List of Sprinklr Community Customers
Sprinklr
441 9th Avenue 12th floor,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 917-933-7800
Professional Services
3589
$839M
Since 2010, our global team of researchers has been studying Sprinklr Community customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sprinklr Community for Community Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sprinklr Community for Community Management include: Procter & Gamble, a United States based Consumer Packaged Goods organisation with 108000 employees and revenues of $84.04 billion, Philips Morris International, a United States based Consumer Packaged Goods organisation with 83100 employees and revenues of $37.90 billion, Booker United Kingdom, a United Kingdom based Distribution organisation with 15000 employees and revenues of $11.53 billion, Amazon United Kingdom, a United Kingdom based Retail organisation with 64733 employees and revenues of $10.00 billion, University of Phoenix, a United States based Education organisation with 11320 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using Sprinklr Community, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sprinklr Community customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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47 Brand | Retail | 500 | $90M | United States | Sprinklr | Sprinklr Community | Community Management | 2019 | n/a |
In 2019, 47 Brand implemented Sprinklr Community to centralize social publishing, moderation, and influencer coordination across its owned channels. The deployment used Sprinklr Community within the Community Management category to support editorial planning, community engagement, and content optimization for marketing and brand teams.
Configuration focused on core Community Management capabilities, including multi-channel publishing, moderation workflows, real-time engagement, editorial calendar management, tagging and content optimization, and social analytics. Sprinklr Community was used to operationalize influencer workflows and cohort-based content programs, aligning content creation, copywriting, and campaign execution with the Social Media & Creative Content Lead EMEA role and its responsibilities for storytelling and activation.
Operational coverage included cross-functional collaboration with Brand Marketing, CRM, paid social/digital teams and external agencies, with explicit coordination to increase CRM membership and campaign amplification. Cohley influencer processes and influencer contracting, identification and content deployment were embedded into community operations and governed alongside Sprinklr Community publishing practices, while social listening and performance review practices referenced Sprinklr alongside third-party tools such as Talkwalker and Trackr.
Governance established editorial standards, moderation guidelines, and a feedback loop relaying community insights to relevant stakeholders, with defined responsibilities for publishing, moderation, and responsive engagement. Influencer governance included negotiation and terms management processes, and the platform was positioned to support ongoing content curation, campaign maximization, and measurement practices led by social and paid teams.
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Amazon United Kingdom | Retail | 64733 | $10.0B | United Kingdom | Sprinklr | Sprinklr Community | Community Management | 2015 | n/a |
In 2015 Amazon United Kingdom implemented Sprinklr Community for Community Management to support its UK social customer service organization. The deployment targeted the Amazon CS Ireland site on Kinsale Road and a multi-level UK Social CS team that comprised 28 Social CSAs, providing a centralized platform for social engagement, moderation, and case routing for UK Retail and UK Business stakeholders.
Sprinklr Community was configured to host moderated community workflows, automated response routing, and reporting dashboards. Functional capabilities implemented included workflow orchestration for social customer inquiries, dashboarding and analytics to identify patterns and Voice of Customer signals, and content moderation controls used during major events and launches such as Prime Day and Black Friday. The implementation included a bespoke internal scheduling tool to prevent holiday overbooking, and the team developed standard operating procedures and custom dashboards on Sprinklr Community to surface launch and event specific data.
Operational coverage extended beyond the social desk to ad hoc requests from UK Retail Teams and other business stakeholders, with Sprinklr Community serving as the primary third party social tool used by subject matter experts to locate specific data for device and service launches and video game releases. The platform was used day to day for reporting Voice of Customer requests, identifying systematic issues, and supporting cross functional escalation workflows to product and business teams.
Governance was centralized under a single point of contact who held sole ownership of the UK Social CS workflow and acted as the POC when the team manager was absent. Governance activities included writing and maintaining UK Social CS policies, references and blurbs, creating SOPs for colleague use, escalating systemic issues to appropriate stakeholders, and maintaining operational dashboards and workflow rules within Sprinklr Community.
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Be The Match / The National Marrow Donor Program | Non Profit | 1300 | $450M | United States | Sprinklr | Sprinklr Community | Community Management | 2021 | n/a |
In 2021, Be The Match implemented Sprinklr Community for Community Management to consolidate social channel operations and accelerate donor registry acquisition following a period of rapid inbound growth. The nonprofit’s three-person social team faced a 778% increase in inbound messages, handling 32,000 messages in a year and sometimes more than 1,000 messages in a single day, while social channels contributed 14,000 new registry members in that same period.
The deployment centers on Sprinklr Community’s planner and community management workflows, configured to support scheduling, real-time response, and high-velocity engagement. The team implemented automated workflows to triage and resolve inbound messages with two-click responses and message closure, and a customized dashboard that aggregates primary, secondary, and tertiary mentions to surface conversations that relate to donor matching even when Be The Match is not explicitly named.
Operational coverage includes social channel moderation, paid advertising engagement management, and organization-wide social listening. The implementation captures and manages paid advertising comments and engagement from Twitter and Facebook ads, and it produces daily social listening reports that notify stakeholders about trending posts and influencer activity relevant to donor recruitment and patient stories.
