List of ICE Mortgage Black Knight MSP Customers
ICE Mortgage Technology
4420 Rosewood Drive Suite 500,
Pleasanton, 94588, CA,
United States
Pleasanton, 94588, CA,
United States
1 925-227-7000
Professional Services
2000
$2.1B
Since 2010, our global team of researchers has been studying ICE Mortgage Black Knight MSP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ICE Mortgage Black Knight MSP for Loan Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ICE Mortgage Black Knight MSP for Loan Management include: JPMorgan Chase, a United States based Banking and Financial Services organisation with 317233 employees and revenues of $180.60 billion, Bank of America, a United States based Banking and Financial Services organisation with 213000 employees and revenues of $101.89 billion, Wells Fargo Home Mortgage, a division of Wells Fargo Bank, a United States based Banking and Financial Services organisation with 235591 employees and revenues of $73.79 billion, Fannie Mae, a United States based Banking and Financial Services organisation with 7000 employees and revenues of $30.85 billion, U.S. Bank, a United States based Banking and Financial Services organisation with 70000 employees and revenues of $27.34 billion and many others.
Contact us if you need a completed and verified list of companies using ICE Mortgage Black Knight MSP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ICE Mortgage Black Knight MSP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1st Source Bank | Banking and Financial Services | 1150 | $355M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2022 | n/a |
In 2022, 1st Source Bank implemented ICE Mortgage Black Knight MSP to support mortgage servicing within its Loan Management environment. The deployment targeted the Mortgage Servicing Department based in South Bend, IN, and positioned ICE Mortgage Black Knight MSP as the core application for loan servicing operations and system configuration.
Operational responsibilities captured in the implementation include designing, writing, testing, implementing, and documenting solutions for assigned program modules and performing system configuration tasks for ICE Mortgage Black Knight MSP. The Mortgage Systems Administrator role is documented as central to operating the application, supporting troubleshooting and defect resolution, and driving process enhancements for loan business units.
The implementation emphasizes management of workflow platforms, repositories, data integration, and reporting within ICE Mortgage Black Knight MSP, with explicit coordination between the bank’s internal infrastructure teams and external vendor support channels to resolve software challenges. Data integration and reporting capabilities are maintained as ongoing operational elements, supporting servicing workflows and back office loan operations across IT and servicing functions.
Governance and operational controls are embedded in the rollout, including adherence to change control procedures for production systems, completion of compliance training, and maintaining awareness of applicable mortgage servicing laws and regulations. These controls align the ICE Mortgage Black Knight MSP implementation with the bank’s operational governance, regulatory compliance, and servicing process obligations.
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7 Servicing | Banking and Financial Services | 30 | $4M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2023 | n/a |
In 2023, 7 Servicing implemented ICE Mortgage Black Knight MSP in the Loan Management category, initiating a centralized servicing platform to support end to end loan servicing from boarding through default. The deployment is intended to bring servicing of the ORNL Federal Credit Union and 7 Mortgage portfolios in house, transferring responsibilities from a subservicer to the 7 Servicing team within parent company 7, LLC and aligning servicing operations with member experience objectives.
ICE Mortgage Black Knight MSP was configured to deliver core servicing workflows and default management capabilities, including loan boarding, payment processing, delinquency management and full default lifecycle functionality. The implementation explicitly includes Black Knight Loss Mitigation, a web based, feature rich module that applies advanced rules and logic and validation points to guide retention collections and liquidation workouts, and Servicing Digital, an interactive web and mobile self service channel for members.
The program integrates MSP with Black Knight servicing data and analytics capabilities, notably the Actionable Intelligence Platform for operational analytics, McDash industry reports for delinquency and prepayment benchmarking, Lien Alert for near real time lien and ownership monitoring, and Quarterly Portfolio Analysis for lien position and estimated LTV insights. Operational coverage centers on servicing operations, default management, member digital channels and portfolio management functions, consolidating servicing data and analytics into the MSP operational fabric.
