List of IFS Field Service Management (FSM) Customers
IFS
Teknikringen 5, Box 1545,
Linkoping, SE-581 15,
Sweden
Linkoping, SE-581 15,
Sweden
46 13460 3600
Professional Services
7000
$1.4B
Since 2010, our global team of researchers has been studying IFS Field Service Management (FSM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IFS Field Service Management (FSM) for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IFS Field Service Management (FSM) for Field Service Management include: STC (Saudi Telecom Company), a Saudi Arabia based Communications organisation with 19790 employees and revenues of $19.29 billion, Kubota, a Japan based Manufacturing organisation with 43293 employees and revenues of $16.32 billion, Xcel Energy, a United States based Utilities organisation with 12000 employees and revenues of $13.44 billion, Henry Schein, a United States based Life Sciences organisation with 25000 employees and revenues of $12.34 billion, Andritz, a Austria based Distribution organisation with 30504 employees and revenues of $9.69 billion and many others.
Contact us if you need a completed and verified list of companies using IFS Field Service Management (FSM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IFS Field Service Management (FSM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
ACCO Engineered Systems | Construction and Real Estate | 3000 | $1.4B | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2017 | n/a |
In 2017 ACCO Engineered Systems implemented IFS Field Service Management (FSM) as its Field Service Management application to support field operations across technicians, inside sales, sales, office billing and dispatch users. The IFS Field Service Management deployment was executed in multiple phases, including mobile client rollouts for Android and iOS and staged enablement of dispatch and billing teams to align with operational readiness and user training schedules.
Implementation focused on core service and sales client workflows, mobile field technician capabilities, dispatch orchestration and office billing processes, with project-managed backlog governance for IFS and HCM onboarding enhancements. Business requirements were elicited for service and sales client and mobile use cases, documented in Business Requirement Documents, and validated through functional prototyping and solution design sessions to minimize customization and cover exception flows, error handling, notifications and monitoring.
The technical architecture and integrations were coordinated alongside broader data and integration initiatives, including Fabric One Lake data center work, Power BI for reporting, Golden Gate Oracle tooling for replication, migration of integration jobs to the Boomi platform and use of an AWS Data Lake with Trifacta for data cleanup and structuring. Integration planning included replication and reporting considerations and coordination of hyper-care to ensure continuity of integration jobs and data flows during cutover periods.
Governance and rollout were driven by a business steering committee, formalized backlog prioritization, grooming and estimation processes, and vendor SOW coordination for enhancement work. The project lead managed risk identification and mitigation plans, facilitated stakeholder alignment across vendors and internal teams, and coordinated hyper-care and post go-live enhancement cycles to stabilize the IFS Field Service Management environment.
Post-implementation activity emphasized iterative improvement, with collaborative deployments of enhancements after go-live and ongoing operational support to refine workflows and onboarding. Risk management and hyper-care coordination were explicitly handled as part of the rollout to support a smooth transition for integrations and cross-functional users.
|
 |
Ainsworth | Construction and Real Estate | 2440 | $550M | Canada | IFS | IFS Field Service Management (FSM) | Field Service Management | 2019 | n/a |
In 2019, Ainsworth implemented IFS Field Service Management (FSM) to manage the service needs of its client base within its Construction and Real Estate operations. The deployment targeted Field Service Management to provide a unified platform for customer-facing service operations and technician orchestration.
IFS Field Service Management (FSM) was configured to support core field service modules including work order lifecycle management, scheduling and dispatch, mobile technician enablement, parts and inventory reconciliation, service contract and SLA tracking, and service reporting. Configuration emphasized flexibility to support servicing all makes and models of equipment and to automate recurring service workflows.
