List of Salesforce Service Cloud Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Service Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Service Cloud for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Service Cloud for Customer Support include: Walmart, a United States based Retail organisation with 2100000 employees and revenues of $681.00 billion, Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, Google, a United States based Communications organisation with 190820 employees and revenues of $402.84 billion, UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, United Healthcare, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Service Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Salesforce Service Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3i Infotech | Professional Services | 6000 | $78M | India | Salesforce | Salesforce Service Cloud | Customer Support | 2017 | n/a |
In 2017, 3i Infotech implemented Salesforce Service Cloud for Customer Support. The Salesforce Service Cloud deployment was provisioned as a cloud native, multi tenant CRM to centralize case intake and support workflows for the company customer support function. The engagement focused on adapting standard Customer Support capabilities to professional services requirements and establishing the application as the system of record for service interactions.
Functional modules configured included case management, service console, knowledge management, workflow automation for case routing and escalation, and entitlement tracking aligned to service level processes. Configuration emphasized declarative automation, assignment rules, queues, macros and templated responses, with custom Apex and Lightning development performed by in house developers when business logic required code level extensions.
Operational architecture registered agent facing service console instances and a centralized Salesforce org, with role based access controls for support agents, supervisors and service administrators. Administration and ongoing configuration were handled by internal Salesforce administrators and developers who documented configuration items and ownership across the support organization.
Governance instituted a release cadence for configuration changes, change control led by the admin team, and scripted training and runbook updates to align support workflows to the Salesforce Service Cloud implementation. This narrative documents 3i Infotech Salesforce Service Cloud Customer Support implementation scope, modules, architecture and governance without asserting external integrations or quantified outcomes.
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3M | Manufacturing | 61500 | $24.6B | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2019 | n/a |
In 2019, 3M implemented Salesforce Service Cloud for Customer Support within the MTO PCQ team to support the BCom site used by 3M vendors and customers on a global basis. The engagement focused on operationalizing customer and vendor-facing workflows in Salesforce Service Cloud and aligning support processes with cross-functional commerce and pricing data sources. The implementation was executed in an Agile delivery model with two-week sprints and active involvement from scrum masters and a product owner.
Configuration work in Salesforce Service Cloud centered on service case handling, pricing and quantity update workflows, and document drafting for annual price changes. Teams performed price adjustments and created draft price change documents directly in Salesforce Service Cloud, and the project incorporated automated and manual validation steps for customer records and pricing. Test coverage included feature base testing, PIT testing, and regression testing, with test sets and test cases created and executed in ALMQC.
Integrations and data orchestration were explicit parts of the implementation, Salesforce Service Cloud was paired with IPFR to push and verify customer data into OpenText Content Server and to retrieve files for validation in Excel. SAP was used to cross-check customer pricing against BCom and OpenText records, and BCom served as the commerce front end for vendor and customer interactions. Operational tooling included Jira for backlog and user story management, SharePoint and Office 365 for collaboration, and ALMQC for test management.
Governance and delivery practices emphasized Agile rituals and traceability, daily stand-ups, sprint retrospectives, story grooming and assigning story points in Jira, and regular reviews with business users. The team produced stakeholder presentations and maintained meeting minutes to support rollout and handoffs, and testers worked closely with the development team to validate Jira user stories before release. Salesforce Service Cloud, integrated with OpenText Content Server, IPFR, SAP and BCom, supported a structured approach to customer support, pricing maintenance, and vendor data workflows across the organization.
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3M Australia | Manufacturing | 660 | $200M | Australia | Salesforce | Salesforce Service Cloud | Customer Support | 2019 | n/a |
In 2019, 3M Australia implemented Salesforce Service Cloud as its Customer Support platform. The deployment leveraged the companys single Salesforce instance that spans 83 countries and 13 languages, consolidating account, contact, opportunity, and case data to provide a consistent service backbone across sales and service functions.
Service Cloud configuration prioritized case management, service queue orchestration, multi language support, telephony intake via an 800 number, and email channel handling. The project team modeled an existing service setup for other divisions so the new fraud hotline could be provisioned and routed within 48 hours, and routing rules were adjusted to redeploy inside sales reps into service queues to handle surge inbound volume.
Operational integrations remained within the unified Salesforce ecosystem, enabling shared objects and cross functional visibility between service and sales users. Salesforce Anywhere was piloted and its custom templates were used with Sales Cloud to standardize distributor workflows and external partner collaboration, while knowledge and account context flowed between Sales Cloud and Service Cloud under the single instance architecture.
