List of Teleperformance Call Center Service Customers
Teleperformance
21/25 rue Balzac,
Paris, 75008,
France
Paris, 75008,
France
33 1 53 83 59 00
Professional Services
420000
$7.5B
Since 2010, our global team of researchers has been studying Teleperformance Call Center Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teleperformance Call Center Service for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teleperformance Call Center Service for Professional Services include: Albert Heijn, a Netherlands based Retail organisation with 125000 employees and revenues of $54.61 billion, Frasers Group, a United Kingdom based Retail organisation with 32000 employees and revenues of $7.42 billion, RSA Insurance Group, a United Kingdom based Insurance organisation with 13500 employees and revenues of $4.11 billion, Volkswagen Financial Services UK, a United Kingdom based Insurance organisation with 1159 employees and revenues of $3.66 billion, Royal Schiphol Group Netherlands, a Netherlands based Transportation organisation with 2000 employees and revenues of $2.45 billion and many others.
Contact us if you need a completed and verified list of companies using Teleperformance Call Center Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Teleperformance Call Center Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1st Central Insurance | Insurance | 1200 | $590M | United Kingdom | Teleperformance | Teleperformance Call Center Service | Professional Services | 2016 | n/a |
In 2016, 1st Central Insurance engaged Teleperformance to provision the Teleperformance Call Center Service as a Professional Services engagement supporting its car insurance customer contact operations. The arrangement established an outsourced customer service program handling policy inquiries and policy changes, with Teleperformance operating agent teams on the First Central car insurance campaign.
The Teleperformance Call Center Service implementation included core contact center capabilities of inbound customer service, webchat handling, sales and renewals activities, and scripted compliance controls. Staffing and performance governance emphasized meeting sales, quality, and call handling targets, which drove agent role progression from phone to webchat and into sales and renewals responsibilities.
Operationally the deployment combined on-site delivery in Glasgow with a remote work model used during Covid, enabling continuity of customer service and agent scheduling flexibility. The service covered customer support and policy administration functions, and was organized around contact channel orchestration and agent performance monitoring rather than discrete IT system integrations.
Governance centered on quality monitoring, compliance adherence, and training to maintain regulatory and financial safeguards when handling customer finance and policy changes. Teleperformance as vendor retained operational responsibility for the contact center workforce and day to day service delivery, and documented outcomes in personnel progression and sustained service continuity through remote working periods.
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Albert Heijn | Retail | 125000 | $54.6B | Netherlands | Teleperformance | Teleperformance Call Center Service | Professional Services | 2018 | n/a |
In 2018, Albert Heijn engaged Teleperformance to provide the Teleperformance Call Center Service under the Professional Services category. The engagement established a Teleperformance managed contact center operation to support Albert Heijn Business to Business sales activities and adjacent payments collaboration.
Teleperformance Call Center Service was configured with standard call center capabilities typical of Professional Services deployments, including inbound and outbound voice handling, agent scripting and campaign routing, workforce management for shift planning, and supervisor coaching and quality monitoring. Functional emphasis in the configuration centered on coaching and development workflows for sales teams, with supervisor tools for scheduled coaching sessions, call recording review and performance visibility.
Operational coverage is described through a supervisor led structure, where a Teleperformance Supervisor based in Amsterdam manages two sales teams, the Albert Heijn Business to Business team of six agents and the Mollie payments team of about thirty agents. The Mollie payments team also provided temporary support on the GGD vaccination telephone line, illustrating cross functional redeployment and campaign support capabilities within the Teleperformance Call Center Service, and affecting B2B sales, payments operations and temporary public health response staffing.
Governance and team management practices emphasize the team leader role for coaching, development and team spirit, implemented through structured coaching sessions, regular team briefings and knowledge sharing across both Albert Heijn Business to Business and Mollie payments teams. Teleperformance Call Center Service centralized supervision and quality assurance practices to maintain consistent sales coaching, campaign execution and operational oversight across the scoped teams.
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Frasers Group | Retail | 32000 | $7.4B | United Kingdom | Teleperformance | Teleperformance Call Center Service | Professional Services | 2014 | n/a |
In 2014 Frasers Group engaged Teleperformance Call Center Service in the Professional Services category to manage multichannel customer contact. Teleperformance Call Center Service supported telephony, email, web chat and social channels and operated alongside Frasers Group in-house customer service teams to deliver coordinated customer journeys.
The implementation covered an outsourced delivery of approximately 150 FTE with delivery split between the UK and South Africa, while Frasers Group retained day to day management and a direct in-house team led by five Team Leaders across multiple locations. Functional capabilities implemented included telephony routing, digital channel handling for web chat and social, quality monitoring, training and voice of customer activities, with training material and L and D coordination to reinforce tone of voice and a resolution driven approach.
Operational coverage extended to supporting retail stores through insight, action plans and cross channel process improvements, and the engagement positioned Teleperformance as the operational partner for customer dispute contact points, including The Furniture Ombudsman and The Dispute Resolution Ombudsman. The configuration emphasized split responsibilities between in-house operations and the Teleperformance Call Center Service, maintaining single point VOC contact for Customer Services to drive channel consistency.
