List of Hitachi Ventyx Service Suite Customers
Hitachi Vantara
2535 Augustine Dr,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 800-227-1930
Professional Services
6300
$2.4B
Since 2010, our global team of researchers has been studying Hitachi Ventyx Service Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hitachi Ventyx Service Suite for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hitachi Ventyx Service Suite for Field Service Management include: Enbridge Gas Distribution, a Canada based Utilities organisation with 11100 employees and revenues of $37.04 billion, Schlumberger Software, a United States based Professional Services organisation with 109000 employees and revenues of $35.71 billion, Duke Energy, a United States based Utilities organisation with 26413 employees and revenues of $30.36 billion, Southern Company, a United States based Utilities organisation with 28314 employees and revenues of $26.72 billion, PG&E (Pacific Gas & Electric Company), a United States based Utilities organisation with 28410 employees and revenues of $24.42 billion and many others.
Contact us if you need a completed and verified list of companies using Hitachi Ventyx Service Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hitachi Ventyx Service Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
AC Transit | Transportation | 2349 | $606M | United States | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2015 | n/a |
In 2015, AC Transit implemented Hitachi Ventyx Service Suite under the Field Service Management category, pursuing an out of the box Ellipse 8 deployment with minimal customization as specified in the district request for proposals. The RFP framed the work as a controlled upgrade and implementation effort, with the consultant tasked to deliver configuration and module enablement against the Ellipse 8 baseline.
The implementation explicitly covered Materials Management with 20 designated users, Maintenance Management with 305 designated users, and Facilities Maintenance with 20 designated users. AC Transit also evaluated additional Ventyx modules for concurrent implementation, including Ventyx Mobility Platform and Ventyx Critical Inventory Optimization. The district purchased the Ellipse Labor Costing Module with a proposed implementation in 2015 tied to Ellipse 5.23, and the consultant engagement required inclusion of the Labor Costing module as part of the Ellipse 8 upgrade workflow.
Deployment was structured as a hosted managed service, AC Transit procuring Ventyx Managed Services for complete hosting and operation at the Ventyx Service Center, with hosting costs negotiated separately with Ventyx. Operational coverage emphasized core maintenance, materials, and facilities business functions across the district maintenance organization, with user role counts specified in the implementation scope.
Governance and rollout were defined by the RFP requirement for minimal customization, configuration driven delivery, and consultant led implementation of the specified modules and the Labor Costing integration into the Ellipse 8 upgrade. Documentation and implementation sequencing were expected to align with an out of the box Ellipse 8 configuration approach to preserve upgradeability and managed hosting alignment with Ventyx operational processes.
|
 |
American Water | Utilities | 6500 | $4.2B | United States | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2008 | n/a |
In 2008, American Water implemented Hitachi Ventyx Service Suite for Field Service Management. The deployment was positioned to centralize scheduling and dispatch, standardize mobile work management, and orchestrate the work order lifecycle across operations and customer service functions.
The Hitachi Ventyx Service Suite configuration emphasized core Field Service Management capabilities including advanced scheduling and dispatch, mobile workforce management, asset and work order management, and decision support workflows. Configuration work focused on automated work allocation rules, service prioritization, technician mobile data capture, and real time status reporting to support operational control centers and field crews.
American Water’s field mobility footprint predates the 2008 implementation, with an earlier 2003 Advantex r7 deployment that integrated with SAP and Orcom back end systems and communicated over Verizon 1XRTT to provide crews with real time updates and decision support. The 2008 Hitachi Ventyx Service Suite implementation aligned with those established integration patterns, formalizing work order orchestration, mobile status reporting, and governance across operations and customer service workflows.
|
 |
ATCO Gas | Utilities | 2000 | $500M | Canada | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2019 | n/a |
In 2019, ATCO Gas implemented Hitachi Ventyx Service Suite as a Field Service Management upgrade, completing the Service Suite project in October 2019. The implementation aligned with the project record that delivered version 9.7 of the ABB Service Suite application as part of the Service Suite Upgrade Project.
The deployment focused on core Field Service Management capabilities, including centralized dispatch and crew scheduling, mobile workforce enablement, job status capture and job completion workflows, and active monitoring of open jobs and staff locations. Hitachi Ventyx Service Suite was configured to push schedules to smartphones and other mobile devices of choice, and to collect job completion information from field technicians, supporting standard field service lifecycle activities such as work assignment, travel tracking, and completion confirmation.
Governance for the upgrade was run through ATCO Global IT with a Senior Project Manager based in Edmonton leading the program level execution. Rollout details emphasize operational adoption by dispatch teams, field staff, and supervisors, and the project record documents successful go live in October 2019 with changes to dispatch and field operations workflows to support mobile-driven job orchestration and field reporting.
|
 |
Avangrid | Utilities | 8000 | $8.7B | United States | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2015 | n/a |
In 2015 Avangrid implemented Hitachi Ventyx Service Suite to support Field Service Management across its Field Service Operations organization. The deployment targeted meter operations, dispatch and call center workflows, and customer charged service activities in the United States, with specific operational coverage noted in Connecticut and the East Hartford site.