Governance and process changes focused on community management workflow standardization and rapid escalation paths to subject matter owners, enabling the small social team to scale response capacity without increasing headcount. Outcomes reported by the team include materially faster response times versus a competitor platform, proactive engagement capability, expanded outreach, and an explicit attribution of 14,000 new registry members from social-driven activity, while the implementation reduced the risk of missed messages that could represent potential life-saving donor opportunities.
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Booker United Kingdom | Distribution | 15000 | $11.5B | United Kingdom | Sprinklr | Sprinklr Community | Community Management | 2018 | n/a |
In 2018, Booker United Kingdom implemented Sprinklr Community to centralize customer and social engagement under a single Community Management platform. The deployment supported day to day social media management across multiple B2B and B2C pages and extended to a customer-facing platform used to order and receive point of sale and equipment, aligning the application with marketing and customer operations functions.
Sprinklr Community was configured to deliver core community management capabilities, including social listening, content publishing and moderation, and campaign level analytical reporting. The implementation was used to run analytical reports for specific platforms and campaigns and to feed content production workflows that included video and image assets created with the Adobe suite.
Operational coverage focused on marketing and customer service workflows, with the Social Media Manager and Website Assistant operating the platform for both brand pages and the customer ordering experience in Wellingborough, Northamptonshire. The system supported cross functional activities between social media teams, website operations, and customer ordering processes.
Governance emphasized structured briefing, planning, and execution of content plans, together with continuous monitoring and platform maintenance. Sprinklr Community in this deployment served Booker United Kingdom as the primary Community Management application for social listening, moderation, and analytics driven content operations.
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Gainsight | Professional Services | 1200 | $263M | United States | Sprinklr | Sprinklr Community | Community Management | 2020 | n/a |
In 2020, Gainsight implemented Sprinklr Community to create a dialogue with Community users and to address the limited management capabilities of its previous tool. Sprinklr Community is a Community Management application that was configured to support Gainsight's Customer Success and Support functions and to centralize community moderation and engagement workflows.
The implementation centered on Community’s intuitive management interface, enabling systematic question tracking, SME routing, and a persistent repository for complex unanswered questions. Gainsight created an easy to use list of subject matter experts stored directly in Gainsight, and configured Sprinklr Community to surface unresolved threads into a searchable database for reference and follow up.
Integrations were explicit and targeted, with Sprinklr Community connected to Zendesk to escalate questions that SMEs could not resolve directly, ensuring handoff into Support workflows. Operational coverage included the Community management team, Customer Success administrators, and Support staff, with community managers and SMEs forming the primary operational roles for moderation, triage, and escalation.
Governance and process changes accompanied the technical configuration, formalizing SME routing rules, escalation criteria into Support via Zendesk, and a champions program to drive peer-to-peer resolution. Gainsight ran a two month engagement initiative with community champions that culminated at its Pulse conference, embedding incentives into the community management playbook to sustain participation.
The implementation of Sprinklr Community produced explicit outcomes reported by Gainsight, including a reduction in internal employee response time from 100 hours to 48 hours for topics created in the last 30 days, a three fold increase in the number of community champions, and an increase in engagement to 20 percent among Community users. Sprinklr Community supported measurable improvements in response workflows, escalation paths into Support, and sustained community engagement.
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Consumer Packaged Goods | 83100 | $37.9B | United States | Sprinklr | Sprinklr Community | Community Management | 2018 | n/a |
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Consumer Packaged Goods | 108000 | $84.0B | United States | Sprinklr | Sprinklr Community | Community Management | 2014 | n/a |
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Manufacturing | 1500 | $900M | United States | Sprinklr | Sprinklr Community | Community Management | 2020 | n/a |
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Professional Services | 500 | $53M | United Kingdom | Sprinklr | Sprinklr Community | Community Management | 2014 | n/a |
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Education | 11320 | $3.0B | United States | Sprinklr | Sprinklr Community | Community Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Sprinklr Community
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sprinklr Community. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sprinklr Community for Community Management include:
- Fidelity, a United States based Banking and Financial Services organization with 78000 Employees
- Eneco, a Netherlands based Utilities company with 3119 Employees
- Nivid Technologies, a India based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Fidelity | Banking and Financial Services | 78000 | $18.2B | United States | 2025-10-08 |
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Eneco | Utilities | 3119 | $14.2B | Netherlands | 2025-05-22 |
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Nivid Technologies | Professional Services | 10 | $1M | India | 2025-02-05 |
FAQ - APPS RUN THE WORLD Sprinklr Community Coverage
Sprinklr Community is a Community Management solution from Sprinklr.
Companies worldwide use Sprinklr Community, from small firms to large enterprises across 21+ industries.
Organizations such as Procter & Gamble, Philips Morris International, Booker United Kingdom, Amazon United Kingdom and University of Phoenix are recorded users of
Sprinklr Community for Community Management.
Companies using Sprinklr Community are most concentrated in Consumer Packaged Goods, Distribution and Retail, with adoption spanning over 21 industries.
Companies using Sprinklr Community are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sprinklr Community across Americas, EMEA, and APAC.
Companies using Sprinklr Community range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 30%, and global enterprises with 10,000+ employees - 50%.
Customers of Sprinklr Community include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sprinklr Community customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Community Management.