List of ProcessMaker BPM Customers
ProcessMaker
103 W Main Street,
Durham, 27701, NC,
United States
Durham, 27701, NC,
United States
1 919-289-1377
Professional Services
250
$27M
Since 2010, our global team of researchers has been studying ProcessMaker BPM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ProcessMaker BPM for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ProcessMaker BPM for Process Mining include: Lenovo, a Hong Kong based Manufacturing organisation with 72000 employees and revenues of $69.08 billion, MAIF, a France based Insurance organisation with 7481 employees and revenues of $3.96 billion, Access Bank, a Nigeria based Banking and Financial Services organisation with 14000 employees and revenues of $3.33 billion, Guaranty Trust Bank PLC, a Nigeria based Banking and Financial Services organisation with 5192 employees and revenues of $964.0 million, Co-operative Bank of Kenya, a Kenya based Banking and Financial Services organisation with 4628 employees and revenues of $486.0 million and many others.
Contact us if you need a completed and verified list of companies using ProcessMaker BPM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ProcessMaker BPM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Access Bank | Banking and Financial Services | 14000 | $3.3B | Nigeria | ProcessMaker | ProcessMaker BPM | Process Mining | 2018 | n/a |
In 2018 Access Bank implemented ProcessMaker BPM to standardize and streamline branch and departmental workflows as part of a broader Process Mining initiative. The bank had selected ProcessMaker in August 2017 and kicked off the project in November 2017, establishing a timeline that moved from vendor selection to enterprise rollout across its banking operations.
The deployment focused on ProcessMaker BPM core capabilities for banking workflow automation, leveraging low code configuration to automate multiple process categories. Business users, C-suite stakeholders, and IT collaborated on form driven workflows, process orchestration, and rule based automation to reduce handoffs and centralize approvals. The platform was applied to operational, legal, customer service, and compliance processes to create a consistent execution layer across functions.
Integrations emphasized connecting front office and back office workflows to a single automation platform, enabling cross departmental process continuity and visibility. ProcessMaker BPM served as the unified workflow engine across branches and internal departments rather than a point solution, supporting scaled operations as the bank expanded its footprint.
Governance and rollout were organized to enable business led process configuration with IT oversight, promoting faster iteration through minimal coding and shared platform ownership. The platform continued to scale as Access Bank pursued international expansion and later merged with Diamond Bank, creating a combined institution with 29 million customers according to Reuters, while ProcessMaker BPM remained the bank level workflow automation platform.
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Banco Económico | Banking and Financial Services | 1500 | $95M | Angola | ProcessMaker | ProcessMaker BPM | Process Mining | 2011 | n/a |
In 2011, Banco Económico implemented ProcessMaker BPM as a Process Mining solution to automate and instrument its end to end credit and loan workflows. Banco Económico retained ProcessMaker professional services to model the bank’s credit process and to execute a jointly authored Statement of Work covering application intake through disbursement, ensuring the project timeline and scope were defined by bank stakeholders and ProcessMaker consultants.
The ProcessMaker BPM deployment delivered modeled flows for application, review and approval, registration, and disbursement, and included electronic forms for credit applications designed to match the bank’s existing paper forms to preserve regulatory compliance. ProcessMaker BPM was configured to generate role based tasks, automated routing for approvals, and the report and alert capabilities used during startup to surface status and exception conditions to operational users.
Integration work included a secure web services connection between ProcessMaker and the bank’s back end system, referred to in project documentation as the SFI and also described as the bank’s Integrated Financial System IFS, using the ProcessMaker Web Services API. This integration enabled two way exchange of customer and transaction data so information obtained and generated in ProcessMaker BPM is recorded in the IFS, and data from the IFS is dynamically consumed within the automated credit workflows, operating transparently to users.
Governance and rollout were structured around the SOW, with a hybrid implementation team composed of ProcessMaker and Banco Económico professionals, and with the bank’s legal team validating contract printing and presentation formats. ProcessMaker also developed numerous operational reports that were critical in the startup phase, and the automated process included automatic alerts for delays or special conditions to support operational oversight.
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Co-operative Bank of Kenya | Banking and Financial Services | 4628 | $486M | Kenya | ProcessMaker | ProcessMaker BPM | Process Mining | 2019 | n/a |
In 2019, Co-operative Bank of Kenya implemented ProcessMaker BPM as a Process Mining deployment to centralize and automate workflow across its operations. The initiative targeted improved security, maintained compliance, and enhanced customer experience by introducing a robust workflow system bankwide.
ProcessMaker BPM was configured to support complete lending lifecycle workflows and asset finance processing, and to standardize branch-level procedures. The implementation delivered workflow automation capabilities typical of BPM platforms, including configurable process models, task orchestration, and user-facing forms that non-technical staff could operate while developers retained access to advanced extensibility features. The bank used ProcessMaker BPM to streamline approval routing, document handoffs, and exception handling across lending and asset finance functions.
The deployment connected multiple disparate systems, enabling information to be safely transferred to the new platform and improving integration across departmental applications. This connection of systems increased operational cohesion and, as stated by the bank, raised the legacy software’s value through greater efficiency and interoperability.
Operational governance emphasized a centralized platform for branch and departmental workflows, with adoption across branches and business units responsible for lending, asset finance, and customer service. ProcessMaker BPM was positioned to be usable by non-technical personnel while providing developer-grade capabilities for customization, supporting process standardization, security controls, and compliance monitoring as explicit outcomes of the implementation.
