List of Pega Robotic Process Automation Customers
Pegasystems
One Main Street,
Cambridge, 2142, MA,
United States
Cambridge, 2142, MA,
United States
1 617-374 9600
Professional Services
5598
$1.7B
Since 2010, our global team of researchers has been studying Pega Robotic Process Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega Robotic Process Automation for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega Robotic Process Automation for Robotic Process Automation include: Scotiabank, a Canada based Banking and Financial Services organisation with 86746 employees and revenues of $24.55 billion, Canadian Imperial Bank of Commerce (CIBC), a Canada based Banking and Financial Services organisation with 49824 employees and revenues of $21.30 billion, QBE Insurance, a Australia based Insurance organisation with 13196 employees and revenues of $19.51 billion, National Australia Bank, a Australia based Banking and Financial Services organisation with 41880 employees and revenues of $14.47 billion, QBE United Kingdom, a United Kingdom based Insurance organisation with 1500 employees and revenues of $2.50 billion and many others.
Contact us if you need a completed and verified list of companies using Pega Robotic Process Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pega Robotic Process Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canadian Imperial Bank of Commerce (CIBC) | Banking and Financial Services | 49824 | $21.3B | Canada | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2021 | n/a |
In 2021, CIBC implemented Pega Robotic Process Automation for Retail Small Business and Personal Banking using PEGA Cloud v8.5 and above for web and mobile application surfaces. The deployment targeted banking business functions including lending product lifecycle management, fraud risk management, fraud credit risk alerts, task automation, and regulatory supervision within branch banking operations, with the work tracked under the Robotic Process Automation application category.
Configuration and functional modules delivered under Pega Robotic Process Automation included automated case creation for lending case management, system driven workload balancing by role, SLA based auto escalation and alerting, and task automation for credit adjudication workflows. The team developed role based access control models, business rules, and UI wireframes using InVision, and defined analytical reporting components and KPI report structures to measure lender, overrider, underwriter, and credit adjudicator performance.
Integration work documented explicit upstream and downstream interfaces, producing interface agreement documents and data mapping files to govern data exchange across supporting systems. Functional elicitation used document analysis, reverse engineering, workshops, prototyping, and BPMN swim lane process models for AS-IS and TO-BE designs, keeping the Pega Robotic Process Automation implementation aligned with operational systems and process handoffs.
Program governance included JAD sessions with cross functional stakeholders, creation and presentation of high level project plans and effort estimates to SVP sponsors, and maintenance of JIRA scrum boards for agile delivery. The implementation included writing functional specifications, user stories, test cases, performing UAT, risk and impact analysis for change requests, producing user guides and training, and supporting production troubleshooting and interim workarounds, all to enhance the TO-BE state business process and improve operational efficiency.
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Goodman Group | Construction and Real Estate | 971 | $320M | Australia | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2016 | n/a |
In 2016, Goodman Group implemented Pega Robotic Process Automation to automate repeatable operational tasks and reduce manual desktop work across business services. The deployment targeted procurement and shared services, aligning Robotic Process Automation to IT asset management, telecommunications and market data workflows that support procurement and operations teams.
The implementation leveraged Pega Robotics Desktop Automation capabilities to deliver attended desktop automation, rule based process orchestration and UI level automation across transactional processes. Configuration concentrated on automating software asset management, hardware asset management and telco expense routines, reducing manual processing and failure demand through scripted automation sequences and workflow orchestration.
Rollout followed an agile delivery model with defined business and functional requirements, staged user acceptance testing and recurring service review meetings to sustain governance. Operational governance included cross skilling of onshore and offshore teams and delivery of stakeholder dashboards to improve transparency and operational reporting, embedding Robotic Process Automation into procurement and IT operations governance.
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Lifetime Healthcare | Non Profit | 7000 | $2.5B | United States | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2021 | n/a |
In 2021, Lifetime Healthcare implemented Pega Robotic Process Automation to advance Robotic Process Automation capabilities across claims processing, membership and billing, care management, and provider reimbursement workflows. The Pega Robotic Process Automation deployment was positioned to automate repeatable adjudication and back office tasks that span multiple payer systems and clinical management processes.
The implementation focused on functional modules typical of enterprise RPA, including orchestration of UI automation, scheduled job automation, exception handling workflows, and integration points for transaction initiation and status reconciliation. Pega Robotic Process Automation was configured to support workflows for claims adjudication, membership enrollment and billing, prior authorization routing, provider reimbursement calculations, and provider credentialing verification, reflecting the operational responsibilities of the IT Business Enablement and Optimization organization.
Integrations were implemented with existing payer and vendor systems that Lifetime Healthcare operates, including claims adjudication on the Facets platform and Edifecs Transaction Manager, membership enrollment via Edifecs ENR, clinical editing through ClaimsXten, medical management via Clinical CareAdvance, provider reimbursement on Networx Pricer, provider credentialing on Visual Cactus, customer interactions on the Customer Interaction Center, workforce processes on Verint, and EDI/Clearinghouse workflows with Edifecs. The implementation also supported subsidiary operations for Lifetime Benefit Solutions and aligned with pharmacy benefit management partnerships where automation touched cross-vendor processes.