Governance and process changes emphasize in house operational ownership, standardized MSP workflows and rule driven validation to reduce missed steps and improve consistency in default and loss mitigation processes. The organization is positioned to use MSP workflow orchestration to shift accountability to internal servicing teams while relying on Black Knight for product support and integrated solution maintenance.
Explicit outcomes called out by the organization include a superior member experience supported by self service tools, reductions in cycle times for default handling, decreased operating costs and improved operational efficiencies, and enhanced risk mitigation through structured loss mitigation workflows and analytics driven monitoring.
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AHP Servicing | Banking and Financial Services | 40 | $12M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2019 | n/a |
In 2019, AHP Servicing implemented ICE Mortgage Black Knight MSP. AHP Servicing is the country’s only crowdfunded residential loan servicer and contracted MSP to centralize its mortgage servicing operations. ICE Mortgage Black Knight MSP, operating as a Loan Management platform, was positioned to manage end to end servicing tasks across the firm.
The implementation encompassed core MSP modules for loan boarding, customer service, payment processing, escrow administration and default management, and included Black Knight Servicing Digital for borrower engagement. AIP, Black Knight's Actionable Intelligence Platform, was provisioned to deliver analytics including the Portfolio Overview Suite and the Lien Alert Suite. Configuration emphasized systems of record for loan lifecycle workflows and automation of notifications and tasking through AIP.
AHP Servicing also licensed Black Knight default solutions including Foreclosure and Bankruptcy, and a web based Invoicing solution, all integrated with MSP to maintain transaction consistency and workflow continuity. Integrations were explicit between MSP and the default and invoicing modules, ensuring data flow for billing, loss mitigation and legal workflows. Operational coverage extended across servicing, default, billing and investor reporting functions.
Governance changes centered on embedding AIP into operational decisioning so analytics feed actionable tasks to servicing teams and escalation workflows, while the Foreclosure and Bankruptcy application provided an enterprise workflow backbone for legal processes. Servicing Digital was configured to deliver timely, personalized loan data to borrowers and to provide online payment capability and self service pathways. These capabilities required aligning customer service, default and finance processes to the MSP data model and workflow engine.
Black Knight stated the suite was chosen to support AHP Servicing's growth initiatives and to improve borrower and investor engagement. Reported outcomes include deeper investor and borrower relationships, improved member retention through enhanced online servicing and stated potential to grow revenue, improve margins and reduce risk. No quantitative results were provided in the announcement.
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American Internet Mortgage | Banking and Financial Services | 200 | $28M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2021 | n/a |
In 2021 American Internet Mortgage implemented ICE Mortgage Black Knight MSP to centralize servicing operations for its mortgage portfolio. The ICE Mortgage Black Knight MSP deployment focused on Loan Management capabilities to support the companys servicing of approximately 37,000 Fannie Mae and Freddie Mac accounts from its San Diego Mission Valley servicing center.
The implementation configured core Loan Management functional modules including loan boarding, loan payment processing, escrow accounting, investor remittance workflows, customer account management, and default tracking consistent with mortgage servicing operational needs. Configuration emphasized case management and workflow orchestration for servicing specialists, reflecting hiring activity that sought candidates with Black Knight MSP experience for on site servicing roles.
Operational coverage extended across mortgage servicing, borrower customer service, and default management teams, with governance aligning hiring, background checks, and site-based staffing to the application rollout. Training and role-based access controls were applied to standardize servicing workflows and ensure consistent operational procedures within the ICE Mortgage Black Knight MSP environment.
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Amerifirst Home Mortgage | Banking and Financial Services | 450 | $150M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2018 | n/a |
In 2018 Amerifirst Home Mortgage implemented ICE Mortgage Black Knight MSP to deliver Black Knight's Servicing Digital mobile solution as part of its Loan Management strategy. The deployment was announced from Jacksonville, Florida and targeted the mortgage servicing function at Amerifirst Home Mortgage, a division of Amerifirst Financial Corp., to provide a consumer-facing channel for home and loan information and ongoing customer engagement.
