List of SAP Order Management Customers
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Since 2010, our global team of researchers has been studying SAP Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Order Management for Order Management include: Johnson & Johnson, a United States based Life Sciences organisation with 138100 employees and revenues of $88.82 billion, Mars, a United States based Consumer Packaged Goods organisation with 135000 employees and revenues of $47.00 billion, Philips Morris International, a United States based Consumer Packaged Goods organisation with 83100 employees and revenues of $37.90 billion, Micron Technology, a United States based Manufacturing organisation with 53000 employees and revenues of $37.38 billion, Honeywell, a United States based Manufacturing organisation with 95000 employees and revenues of $36.66 billion and many others.
Contact us if you need a completed and verified list of companies using SAP Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atlas Copco USA | Manufacturing | 8182 | $3.7B | United States | SAP | SAP Order Management | Order Management | 2016 | n/a |
Atlas Copco USA implemented SAP Order Management in 2016 to centralize Order Management for field service, parts fulfillment, and rental unit inspections. The deployment was oriented toward service operations and parts logistics, with SAP Order Management serving as the primary system for order entry, service order lifecycle tracking, parts expediting, and rental inspection setup.
Configuration focused on service order management workflows that support receiving incoming service calls, securing purchase orders for service work, and ordering, tracking, following up, and expediting parts through SAP Order Management. Work in progress visibility was instrumented via Power BI reporting fed from SAP operational data, enabling operational dashboards and queue management for service coordinators and managers.
Operational scope included service coordinators, service technicians, service managers, and customer touchpoints across the Mexico territory and Houston based operations, with staff responsibilities documented to manage orders, expedite parts, and set up inspections. Governance and process changes emphasized an information liaison model between service managers, technicians, and customers, and the configuration supported demonstrated outcomes, including a reported 4 percent increase in technician utilization and continued emphasis on exceptional customer service.
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Ballance Agri-Nutrients | Manufacturing | 792 | $561M | New Zealand | SAP | SAP Order Management | Order Management | 2020 | n/a |
In 2020 Ballance Agri-Nutrients implemented SAP Order Management as its Order Management application. The implementation is referenced in recruiting materials for the Mount Maunganui contact centre, indicating operational adoption within the Bay of Plenty Tauranga call centre and customer service teams that handle inbound calls, emails, orders and queries.
SAP Order Management was configured to support contact centre order capture and telephone sales workflows, emphasizing order entry accuracy, validation and exception handling consistent with Order Management functional patterns. The application is used by Customer Service Representatives for ownership of calls, emails and orders, and job requirements explicitly call for experience in the SAP ordering system, which confirms practical use of the SAP Order Management application in day to day order processing.
Operational coverage centers on the customer service and call centre functions at Mount Maunganui, supporting outbound calling and telephone sales activity alongside inbound customer support. The deployment aligns the application with standard order capture, status tracking and order lifecycle management workflows that drive contact centre order throughput and query resolution.
Governance and process design focused on role level ownership and high attention to detail for order handling, reflecting contact centre requirements for resilience under pressure and team based delivery. Training and hiring criteria reference SAP ordering system experience, indicating that operational rollout included people, process and system alignment for Customer Service and sales facing order operations.
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Bega Group | Consumer Packaged Goods | 4000 | $2.3B | Australia | SAP | SAP Order Management | Order Management | 2023 | n/a |
In 2023, Bega Group implemented SAP Order Management to align Order-to-Cash processes across Bega Foods Domestic and Dairy & Drinks, consolidating customer-facing order capture and billing into a single SAP-centric stack. The implementation targeted Order Management as the core application category, centralizing customer ordering, pricing and trade spend controls to enable single customer invoicing and customer supply chain optimisation.
The SAP Order Management deployment included configuration of order capture and orchestration, pricing and promotions configuration, trade spend management workflows, credit management controls and outbound logistics orchestration. These functional modules were configured to support end-to-end order processing, from customer order entry through billing, reflecting standard Order Management workflows used by consumer packaged goods companies.
The program migrated customer records and ordering processes from Infor M3 into the SAP environment, and ran in parallel with a program to migrate demand planning from Infor DMP into SAP Integrated Business Planning IBP, creating a single demand planning platform for Bega Group. Integrations therefore included inbound customer master and order data feeds from the former M3 footprint, and alignment with SAP IBP demand signals where the consolidation effort required cross-application demand and supply visibility.
Governance was executed as a phased program under program leadership, with explicit scope to consolidate customer ordering, pricing, trade spend, credit management and outbound logistics into SAP. The effort emphasized process harmonization across Sales, Finance and Supply Chain functions, and positioned SAP Order Management as the central Order Management system for Bega Group to support ongoing customer invoicing and supply chain optimisation.
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Distribution | 500 | $262M | United Kingdom | SAP | SAP Order Management | Order Management | 2018 | n/a |
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Manufacturing | 1000 | $95M | Philippines | SAP | SAP Order Management | Order Management | 2020 | n/a |
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Retail | 110 | $10M | Philippines | SAP | SAP Order Management | Order Management | 2017 | n/a |
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Government | 14757 | $3.5B | United Kingdom | SAP | SAP Order Management | Order Management | 2006 | n/a |
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Professional Services | 500 | $100M | India | SAP | SAP Order Management | Order Management | 2019 | n/a |
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Oil, Gas and Chemicals | 17542 | $16.5B | Germany | SAP | SAP Order Management | Order Management | 2016 | n/a |
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Manufacturing | 250 | $120M | France | SAP | SAP Order Management | Order Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating SAP Order Management
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