Governance and operationalization were led by the vice president responsible for IT Business Enablement and Operational Excellence, with direct oversight from a leadership structure that included three directors, nine managers, and approximately 100 engineers and architects. Day to day governance included production incident resolution, monitoring of scheduled production jobs to meet SLA requirements, vendor release management, and adherence to applicable state and federal regulations including Blue Cross and Blue Shield Association and Federal Employee Program requirements. The RPA rollout was coordinated with Operational Excellence and Population Health Engagement stakeholders to ensure automation aligned with care management and utilization workflows.
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Motor Insurers Bureau | Insurance | 386 | $858M | United Kingdom | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2019 | n/a |
In 2019 Motor Insurers Bureau implemented Pega Robotic Process Automation as part of a broader Pega Platform modernization to build a customer-centric digital ecosystem and an API ecosystem supporting police, claims victims, and the UK insurance industry. The program targeted consolidation of a fragmented application estate that underpinned management of five billion industry records, with a co-focus on customer experience and faster service delivery.
MIB configured Police Helpline as the initial module using agile practices and design thinking, delivering a minimally viable product in three weeks, and then iteratively extended functionality to Helpline and Whiplash solutions on a monthly cadence. The deployment included automation of repetitive workflows, web chat and multi-channel customer handling, and next-best-action capabilities, reflecting typical Robotic Process Automation functional workflows and orchestration within the Pega Platform.
Operational coverage emphasized direct support for police interaction workflows and motor insurance claim support for victims, while consolidating services into a simpler, more scalable IT architecture and an API ecosystem. Pega Robotic Process Automation was positioned as an automation layer within that architecture to accelerate process execution and channel handling without naming additional system integrations.
Governance and rollout used agile squads and design thinking to drive new ways of working, creating a defined role for IT and a cultural shift across the organization. MIB delivered the transformation a year ahead of schedule and under budget, and reported improved customer experience, increased speed of delivery for platform users, and ongoing monthly iterative enhancements to the platform.
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National Australia Bank | Banking and Financial Services | 41880 | $14.5B | Australia | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2017 | n/a |
In 2017 National Australia Bank deployed Pega Robotic Process Automation as an enterprise process automation platform. The implementation used a Pega based workflow automation architecture classified under Robotic Process Automation and was provisioned to host multiple line of business applications across the bank.
The Pega Robotic Process Automation deployment emphasized workflow orchestration, robot scheduling and automation of end to end case workflows consistent with Robotic Process Automation capabilities. Configuration focused on platform level deployment pipelines, release constructs and application onboarding frameworks to support multiple business applications such as NAB Private Direct, Business Lending and KYC.
Integrations were implemented at the application level to bring NAB Private Direct, Business Lending and KYC into the automated workflow fabric, with Operational Readiness Requirements coordinated ahead of production launches. A Product Owner for Enterprise Workflow Automation and Robotics reported to the Program Director and Head of Technology within NAB Enterprise Automation, managing platform squad deliveries and the cadence of new application on boarding.
Governance and rollout followed a release managed model, with the Product Owner acting as Release Manager to coordinate technology and business stakeholders for production readiness and staged launches. Ongoing stewardship of the Pega based platform has continued since March 2018, with the platform used to centralize workflow automation for lending, KYC and other business functions.
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Insurance | 13196 | $19.5B | Australia | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2018 | n/a |
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Insurance | 1500 | $2.5B | United Kingdom | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2022 | n/a |
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Banking and Financial Services | 86746 | $24.5B | Canada | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2020 | n/a |
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Banking and Financial Services | 5000 | $1.5B | Colombia | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2019 | n/a |
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Government | 2500 | $400M | United Kingdom | Pegasystems | Pega Robotic Process Automation | Robotic Process Automation | 2015 | n/a |
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Buyer Intent: Companies Evaluating Pega Robotic Process Automation
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Pega Robotic Process Automation. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Pega Robotic Process Automation for Robotic Process Automation include:
- India.Gov.In, a India based Government organization with 500 Employees
- Magellan Consulting, a France based Professional Services company with 1200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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India.Gov.In | Government | 500 | $50M | India | 2025-07-02 |
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Magellan Consulting | Professional Services | 1200 | $280M | France | 2024-10-08 |
FAQ - APPS RUN THE WORLD Pega Robotic Process Automation Coverage
Pega Robotic Process Automation is a Robotic Process Automation solution from Pegasystems.
Companies worldwide use Pega Robotic Process Automation, from small firms to large enterprises across 21+ industries.
Organizations such as Scotiabank, Canadian Imperial Bank of Commerce (CIBC), QBE Insurance, National Australia Bank and QBE United Kingdom are recorded users of
Pega Robotic Process Automation for Robotic Process Automation.
Companies using Pega Robotic Process Automation are most concentrated in Banking and Financial Services and Insurance, with adoption spanning over 21 industries.
Companies using Pega Robotic Process Automation are most concentrated in Canada, Australia and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Pega Robotic Process Automation across Americas, EMEA, and APAC.
Companies using Pega Robotic Process Automation range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 40%.
Customers of Pega Robotic Process Automation include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Pega Robotic Process Automation customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Robotic Process Automation.