Governance focused on day to day operational ownership, performance standards, quality assurance and escalation workflows, with processes developed to protect the customer experience across touch points. Training needs identification and continuous improvement routines were embedded into operational governance and applied across both in-house teams and Teleperformance agents, enabling coordinated rollout of process changes and customer experience controls.
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Hinduja Global Solutions UK | Professional Services | 3000 | $106M | United Kingdom | Teleperformance | Teleperformance Call Center Service | Professional Services | 2022 | n/a |
In 2022 Hinduja Global Solutions UK onboarded the Teleperformance Call Center Service via a TUPE transfer in April 2022, embedding Teleperformance Call Center Service as the operational contact center layer for the 119 vaccine helpline. The deployment is situated in the Professional Services category and centers on front-line customer service advisor delivery for vaccine-related inquiries across the United Kingdom.
The implementation focused on inbound voice operations and advisor desk workflows, with functional capabilities aligned to call routing, scripted query triage for vaccine callers, and workforce scheduling inputs typical of a contact center service. Customer Service Advisors are explicitly noted as handling caller queries on the 119 vaccine line, and the Teleperformance Call Center Service was used to structure those advisor-facing procedures and scripts.
No specific technical system integrations are stated in the source material, the operational signal instead highlights people and process alignment between front-line advisors and planning functions. The narrative documents an advisor currently on secondment into the Resource Planning team, indicating that front-line operations were linked to resource planning and shift management processes rather than an explicit platform-to-platform integration.
Governance and workforce processes reflected employment transfer controls and cross-functional role mobility, as evidenced by the TUPE transfer and the secondment into Resource Planning. These signals show operational governance centered on employee transfer and internal resource coordination within Hinduja Global Solutions UK, with Teleperformance Call Center Service providing the service delivery framework for customer service functions.
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HM Treasury | Government | 1603 | $366M | United Kingdom | Teleperformance | Teleperformance Call Center Service | Professional Services | 2014 | n/a |
In 2014, HM Treasury engaged Teleperformance Call Center Service to provision a staffed inbound contact capability. The Teleperformance Call Center Service was deployed as a Professional Services engagement to handle incoming public inquiries across the United Kingdom about new pension arrangements coming into force.
Implementation centered on agent-facing modules, including inbound call handling, call routing to Customer Service Advisors, a proprietary call-logging application for case capture, and scripted response workflows to ensure consistent messaging. Teleperformance Call Center Service provided agent desktop functionality for logging caller details, recording query outcomes, and initiating escalation cases to subject matter experts where required.
Operational coverage included customers across the UK and on-site agent staffing at the Erskine facility during March 2015 to April 2015, reflecting a staffed advisory scope focused on pensions administration. Business functions impacted included citizen contact operations, pensions communications, and frontline case intake for HM Treasury.
Governance elements aligned to standard contact center practice, including shift scheduling, quality assurance monitoring, and escalation protocols to HM Treasury experts, with a process emphasis on accurate call logging and confidentiality. The Teleperformance Call Center Service implementation centralized telephony intake for pension queries and used proprietary software as the operational system of record for each interaction.
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Leisure and Hospitality | 3500 | $900M | Netherlands | Teleperformance | Teleperformance Call Center Service | Professional Services | 2002 | n/a |
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Utilities | 500 | $89M | Australia | Teleperformance | Teleperformance Call Center Service | Professional Services | 2021 | n/a |
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Retail | 9000 | $1.1B | United States | Teleperformance | Teleperformance Call Center Service | Professional Services | 2010 | n/a |
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Manufacturing | 160 | $16M | Australia | Teleperformance | Teleperformance Call Center Service | Professional Services | 2015 | n/a |
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Transportation | 2000 | $2.4B | Netherlands | Teleperformance | Teleperformance Call Center Service | Professional Services | 2018 | n/a |
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Showing 1 to 10 of 13 entries
Buyer Intent: Companies Evaluating Teleperformance Call Center Service
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Teleperformance Call Center Service. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Teleperformance Call Center Service for Professional Services include:
- Encuentro Modas, a Spain based Retail organization with 1864 Employees
- Penny Crayon, a United Kingdom based Manufacturing company with 310 Employees
- Rothesay Life, a United Kingdom based Insurance organization with 396 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Teleperformance Call Center Service Coverage
Teleperformance Call Center Service is a Professional Services solution from Teleperformance.
Companies worldwide use Teleperformance Call Center Service, from small firms to large enterprises across 21+ industries.
Organizations such as Albert Heijn, Frasers Group, RSA Insurance Group, Volkswagen Financial Services UK and Royal Schiphol Group Netherlands are recorded users of
Teleperformance Call Center Service for Professional Services.
Companies using Teleperformance Call Center Service are most concentrated in Retail, Insurance and Transportation, with adoption spanning over 21 industries.
Companies using Teleperformance Call Center Service are most concentrated in Netherlands and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Teleperformance Call Center Service across Americas, EMEA, and APAC.
Companies using Teleperformance Call Center Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 23.08%, large organizations with 1,001-10,000 employees - 53.85%, and global enterprises with 10,000+ employees - 23.08%.
Customers of Teleperformance Call Center Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Teleperformance Call Center Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Professional Services.