List of Medallia Experience Cloud Customers
Medallia
6220 Stoneridge Mall Rd 2nd floor,
Pleasanton, 94588, CA,
United States
Pleasanton, 94588, CA,
United States
1 877 392-2794
Professional Services
2000
$800M
Since 2010, our global team of researchers has been studying Medallia Experience Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Medallia Experience Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Medallia Experience Cloud for Customer Experience include: Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, Department of Veterans Affairs, a United States based Government organisation with 467000 employees and revenues of $307.31 billion, Comcast, a United States based Communications organisation with 182000 employees and revenues of $123.73 billion, Statefarm, a United States based Insurance organisation with 67000 employees and revenues of $123.00 billion, AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion and many others.
Contact us if you need a completed and verified list of companies using Medallia Experience Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Medallia Experience Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3M | Manufacturing | 61500 | $24.6B | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2019 | n/a |
In 2019, 3M implemented Medallia Experience Cloud, adopting a Customer Experience platform to centralize feedback and experience measurement. The deployment used Medallia Experience Cloud as a SaaS delivery model for both customer and employee experience programs, aligning experience measurement across customer facing touchpoints and internal employee listening channels.
Implementation work focused on Medallia Experience Cloud capabilities including survey instrumentation, feedback capture across touchpoints, experience analytics and case management for closed loop workflows. Configuration included experience signal mapping, rules based routing and workflow orchestration to enable operational response, consistent with Customer Experience category functionality.
The program was managed end to end as a SaaS implementation through managed services, with implementation budgets in the $0.5M to $1.0M range and daily work direction provided to on shore and off shore teams. Operational coverage targeted customer facing business units and HR and support functions responsible for experience measurement and response within 3M.
Governance emphasized program level management from implementation into managed services, with defined ownership for configuration, operations and vendor engagement. Deliverables included standardized survey programs and operational workflows instrumented in Medallia Experience Cloud to support ongoing experience management.
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3M Thailand | Manufacturing | 1000 | $250M | Thailand | Medallia | Medallia Experience Cloud | Customer Experience | 2021 | n/a |
In 2021, 3M Thailand deployed Medallia Experience Cloud on its website to capture digital customer feedback and instrument on-site Voice of the Customer signals. 3M Thailand uses Medallia Experience Cloud as its Customer Experience platform to support web feedback collection and to inform customer experience management across digital touchpoints.
The implementation centers on web-based feedback widgets and triggered feedback surveys, configuration of analytics and reporting dashboards, and operational workflows for routing feedback to internal teams. Medallia Experience Cloud implementation includes event and page-level instrumentation across the corporate site to surface customer sentiment, qualitative comments, and structured survey responses for analysis.
Operational coverage for the deployment is focused on the company website in Thailand and is positioned to support customer service, digital marketing, and product teams. Governance for the Medallia Experience Cloud deployment reflects a centralized Voice of the Customer approach, with role-based dashboard access, configured alerting and workflow handoffs to operational owners, and standardized feedback tagging to enable cross-functional triage and continuous listening.
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7-Eleven | Retail | 138808 | $87.6B | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2020 | n/a |
In 2020, 7-Eleven implemented Medallia Experience Cloud on its website to capture and manage online customer feedback. The deployment concentrated on digital feedback capture, experience analytics, survey distribution, and case orchestration capabilities typical of the Customer Experience category. Medallia Experience Cloud was embedded into web properties using digital feedback widgets and configurable survey flows to collect sentiment and event level context across customer journeys, with instrumentation designed to attach journey metadata to each response.
7-Eleven implemented Medallia Experience Cloud to support Customer Experience for web channels and customer care functions, routing web based feedback into centralized experience management workflows. Operational scope focused on online channels and supporting CX, e-commerce, marketing, and store operations stakeholders through configurable routing rules, alerting, and role based access controls to govern response and escalation processes. The implementation emphasized structured data capture, tagging for journey context, and workflow orchestration so CX teams can prioritize and act on website sourced feedback within established governance frameworks.