Governance and process changes included redeploying inside sellers to service roles, virtualizing training materials for remote readiness, and adding a COVID 19 flag without code to identify impacted opportunities and to capture potential lost business for negative forecasting. Reported outcomes tied to the Service Cloud implementation include the fraud hotline operating within 48 hours and the ability to extract a clean, globally compliant contact list for urgent communications, delivering a unified, case driven Customer Support workflow that supported remote selling and distributor coordination.
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3M Japan | Manufacturing | 1500 | $250M | Japan | Salesforce | Salesforce Service Cloud | Customer Support | 2019 | n/a |
In 2019, 3M Japan implemented Salesforce Service Cloud as its Customer Support application, aligning its Japan service operations with a single global Salesforce instance deployed in 83 countries and 13 languages. The implementation positioned Salesforce Service Cloud to serve multilingual inbound channels and centralized case routing for the organization, enabling rapid operational responses during the COVID-19 period.
Salesforce Service Cloud was configured for core case management and service queue workflows, supporting an 800 telephone line, multilingual email support, and dedicated service queues. The configuration reused standard CRM entities such as account, contact, opportunity, and case management, and enabled redeployment of inside sales staff to manage high-volume inbound service traffic alongside traditional field sales activities.
The Service Cloud deployment was integrated operationally with Sales Cloud and Salesforce Anywhere SFA, using custom templates integrated with Sales Cloud to organize key accounts and share knowledge. Teams used a COVID-19 flag field in Sales Cloud to tag impacted opportunities, creating a unified view of pipeline and cases across service and sales, while training materials were moved online to support remote sellers and distributor collaboration without needing IT changes.
Governance focused on standardized processes for distributor interactions and rapid incident response, leveraging Service Cloud case configuration and SFA templates to enforce consistent workflows. Explicit outcomes reported by the project team include a fraud reporting hotline operational within 48 hours and the ability to produce a clean, globally compliant contact list for time sensitive communications, demonstrating the Service Cloud deployment supported faster cross-functional coordination and knowledge reuse.
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3M Korea High Technology | Manufacturing | 1700 | $1.3B | South Korea | Salesforce | Salesforce Service Cloud | Customer Support | 2019 | n/a |
In 2019 3M Korea High Technology implemented Salesforce Service Cloud to support its Customer Support operations. The deployment aligned with 3M’s global single Salesforce instance, enabling the Korea subsidiary to leverage Customer 360 for centralized customer and analytics data within the broader multinational environment.
The implementation focused on standard Customer Support capabilities, including case management, service queues, multilingual support, and omnichannel intake via an 800 number and email. The team replicated an existing Service Cloud service setup to stand up a fraud hotline and reporting site, and configured contact deduplication and validated contact lists to support rapid, compliant mass communications.
Integrations extended across the Salesforce platform, with Service Cloud connected conceptually to Sales Cloud, Salesforce Anywhere SFA workflows, and Tableau CRM for analytics consolidation. Operational coverage included inside sales rep redeployment to handle inbound service volume, standardized account and distributor templates in SFA, and knowledge sharing across field and inside teams to maintain continuity while personnel worked remotely.
Governance and process changes emphasized no-code configuration and rapid runbooks for crisis response, enabling the fraud hotline to be operational within 48 hours and a clean, globally compliant contact list to be produced for executive communications. The configuration supported pipeline transparency by enabling tagging and tracking of COVID-19 impacted opportunities, and centralized analytics provided an intelligent pipeline view to guide sales and supply chain focus.
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Retail | 500 | $90M | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2017 | n/a |
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Automotive | 1200 | $450M | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2016 | Direct from vendor |
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Healthcare | 114000 | $42.0B | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2018 | n/a |
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Life Sciences | 55000 | $56.3B | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2016 | n/a |
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Professional Services | 1200 | $300M | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2017 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Service Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Service Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Service Cloud for Customer Support include:
- Humber College, a Canada based Education organization with 3400 Employees
- 7Th Avenue Sky Partnership Canada, a Canada based Construction and Real Estate company with 10 Employees
- SOLIZE India, a India based Manufacturing organization with 250 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce Service Cloud Coverage
Salesforce Service Cloud is a Customer Support solution from Salesforce.
Companies worldwide use Salesforce Service Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as Walmart, Amazon, Google, UnitedHealth Group and United Healthcare are recorded users of
Salesforce Service Cloud for Customer Support.
Companies using Salesforce Service Cloud are most concentrated in Retail, Communications and Insurance, with adoption spanning over 21 industries.
Companies using Salesforce Service Cloud are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Service Cloud across Americas, EMEA, and APAC.
Companies using Salesforce Service Cloud range from small businesses with 0-100 employees - 1.8%, to mid-sized firms with 101-1,000 employees - 21.34%, large organizations with 1,001-10,000 employees - 37.37%, and global enterprises with 10,000+ employees - 39.49%.
Customers of Salesforce Service Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Service Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.