List of Genesys PureEngage Platform Customers
Genesys
1302 El Camino Real STE 300,
Menlo Park CA, 94025, CA,
United States
Menlo Park CA, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.5B
Since 2010, our global team of researchers has been studying Genesys PureEngage Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys PureEngage Platform for Call Center, Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys PureEngage Platform for Call Center, Customer Engagement include: Walgreens, a United States based Retail organisation with 206000 employees and revenues of $139.08 billion, Emirates, a United Arab Emirates based Aerospace and Defense organisation with 112406 employees and revenues of $37.40 billion, PayPal, a United States based Banking and Financial Services organisation with 24400 employees and revenues of $31.80 billion, Marks & Spencer_x000D_, a United Kingdom based Retail organisation with 64000 employees and revenues of $18.10 billion, Vodafone Germany, a Germany based Communications organisation with 16000 employees and revenues of $12.57 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys PureEngage Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Genesys PureEngage Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A1 Group | Communications | 17000 | $6.1B | Austria | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2017 | x |
In 2017, A1 Group implemented Genesys PureEngage Platform to centralize omnichannel contact center capabilities. The Genesys PureEngage Platform was positioned to support contact center and customer service functions across the organization, aligning with the Call Center,Customer Engagement category.
Genesys PureEngage Platform was configured to deliver omnichannel routing, interaction orchestration, session continuity, profile based personalization, workforce management, and analytics capabilities. Configuration emphasized orchestration of customer journeys and automation of routing decisions to address finite agent capacity and variable contact volumes common in large telco contact centers.
The deployment was instrumented across voice and digital channels to unify customer journeys and preserve interaction context across touchpoints. Operational coverage concentrated on A1 Group contact center sites and front line customer service teams, enabling consistent inbound and outbound handling and centralized queue management.
Governance changes accompanied the rollout, with centralized routing policies, interaction orchestration rules, and revised agent scheduling processes to operationalize the platform. The implementation optimized assets and orchestrated customer journeys, enabling more personalized engagement across channels as described in the project narrative.
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AFFIN Group | Banking and Financial Services | 5692 | $464M | Malaysia | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2017 | n/a |
In 2017, AFFIN Group deployed the Genesys PureEngage Platform to realize an omnichannel customer engagement model across Affin Bank Berhad contact centers in Malaysia, aligning technology with retail and corporate banking customer service needs. The deployment targeted Call Center,Customer Engagement capabilities, consolidating interaction handling under a single platform to support voice and digital channels.
The Genesys PureEngage Platform implementation focused on core interaction routing and omnichannel session management, with configuration of engagement orchestration, priority-based queueing, and centralized reporting and monitoring. Standard functional workflows were implemented for inbound customer contacts, callback handling, and unified agent desktop support to streamline agent handling and reduce fragmentation across channels.
Operational coverage included contact center operations servicing both retail and corporate business functions within the AFFIN Group in Malaysia, centralizing governance and standardizing engagement policies across sites. Rollout activity emphasized governance around interaction routing rules, service level definitions, and agent role mapping to ensure consistent customer experience and operational controls.
As an outcome of the 2017 implementation AFFIN Group established an omnichannel contact center capability and is recognized as a leader in contact center technology in Malaysia, with the Genesys PureEngage Platform forming the core of its Call Center,Customer Engagement architecture.
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Axis Bank | Banking and Financial Services | 104453 | $9.9B | India | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 | x |
In 2016, Axis Bank implemented Genesys PureEngage Platform. The deployment targeted Call Center,Customer Engagement capabilities to centralize and standardize customer interaction handling across the bank's contact center operations in India.
The implementation emphasized core Call Center,Customer Engagement modules found in enterprise deployments, including omnichannel interaction routing, interactive voice response and self-service, agent desktop and session management, and real-time interaction analytics and reporting. Genesys PureEngage Platform was configured to support inbound and outbound voice alongside digital channels, aligning interaction handling and queuing with contact center workflows.
Architecturally the platform was delivered as an enterprise contact center solution with centralized orchestration and session-based interaction management, enabling unified routing and policy enforcement across contact centers. Operational scope focused on customer support and contact center business functions, bringing standardized scripting, contact routing policies, and centralized administration to the bank's customer engagement operations.
