | 17000 | $6.1B | Austria | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2017 | x |
In 2017, A1 Group implemented Genesys PureEngage Platform to centralize omnichannel contact center capabilities. The Genesys PureEngage Platform was positioned to support contact center and customer service functions across the organization, aligning with the Call Center,Customer Engagement category.
Genesys PureEngage Platform was configured to deliver omnichannel routing, interaction orchestration, session continuity, profile based personalization, workforce management, and analytics capabilities. Configuration emphasized orchestration of customer journeys and automation of routing decisions to address finite agent capacity and variable contact volumes common in large telco contact centers.
The deployment was instrumented across voice and digital channels to unify customer journeys and preserve interaction context across touchpoints. Operational coverage concentrated on A1 Group contact center sites and front line customer service teams, enabling consistent inbound and outbound handling and centralized queue management.
Governance changes accompanied the rollout, with centralized routing policies, interaction orchestration rules, and revised agent scheduling processes to operationalize the platform. The implementation optimized assets and orchestrated customer journeys, enabling more personalized engagement across channels as described in the project narrative.
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AFFIN Group | Banking and Financial Services | 5692 | $464M | Malaysia | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2017 | n/a |
In 2017, AFFIN Group deployed the Genesys PureEngage Platform to realize an omnichannel customer engagement model across Affin Bank Berhad contact centers in Malaysia, aligning technology with retail and corporate banking customer service needs. The deployment targeted Call Center,Customer Engagement capabilities, consolidating interaction handling under a single platform to support voice and digital channels.
The Genesys PureEngage Platform implementation focused on core interaction routing and omnichannel session management, with configuration of engagement orchestration, priority-based queueing, and centralized reporting and monitoring. Standard functional workflows were implemented for inbound customer contacts, callback handling, and unified agent desktop support to streamline agent handling and reduce fragmentation across channels.
Operational coverage included contact center operations servicing both retail and corporate business functions within the AFFIN Group in Malaysia, centralizing governance and standardizing engagement policies across sites. Rollout activity emphasized governance around interaction routing rules, service level definitions, and agent role mapping to ensure consistent customer experience and operational controls.
As an outcome of the 2017 implementation AFFIN Group established an omnichannel contact center capability and is recognized as a leader in contact center technology in Malaysia, with the Genesys PureEngage Platform forming the core of its Call Center,Customer Engagement architecture.
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Axis Bank | Banking and Financial Services | 104453 | $9.9B | India | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 | x |
In 2016, Axis Bank implemented Genesys PureEngage Platform. The deployment targeted Call Center,Customer Engagement capabilities to centralize and standardize customer interaction handling across the bank's contact center operations in India.
The implementation emphasized core Call Center,Customer Engagement modules found in enterprise deployments, including omnichannel interaction routing, interactive voice response and self-service, agent desktop and session management, and real-time interaction analytics and reporting. Genesys PureEngage Platform was configured to support inbound and outbound voice alongside digital channels, aligning interaction handling and queuing with contact center workflows.
Architecturally the platform was delivered as an enterprise contact center solution with centralized orchestration and session-based interaction management, enabling unified routing and policy enforcement across contact centers. Operational scope focused on customer support and contact center business functions, bringing standardized scripting, contact routing policies, and centralized administration to the bank's customer engagement operations.
Governance and operational change concentrated on standardized call flow governance, centralized administration of interaction policies, and role-based access for supervisors and administrators. Rollout emphasized configuration-driven orchestration of interaction flows and real-time reporting to support contact center operational control under the Genesys PureEngage Platform.
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Insurance | 16000 | $3.9B | Germany | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2015 | n/a |
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Manufacturing | 10000 | $2.2B | Germany | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2017 | n/a |
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Communications | 10500 | $8.5B | France | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2014 | x |
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Aerospace and Defense | 112406 | $37.4B | United Arab Emirates | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2013 | n/a |
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Retail | 64000 | $18.1B | United Kingdom | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 | n/a |
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Banking and Financial Services | 24400 | $31.8B | United States | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2015 | n/a |
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Communications | 11496 | $6.3B | Belgium | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 | x |
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Buyer Intent: Companies Evaluating Genesys PureEngage Platform
- The Travel Corporation, a Canada based Leisure and Hospitality organization with 10000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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