List of Microsoft Dynamics 365 Customer Engagement Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
221000
$243.0B
Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 Customer Engagement for Customer Engagement include: TotalEnergies, a France based Oil, Gas and Chemicals organisation with 100000 employees and revenues of $195.61 billion, Centene, a United States based Healthcare organisation with 60500 employees and revenues of $163.07 billion, Walgreens Boots Alliance, a United States based Retail organisation with 312000 employees and revenues of $147.70 billion, Lowe'S, a United States based Retail organisation with 270000 employees and revenues of $83.67 billion, Merck, a United States based Life Sciences organisation with 73000 employees and revenues of $64.17 billion and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Microsoft Dynamics 365 Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A2Dominion Group | Non Profit | 1000 | $556M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2022 | n/a |
In 2022, A2Dominion Group implemented Microsoft Dynamics 365 Customer Engagement to consolidate customer and resident interaction workflows across its social housing operations, aligning the deployment with the Customer Engagement category for CRM and service orchestration. The implementation was positioned as an enterprise solution scoped to support resident services and tenancy-focused business functions, with a Solutions Architect embedded to guide technical design and build activities.
The Microsoft Dynamics 365 Customer Engagement configuration emphasized core Customer Engagement capabilities including contact and case management, service automation, and business process flows, with extensions via Microsoft Power Platform for workflow automation and low code forms. Design work focused on translating business requirements into user stories and technical specifications, and the Solutions Architect documented inconsistencies and critical elements that required enterprise-level design decisions.
Architecturally the program incorporated Power Platform components for orchestration and Azure DevOps for application lifecycle management, reflecting an integrated Microsoft stack approach to ALM and continuous delivery. The delivery model involved collaboration with a System Integrator and senior stakeholders to validate technical designs and to coordinate build, testing, and deployment phases, and it relied on established software integration practices to connect Dynamics 365 Customer Engagement with existing operational tools.
Governance and rollout planning included requirements and design workshops, business analyst led user story conversion, and assessment of organisational structure against the programme roadmap to identify transformational efficiencies. Operational governance emphasized formal review of assumptions and critical elements prior to design sign off, and the implementation approach centered on iterative testing and managed releases across the affected business functions.
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AADA | Automotive | 50 | $5M | Australia | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2019 | n/a |
In 2019, AADA implemented Microsoft Dynamics 365 Customer Engagement. The deployment established a centralized Customer Engagement platform to consolidate contact and account management and to provide a single source of truth for member and customer records.
The engagement covered complete design and configuration of the Microsoft Dynamics 365 Customer Engagement CRM, including core contact and account data models, sales automation, service case management, form and view customization, and workflow automation consistent with Customer Engagement capabilities. Configuration work emphasized role based security and custom entities to align system behavior with AADA business processes for a 50 employee organization.
The implementation included integrations with key third party products to enable data synchronization and process orchestration, using API oriented integration patterns and connector based flows where appropriate. Operational coverage focused on membership management, customer support and business development functions across AADA operations in Australia.
Governance and rollout followed a phased approach with configuration validation, testing and end user training, and established change control and data ownership rules to manage updates to the CRM configuration and customizations. The program centered on sustaining configuration discipline for ongoing administration of Microsoft Dynamics 365 Customer Engagement.
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2020 | n/a |
In 2020, ABN AMRO implemented Microsoft Dynamics 365 Customer Engagement as a greenfield SaaS solution to establish a NextGen CRM platform. The Microsoft Dynamics 365 Customer Engagement deployment targeted enterprise customer engagement capabilities within ABN AMRO Bank N.V. and aligns with the Customer Engagement category for banking and financial services.
Implementation centered on core customer engagement modules configured for relationship management, case and service management, and customer data orchestration, leveraging Dynamics capabilities for entity modeling, forms, business rules, and security. The solution design emphasized extensible data models and role based access to support retail and corporate banking workflows and to centralize customer records for downstream processes.
Architecturally the implementation used Microsoft Dynamics 365 Customer Engagement as the SaaS front end with Azure based integration services for connectivity, employing realtime APIs, publish subscribe messaging, streaming, and batch integration patterns documented by the integration architect. Complex data migration into the Dynamics data model was a defined workstream, and integration designs supported both synchronous transactional flows and asynchronous synchronization across systems.
Governance and delivery were led by a Chapter Lead CRM and a Senior IT engineer Integration Architect, who provisioned the team from scratch, produced solution and integration designs, and aligned technical delivery with other Agile teams. Operationalization focused on business IT architecture artifacts, integration pattern standards, and ongoing team grooming and guidance to sustain the NextGen CRM implementation.
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Professional Services | 1600 | $210M | United States | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2016 | n/a |
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Non Profit | 1341 | $298M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2020 | n/a |
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Retail | 1000 | $350M | Sweden | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2021 | n/a |
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Healthcare | 51120 | $6.0B | India | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2021 | n/a |
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Retail | 26965 | $1.7B | India | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2020 | n/a |
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Aerospace and Defense | 150 | $25M | United States | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2018 | n/a |
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Insurance | 12785 | $18.8B | United States | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2015 | n/a |
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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 Customer Engagement
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Dynamics 365 Customer Engagement. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Dynamics 365 Customer Engagement for Customer Engagement include:
- Omni Reach, a India based Professional Services organization with 50 Employees
- Butler University, a United States based Education company with 1000 Employees
- Rasasi Perfumes Industry, a United Arab Emirates based Retail organization with 1120 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft Dynamics 365 Customer Engagement Coverage
Microsoft Dynamics 365 Customer Engagement is a Customer Engagement solution from Microsoft.
Companies worldwide use Microsoft Dynamics 365 Customer Engagement, from small firms to large enterprises across 21+ industries.
Organizations such as TotalEnergies, Centene, Walgreens Boots Alliance, Lowe'S and Merck are recorded users of
Microsoft Dynamics 365 Customer Engagement for Customer Engagement.
Companies using Microsoft Dynamics 365 Customer Engagement are most concentrated in Oil, Gas and Chemicals, Healthcare and Retail, with adoption spanning over 21 industries.
Companies using Microsoft Dynamics 365 Customer Engagement are most concentrated in France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics 365 Customer Engagement across Americas, EMEA, and APAC.
Companies using Microsoft Dynamics 365 Customer Engagement range from small businesses with 0-100 employees - 9.57%, to mid-sized firms with 101-1,000 employees - 38.29%, large organizations with 1,001-10,000 employees - 42.32%, and global enterprises with 10,000+ employees - 9.82%.
Customers of Microsoft Dynamics 365 Customer Engagement include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics 365 Customer Engagement customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.