Governance and operational change concentrated on standardized call flow governance, centralized administration of interaction policies, and role-based access for supervisors and administrators. Rollout emphasized configuration-driven orchestration of interaction flows and real-time reporting to support contact center operational control under the Genesys PureEngage Platform.
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Barmer GEK | Insurance | 16000 | $3.9B | Germany | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2015 | n/a |
In 2015, Barmer GEK implemented the Genesys PureEngage Platform to deploy a complete contact center solution supporting its customer service operations. The deployment established a centralized contact handling architecture that supports 1,000 agents distributed across six locations, and it leverages the Genesys PureEngage Platform to deliver enterprise Call Center,Customer Engagement capabilities.
The implementation included virtual contact centers and a unified inbound routing design with a single toll free number for all call centers regardless of customer location, and it provides 24/7 support across those virtual contact centers. Functional capabilities implemented align with Call Center,Customer Engagement workflows, including multichannel engagement, IVR and automated routing, agent desktop orchestration, and reporting and analytics typical for customer contact operations.
Telephony consolidation around the single toll free number and virtualized contact center topology are central to the deployment, and the environment was provisioned to offer a broad choice of channels customers can use. Operational scope covers centralized customer service teams across six sites, with the Genesys PureEngage Platform coordinating inbound volume, channel handoffs, and continuous agent availability.
Governance and operational changes focused on standardizing contact handling and administration across sites, centralizing monitoring and workforce coordination to sustain 24/7 operations. The implementation was positioned to leverage cutting edge technology to increase customer loyalty and service quality, and it formalized multichannel customer engagement processes within Barmer GEK’s service organization.
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Bosch Service Solutions | Manufacturing | 10000 | $2.2B | Germany | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2017 | n/a |
In 2017, Bosch Service Solutions deployed the Genesys PureEngage Platform for Call Center,Customer Engagement as a global customer experience platform. The implementation was positioned to scale across client accounts and to provide a stable foundation for multi-site operations, deployed across fifteen sites around the world.
The Genesys PureEngage Platform consolidated omnichannel contact handling, integrating voice, email, social media and additional channels into a single engagement fabric. The deployment implemented extensive routing logic, evidenced by more than 800 routing strategies, and supported agent orchestration for a user base exceeding 4,000 agents, enabling complex service flows and sophisticated contact steering.
Operational coverage extended across Bosch Service Solutions contact center operations at the fifteen global sites, impacting customer service and contact center agent workflows. The platform configuration emphasized routing strategy management and agent role configuration to simplify the rollout of complex services for customers, while standardizing channel handling and engagement policies across locations.
The implementation contributed to the growth of the business by providing scalable customer engagement infrastructure, and it simplified delivery of complex customer services through centralized routing and orchestration capabilities. Genesys PureEngage Platform is restated here as the implemented application supporting Bosch Service Solutions Call Center,Customer Engagement capabilities.
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Communications | 10500 | $8.5B | France | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2014 | x |
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Aerospace and Defense | 112406 | $37.4B | United Arab Emirates | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2013 | n/a |
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Retail | 64000 | $18.1B | United Kingdom | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 | n/a |
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Banking and Financial Services | 24400 | $31.8B | United States | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2015 | n/a |
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Communications | 11496 | $6.3B | Belgium | Genesys | Genesys PureEngage Platform | Call Center,Customer Engagement | 2016 | x |
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Buyer Intent: Companies Evaluating Genesys PureEngage Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys PureEngage Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Genesys PureEngage Platform for Call Center, Customer Engagement include:
- The Travel Corporation, a Canada based Leisure and Hospitality organization with 10000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Genesys PureEngage Platform Coverage
Genesys PureEngage Platform is a Call Center, Customer Engagement solution from Genesys.
Companies worldwide use Genesys PureEngage Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Walgreens, Emirates, PayPal, Marks & Spencer_x000D_ and Vodafone Germany are recorded users of
Genesys PureEngage Platform for Call Center, Customer Engagement.
Companies using Genesys PureEngage Platform are most concentrated in Retail, Aerospace and Defense and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Genesys PureEngage Platform are most concentrated in United States, United Arab Emirates and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys PureEngage Platform across Americas, EMEA, and APAC.
Companies using Genesys PureEngage Platform range from small businesses with 0-100 employees - 6.67%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 26.67%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Genesys PureEngage Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys PureEngage Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center, Customer Engagement.