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7-Eleven Canada Inc | Retail | 1850 | $165M | Canada | Medallia | Medallia Experience Cloud | Customer Experience | 2019 | n/a |
In 2019, 7-Eleven Canada Inc deployed Medallia Experience Cloud to capture and manage customer feedback on its corporate website. The deployment of Medallia Experience Cloud establishes a Customer Experience layer embedded in the web front end to collect digital feedback, session-based surveys, and on-site intercepts tied to online customer journeys.
Configuration work centered on web-based feedback capture, survey orchestration, text analytics for unstructured responses, reporting dashboards, and action management workflows. Medallia Experience Cloud was instrumented to surface real-time alerts and route responses to customer experience and digital operations teams, with dashboarding configured for role-based visibility and iterative survey tuning.
Operational coverage focused on the digital and customer experience functions for the Canadian website, with governance implemented through workflow rules for escalation and access controls for analysts and operations staff. The implementation of Medallia Experience Cloud on the website aligns the company application Medallia Experience Cloud with 7-Eleven Canada Inc Customer Experience management, enabling continuous capture and operational handling of web-sourced feedback.
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Aaron's | Retail | 10060 | $2.3B | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2020 | n/a |
In 2020, Aaron's deployed Medallia Experience Cloud on its website to capture digital customer feedback and instrument on-site experience measurement. Medallia Experience Cloud, implemented as a Customer Experience platform, was configured to collect web-based feedback, deliver targeted survey intercepts, and surface experience analytics consistent with Customer Experience category capabilities. The implementation emphasized front-end tagging, survey delivery within e-commerce and support flows, and configuration of feedback capture points across the public aarons.com site. Core configuration work targeted feedback form logic, routing rules, and experience analytics dashboards for digital channel monitoring.
Operational ownership centered on Aaron's digital and customer experience teams, aligning captured signals to e-commerce operations and customer service workflows. Governance focused on defining routing and escalation workflows, role-based access to experience dashboards, and processes for triaging feedback into operational follow-up. The deployment scope documented is the public website, with Medallia Experience Cloud used to centralize digital feedback capture and provide experience visibility to internal CX stakeholders.
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Banking and Financial Services | 22267 | $10.4B | Netherlands | Medallia | Medallia Experience Cloud | Customer Experience | 2017 | n/a |
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Leisure and Hospitality | 30 | $3M | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2021 | n/a |
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Leisure and Hospitality | 10 | $1M | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2021 | n/a |
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Leisure and Hospitality | 130 | $15M | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2021 | n/a |
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Banking and Financial Services | 832 | $168M | United States | Medallia | Medallia Experience Cloud | Customer Experience | 2024 | n/a |
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Buyer Intent: Companies Evaluating Medallia Experience Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Medallia Experience Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Medallia Experience Cloud for Customer Experience include:
- Xillio, a Netherlands based Professional Services organization with 53 Employees
- Dp Interiors UK, a United Kingdom based Construction and Real Estate company with 25 Employees
- Technopark Zurich, a Switzerland based Professional Services organization with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Xillio | Professional Services | 53 | $7M | Netherlands | 2025-12-13 |
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Dp Interiors UK | Construction and Real Estate | 25 | $3M | United Kingdom | 2025-10-28 |
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Technopark Zurich | Professional Services | 30 | $3M | Switzerland | 2024-12-10 |
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Retail | 52000 | $14.9B | United States | 2024-11-14 |
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Manufacturing | 800 | $200M | China | 2024-07-05 |
FAQ - APPS RUN THE WORLD Medallia Experience Cloud Coverage
Medallia Experience Cloud is a Customer Experience solution from Medallia.
Companies worldwide use Medallia Experience Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as Apple, Department of Veterans Affairs, Comcast, Statefarm and AXA are recorded users of
Medallia Experience Cloud for Customer Experience.
Companies using Medallia Experience Cloud are most concentrated in Manufacturing, Government and Communications, with adoption spanning over 21 industries.
Companies using Medallia Experience Cloud are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Medallia Experience Cloud across Americas, EMEA, and APAC.
Companies using Medallia Experience Cloud range from small businesses with 0-100 employees - 29.41%, to mid-sized firms with 101-1,000 employees - 25.95%, large organizations with 1,001-10,000 employees - 24.22%, and global enterprises with 10,000+ employees - 20.42%.
Customers of Medallia Experience Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Medallia Experience Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.