Amerifirst used the native mobile app version of the Servicing Digital solution, which is part of Black Knight's LoanSphere platform, to present loan, home and neighborhood information dashboards in a user-oriented design. Functional capabilities implemented include personalized loan detail views, estimated home value reporting, recent neighborhood sales visibility, equity opportunity surfaced for customers, and refinance option guidance, driven by advanced analytics and automated valuation models.
Operationally the ICE Mortgage Black Knight MSP implementation accessed servicer-held loan data through the MSP system and leveraged Black Knight's property records database, analytics and AVMs to enrich customer views. The rollout focused on the Loan Servicing business function and customer-servicing workflows, providing 24 hour mobile access and a responsive web alternative to support continual engagement between servicers and borrowers.
Governance and rollout emphasized a first-to-market adoption of Servicing Digital at Amerifirst, with the servicer using the platform to standardize customer communication channels and automate delivery of value-add property and loan insights. Explicit outcomes reported include deeper customer relationships, increased retention potential and easier round the clock access to personalized mortgage and home value information.
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Banking and Financial Services | 1000 | $200M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2020 | n/a |
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Banking and Financial Services | 120 | $20M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2021 | n/a |
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Banking and Financial Services | 2500 | $500M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2019 | n/a |
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Banking and Financial Services | 10 | $1M | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2022 | n/a |
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Banking and Financial Services | 6500 | $2.4B | United States | ICE Mortgage Technology | ICE Mortgage Black Knight MSP | Loan Management | 2021 | Celerit Technologies |
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Buyer Intent: Companies Evaluating ICE Mortgage Black Knight MSP
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ICE Mortgage Black Knight MSP. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ICE Mortgage Black Knight MSP for Loan Management include:
- Pontifical Catholic University Of Puerto Rico School Of Law, a Puerto Rico based Education organization with 120 Employees
- FB Financial Corporation, a United States based Banking and Financial Services company with 1490 Employees
- American Infosource, a United States based Banking and Financial Services organization with 700 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Pontifical Catholic University Of Puerto Rico School Of Law | Education | 120 | $8M | Puerto Rico | 2026-03-10 |
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American Infosource | Banking and Financial Services | 700 | $98M | United States | 2026-02-05 |
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FB Financial Corporation | Banking and Financial Services | 1490 | $457M | United States | 2026-01-22 |
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Professional Services | 100 | $10M | United States | 2025-12-17 |
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Automotive | 250 | $50M | Canada | 2025-11-20 |
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Professional Services | 35 | $4M | United States | 2025-10-17 |
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Education | 10 | $1M | United States | 2025-09-24 |
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Banking and Financial Services | 13222 | $8.0B | United States | 2025-09-15 |
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Insurance | 8000 | $5.0B | United States | 2025-08-15 |
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Banking and Financial Services | 53859 | $20.8B | United States | 2025-02-26 |
FAQ - APPS RUN THE WORLD ICE Mortgage Black Knight MSP Coverage
ICE Mortgage Black Knight MSP is a Loan Management solution from ICE Mortgage Technology.
Companies worldwide use ICE Mortgage Black Knight MSP, from small firms to large enterprises across 21+ industries.
Organizations such as JPMorgan Chase, Bank of America, Wells Fargo Home Mortgage, a division of Wells Fargo Bank, Fannie Mae and U.S. Bank are recorded users of
ICE Mortgage Black Knight MSP for Loan Management.
Companies using ICE Mortgage Black Knight MSP are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ICE Mortgage Black Knight MSP are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ICE Mortgage Black Knight MSP across Americas, EMEA, and APAC.
Companies using ICE Mortgage Black Knight MSP range from small businesses with 0-100 employees - 8.41%, to mid-sized firms with 101-1,000 employees - 39.25%, large organizations with 1,001-10,000 employees - 38.32%, and global enterprises with 10,000+ employees - 14.02%.
Customers of ICE Mortgage Black Knight MSP include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ICE Mortgage Black Knight MSP customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Loan Management.