The rollout focused on field service teams and customer service functions, standardizing service execution and data capture across Ainsworth’s service organization. Governance concentrated on centralized service orchestration, technician workflow standardization, and service data stewardship. The implementation helped Ainsworth streamline processes, increase efficiency, enhance customer service, and support rapid growth.
|
 |
American Residential Services | Consumer Packaged Goods | 4000 | $650M | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2021 | n/a |
In 2021 American Residential Services implemented IFS Field Service Management (FSM) in a cloud deployment to centralize its Field Service Management capabilities and improve workforce scheduling, customer experience and profitability. The IFS Field Service Management (FSM) rollout is positioned as a cloud-based operating model that will support approximately 5,800 users across 70 branches in 24 states, targeting ARS/Rescue Rooter’s 24/7 residential and light commercial HVAC and plumbing service operations.
The implementation focused on advanced capacity planning, automated scheduling and deployment features within IFS Field Service Management, using embedded optimization algorithms to route work orders, schedule technicians and coordinate parts delivery. Functional modules implemented include scheduling and dispatch automation, capacity planning and workforce scheduling, with configuration to prioritize first-time fix outcomes and reduce dispatcher intervention through continuous schedule evaluation.
Operationally the solution centralizes scheduling and service orchestration that had previously been handled through manual technician scheduling methods and a combination of knowledge, reporting and Microsoft Power BI tools. The deployment covers field operations, dispatch centers and back-office support teams who receive 90% of service requests via calls, enabling back-office staff to focus on emergency accommodations and exception management while automated routing addresses routine assignments.
Governance and rollout emphasize a phased move to a cloud operating model and organization-wide scheduling automation, with ARS citing scalability and solution completeness as selection criteria. Reported outcomes stated by the customer and vendor include improved personnel scalability, customer service and satisfaction, higher first-time fix rates, reduced travel times and no-shows, and a reduction in additional truck rolls and operating expenses once the solution is fully implemented.
|
 |
|
Distribution | 30504 | $9.7B | Austria | IFS | IFS Field Service Management (FSM) | Field Service Management | 2015 | n/a |
|
|
|
|
Professional Services | 10000 | $1.3B | Sweden | IFS | IFS Field Service Management (FSM) | Field Service Management | 2021 | n/a |
|
|
|
|
Professional Services | 11000 | $2.8B | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2012 | n/a |
|
|
|
|
Automotive | 545 | $61M | United Kingdom | IFS | IFS Field Service Management (FSM) | Field Service Management | 2014 | n/a |
|
|
|
|
Professional Services | 550 | $62M | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2022 | n/a |
|
|
|
|
Manufacturing | 2450 | $799M | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2020 | n/a |
|
|
|
|
Professional Services | 8000 | $1.2B | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2018 | n/a |
|
Showing 1 to 10 of 47 entries
Buyer Intent: Companies Evaluating IFS Field Service Management (FSM)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IFS Field Service Management (FSM). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IFS Field Service Management (FSM) for Field Service Management include:
- Altus Group, a Canada based Construction and Real Estate organization with 1800 Employees
- UBS, a Switzerland based Banking and Financial Services company with 106789 Employees
- Datality, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD IFS Field Service Management (FSM) Coverage
IFS Field Service Management (FSM) is a Field Service Management solution from IFS.
Companies worldwide use IFS Field Service Management (FSM), from small firms to large enterprises across 21+ industries.
Organizations such as STC (Saudi Telecom Company), Kubota, Xcel Energy, Henry Schein and Andritz are recorded users of
IFS Field Service Management (FSM) for Field Service Management.
Companies using IFS Field Service Management (FSM) are most concentrated in Communications, Manufacturing and Utilities, with adoption spanning over 21 industries.
Companies using IFS Field Service Management (FSM) are most concentrated in Saudi Arabia, Japan and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IFS Field Service Management (FSM) across Americas, EMEA, and APAC.
Companies using IFS Field Service Management (FSM) range from small businesses with 0-100 employees - 4.26%, to mid-sized firms with 101-1,000 employees - 31.91%, large organizations with 1,001-10,000 employees - 46.81%, and global enterprises with 10,000+ employees - 17.02%.
Customers of IFS Field Service Management (FSM) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IFS Field Service Management (FSM) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.