List of Upland Rant and Rave for Salesforce Customers
Austin, 78701-3788, TX,
United States
Since 2010, our global team of researchers has been studying Upland Rant and Rave for Salesforce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Upland Rant and Rave for Salesforce for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Upland Rant and Rave for Salesforce for Customer Engagement include: Dunelm Group, a United Kingdom based Retail organisation with 12000 employees and revenues of $2.25 billion, Scottish Water, a United Kingdom based Utilities organisation with 4750 employees and revenues of $1.93 billion, Pets at Home, a United Kingdom based Retail organisation with 12031 employees and revenues of $1.92 billion, UK Power Networks, a United Kingdom based Utilities organisation with 5960 employees and revenues of $1.83 billion, Stonewater, a United Kingdom based Non Profit organisation with 800 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Upland Rant and Rave for Salesforce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Upland Rant and Rave for Salesforce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Dunelm Group | Retail | 12000 | $2.2B | United Kingdom | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2014 | n/a |
In 2014, Dunelm Group implemented Upland Rant and Rave for Salesforce as a Customer Engagement application to capture and operationalize customer feedback across retail and digital channels. The deployment was configured as a Salesforce-integrated feedback platform, embedding Rant and Rave workflows into the CRM to attach survey responses to customer records, create follow up items or cases, and maintain a consolidated feedback data model within Salesforce.
The implementation emphasized core customer feedback modules, including survey delivery, response capture, closed loop escalation workflows, and operational reporting dashboards. Operational scope included customer service, retail operations, and e-commerce teams in the United Kingdom, with governance established around routing rules, feedback triage processes and scheduled review cycles to route insights into Salesforce queues and CX dashboards.
|
 |
Fortnum & Mason | Retail | 1021 | $265M | United Kingdom | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2017 | n/a |
In 2017 Fortnum & Mason implemented Upland Rant and Rave for Salesforce to centralize customer feedback handling and complaint workflows within Customer Engagement. The deployment targeted the retail customer service organization that operated year round with a core team of 14 advisors and scaled to about 100 advisors during the Christmas peak.
The Upland Rant and Rave for Salesforce implementation established feedback capture and case creation capabilities that fed directly into Salesforce records, enabling structured routing and escalation. Configuration focused on automated routing of customer comments and complaints into operational queues, dashboarding and weekly feedback reporting, and workflow assignments that supported coaching, task allocation, and completion deadlines.
Operational coverage included continuous monitoring of the company’s social media pages and the Rant and Rave platform, processing and logging customer refunds via PayPal and Adyen, and investigating open disputes on PayPal as part of the feedback resolution lifecycle. The implementation supported escalations to directors and the CEO and provided the underlying data used for the Customer Service Department Feedback Report and weekly cross functional trend reviews.
Governance and rollout emphasized agent training and documentation, in person and remote support during peak trading hours, performance monitoring and one to one meetings for constructive feedback, and structured coaching to maintain consistent handling of feedback. The narrative centers on Upland Rant and Rave for Salesforce as the operational hub for Customer Engagement, linking feedback ingestion, case orchestration, and frontline service workflows.
|
 |
National Citizen Service (NCS) | Non Profit | 550 | $45M | United Kingdom | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2015 | n/a |
In 2015, National Citizen Service implemented Upland Rant and Rave for Salesforce as a Customer Engagement solution to centralize participant feedback and operationalize response workflows across its programs in the United Kingdom. The deployment was positioned to capture structured and unstructured feedback from participants and staff, feeding engagement events into the CRM for operational handling.
The Upland Rant and Rave for Salesforce configuration emphasized feedback capture and survey distribution, with CRM-tied case creation and reporting dashboards to surface issues into Salesforce objects and service workflows. Configuration work focused on mapping feedback channels into Salesforce records and enabling real-time routing and escalation consistent with customer engagement use cases.
In parallel, NCS purchased and deployed the RapidMiner data science platform and developed and deployed to production an application that uses machine learning algorithms to detect SMS spam. That data science work was implemented using Cloudera CDH, Hive, Impala, Python and PySpark, and Jupyter Notebooks alongside RapidMiner, and it was led by a data science virtual team within the organization.
Operational governance centered on integrating feedback intake with Salesforce CRM and establishing a data science governance model for the machine learning SMS detection application. Upland Rant and Rave for Salesforce supported Customer Engagement workflows for NCS programs and staff, while the RapidMiner-led analytics capability addressed messaging quality and automated signal detection for communications operations.
|
 |
|
Media | 1044 | $124M | United Kingdom | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2014 | n/a |
|
|
|
|
Retail | 12031 | $1.9B | United Kingdom | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2019 | n/a |
|
|
|
|
Utilities | 4750 | $1.9B | United Kingdom | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2018 | n/a |
|
|
|
|
Non Profit | 800 | $300M | United Kingdom | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2018 | n/a |
|
|
|
|
Non Profit | 600 | $246M | United States | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2008 | n/a |
|
|
|
|
Utilities | 5960 | $1.8B | United Kingdom | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2018 | n/a |
|
|
|
|
Professional Services | 998 | $274M | United States | Upland Software | Upland Rant and Rave for Salesforce | Customer Engagement | 2013 | n/a |
|
Buyer Intent: Companies Evaluating Upland Rant and Rave for Salesforce
- Em-B Solutions, a United Kingdom based Construction and Real Estate organization with 10 Employees
- CT Joinery, a United Kingdom based Manufacturing company with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||