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Decsis | Professional Services | 150 | $15M | Portugal | ProcessMaker | ProcessMaker BPM | Process Mining | 2010 | n/a |
In 2010, Decsis implemented ProcessMaker BPM as a Process Mining application, deploying a web-based open source business process management suite integrated by 4+ Business Solutions. The implementation focused on eliminating paper-based processes and providing a centralized platform to manage and automate key business workflows across proposal, procurement, project tracking, shipment, and returns processes.
ProcessMaker BPM at Decsis was configured to support rapid form and document creation, role-based assignments, rules-driven routing, and visual process mapping. The deployment included pre-certified business process templates that allowed Decsis to instrument end-to-end workflows, track projects from development to shipment, compile information for proposal creation, analyze reasons for customer approval, and generate and e-mail purchase orders.
The solution was linked to the Decsis document management system KnowledgeTree to store process templates in a central repository and maintain versioned process artifacts. This integration established a single source of truth for process documentation and enabled report and graph generation at any stage of a workflow for operational analysis.
Governance was enforced through role assignment and rules configuration within ProcessMaker BPM, creating structured workflow ownership and template control. As a result of the implementation, Decsis removed paper-based bottlenecks, gained the capacity to implement certified processes, and established automated touchpoints for procurement and shipment tracking, with reporting capabilities embedded for ongoing process monitoring.
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Guaranty Trust Bank PLC | Banking and Financial Services | 5192 | $964M | Nigeria | ProcessMaker | ProcessMaker BPM | Process Mining | 2018 | n/a |
In 2018, Guaranty Trust Bank PLC implemented ProcessMaker BPM as a Process Mining solution to consolidate branch operations and standardize process automation. The bank required a robust platform capable of streamlining all of its branches and processes on one platform, given the scale of complexity, customization, and power needed by its operational workflows.
ProcessMaker BPM was configured to deliver low-code workflow orchestration, form-driven process design, automated task routing, approval flows, and case management consistent with Process Mining and BPM capabilities. The platform’s intuitive, simple-to-use interface enabled nontechnical personnel to author and operate processes, allowing business units to own and evolve workflows without heavy engineering involvement.
Operational coverage extended across the bank’s branches and business units, with adoption across all units not involved in central processing or foreign transfers. This produced a centralized process automation layer for retail and corporate operations outside those excluded functions, creating a unified approach to process execution and control.
Governance and rollout emphasized standardized process models, role-based access controls, and business-unit ownership of configuration and change, enabling controlled customization and ongoing process stewardship. ProcessMaker BPM serves as the primary platform for the bank’s operational process automation needs, supporting broad adoption among nontechnical business users.
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Manufacturing | 72000 | $69.1B | Hong Kong | ProcessMaker | ProcessMaker BPM | Process Mining | 2015 | n/a |
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Insurance | 7481 | $4.0B | France | ProcessMaker | ProcessMaker BPM | Process Mining | 2016 | n/a |
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Insurance | 160 | $20M | United States | ProcessMaker | ProcessMaker BPM | Process Mining | 2019 | n/a |
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Professional Services | 1534 | $463M | United States | ProcessMaker | ProcessMaker BPM | Process Mining | 2013 | n/a |
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Professional Services | 30 | $2M | Poland | ProcessMaker | ProcessMaker BPM | Process Mining | 2016 | n/a |
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Buyer Intent: Companies Evaluating ProcessMaker BPM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ProcessMaker BPM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ProcessMaker BPM for Process Mining include:
- Sotoon Iran, a Iran based Professional Services organization with 136 Employees
- Vplab Nutrition, a Latvia based Retail company with 100 Employees
- Capital One, a United States based Banking and Financial Services organization with 76300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Sotoon Iran | Professional Services | 136 | $20M | Iran | 2025-10-23 |
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Vplab Nutrition | Retail | 100 | $10M | Latvia | 2025-08-24 |
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Capital One | Banking and Financial Services | 76300 | $39.1B | United States | 2025-06-09 |
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Government | 500 | $100M | France | 2025-05-31 |
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Education | 1500 | $350M | Colombia | 2025-04-07 |
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Transportation | 50 | $5M | Nigeria | 2025-03-18 |
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Banking and Financial Services | 60000 | $98.9B | South Africa | 2025-02-14 |
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Leisure and Hospitality | 300 | $30M | United States | 2024-11-20 |
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Banking and Financial Services | 4628 | $486M | Kenya | 2024-11-06 |
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Insurance | 370 | $50M | United States | 2024-09-20 |
FAQ - APPS RUN THE WORLD ProcessMaker BPM Coverage
ProcessMaker BPM is a Process Mining solution from ProcessMaker.
Companies worldwide use ProcessMaker BPM, from small firms to large enterprises across 21+ industries.
Organizations such as Lenovo, MAIF, Access Bank, Guaranty Trust Bank PLC and Co-operative Bank of Kenya are recorded users of
ProcessMaker BPM for Process Mining.
Companies using ProcessMaker BPM are most concentrated in Manufacturing, Insurance and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ProcessMaker BPM are most concentrated in Hong Kong, France and Nigeria, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ProcessMaker BPM across Americas, EMEA, and APAC.
Companies using ProcessMaker BPM range from small businesses with 0-100 employees - 7.69%, to mid-sized firms with 101-1,000 employees - 23.08%, large organizations with 1,001-10,000 employees - 46.15%, and global enterprises with 10,000+ employees - 23.08%.
Customers of ProcessMaker BPM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ProcessMaker BPM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Process Mining.