Hitachi Ventyx Service Suite was configured to manage the full work order lifecycle, centralized scheduling and dispatch, mobile workforce enablement, meter asset management, and resource planning functions. Configuration included automated daily work order scheduling for dispatchers and call center representatives, tools to process gas emergency calls and service repair orders, and mechanisms to maintain overtime lists and daily payroll records aligned to operational rosters.
The implementation integrated with multiple enterprise systems and operational devices as part of normal operations, including SAP, Advantex Mobile Dispatch, People GIS, Lifecycle, TrackStar AVL, Customer Locator, two way radio system and cellular phone processes, with the Lead Supervisor acting as the departmental subject matter expert for data owners and administrators. Operational coverage extended to Meter Operations, Field Service and Customer Charged Service teams, supporting scheduling times, notification protocols and maintenance activity coordination.
Governance and workflow changes were anchored by a Lead SME model, with responsibilities to administer logs, ensure timely notifications per company policy, develop performance improvement initiatives, and liaise across departments. The role also encompassed training and mentoring, maintaining compliance with collective bargaining requirements, and supporting system emergency roles to ensure continuity of service and adherence to established operational procedures.
|
 |
Avista Utilities | Utilities | 1982 | $1.7B | United States | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2014 | n/a |
In 2014 Avista Utilities reviewed the Hitachi Ventyx Service Suite for Field Service Management as part of its Project Compass vendor selection process. The review specifically deferred a final decision on a mobile application pending the release of a new Ventyx Service Suite version in 2014, and the product was evaluated within a hybrid solution architecture that included Oracle Customer Care & Billing and IBM Maximo Enterprise Asset Management.
The evaluation assessed Hitachi Ventyx Service Suite against core Field Service Management capabilities, including work order management, scheduling and dispatch, technician mobile access, and field-to-office synchronization. Avista intended to validate the suite's mobile application and offline synchronization behavior in the forthcoming release before committing to mobile rollout and configuration.
Avista selected Oracle Customer Care & Billing to integrate with its existing Oracle financial and procurement systems, and selected IBM Maximo for enterprise asset management because it aligned with the companys geospatial facilities technology and covered fleet, facilities and generation assets. EP2M was selected as the system installation and integration vendor for the Oracle Customer Care & Billing implementation, and IBM partnered with EP2M to install and integrate Maximo.
Governance for the program was executed through Project Compass with scored vendor comparisons and confidential supporting attachments documenting final recommendations and pricing comparisons. The decision to delay the mobile application selection was procedural, intended to allow Avista to review the Hitachi Ventyx Service Suite new release and confirm compatibility and integration approach within the hybrid Oracle and Maximo environment before defining rollout scope and timing.
|
 |
|
Utilities | 4200 | $1.4B | Canada | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2015 | n/a |
|
|
|
|
Communications | 3132 | $1.7B | United States | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2011 | n/a |
|
|
|
|
Utilities | 8872 | $8.6B | United States | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2011 | n/a |
|
|
|
|
Utilities | 250 | $89M | United States | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2007 | n/a |
|
|
|
|
Utilities | 1200 | $575M | United States | Hitachi Vantara | Hitachi Ventyx Service Suite | Field Service Management | 2015 | n/a |
|
Showing 1 to 10 of 69 entries
Buyer Intent: Companies Evaluating Hitachi Ventyx Service Suite
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Hitachi Ventyx Service Suite. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Hitachi Ventyx Service Suite for Field Service Management include:
- AES Corporation, a United States based Utilities organization with 9600 Employees
- Softchoice Corporation, a United States based Media company with 1800 Employees
- Trithium Solutions, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Hitachi Ventyx Service Suite Coverage
Hitachi Ventyx Service Suite is a Field Service Management solution from Hitachi Vantara.
Companies worldwide use Hitachi Ventyx Service Suite, from small firms to large enterprises across 21+ industries.
Organizations such as Enbridge Gas Distribution, Schlumberger Software, Duke Energy, Southern Company and PG&E (Pacific Gas & Electric Company) are recorded users of
Hitachi Ventyx Service Suite for Field Service Management.
Companies using Hitachi Ventyx Service Suite are most concentrated in Utilities and Professional Services, with adoption spanning over 21 industries.
Companies using Hitachi Ventyx Service Suite are most concentrated in Canada and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Hitachi Ventyx Service Suite across Americas, EMEA, and APAC.
Companies using Hitachi Ventyx Service Suite range from small businesses with 0-100 employees - 1.45%, to mid-sized firms with 101-1,000 employees - 17.39%, large organizations with 1,001-10,000 employees - 63.77%, and global enterprises with 10,000+ employees - 17.39%.
Customers of Hitachi Ventyx Service Suite include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Hitachi Ventyx Service Suite customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.