List of Avaya Aura Communication Manager Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
8000
$2.5B
Since 2010, our global team of researchers has been studying Avaya Aura Communication Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Communication Manager for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Communication Manager for Call Center include: NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, Legal & General Group, a United Kingdom based Banking and Financial Services organisation with 11498 employees and revenues of $57.16 billion, Barclays, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $34.86 billion, Associated British Foods, a United Kingdom based Consumer Packaged Goods organisation with 133000 employees and revenues of $25.00 billion, Lloyds Banking Group, a United Kingdom based Banking and Financial Services organisation with 61228 employees and revenues of $24.18 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Communication Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the IaaS software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acromas Insurance Company | Insurance | 100 | $10M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2015 | n/a |
In 2015, Acromas Insurance Company deployed Avaya Aura Communication Manager to manage its contact center telephony and routing for customer service operations. Acromas Insurance Company Avaya Aura Communication Manager Call Center is positioned to support core customer contact business functions through centralized call handling and agent telephony control.
The implementation included explicit programming and configuration of VDN, IVR, Call Vectoring and CTI applications, reflecting hands on development of call flows, directory number routing and desktop telephony event distribution. Avaya Aura Communication Manager was configured to deliver core telephony services, automatic call distribution and CTI enabled agent controls consistent with Call Center functional workflows.
Operational support and governance referenced a second and third line support model, with Saga Insurance Group recorded as providing 2013 to present second and third line support on Avaya CM5.2 and performing programming of VDN, IVR, Call Vectoring and CTI components. Governance practices emphasized centralized telephony administration, scripted change control for IVR and VDN updates, and defined escalation paths for operational incidents.
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2015 | n/a |
In 2015, Admiral Group implemented Avaya Aura Communication Manager to strengthen its Call Center capabilities as part of an IT program focused on customer contact modernization. The deployment was associated with the Customer Contact Transformation program and governance was organized within IT, with a Head of Tech for Customer Contact Transformation based in Cardiff, reporting to the Delivery Lead and supported by the Head of Change and the CTO, and administrative coordination noted under Valvanuz Guerrero Perez.
The Avaya Aura Communication Manager implementation emphasized core Call Center functional modules, including automatic call distribution, interactive voice response, session management for SIP signaling, media control and attendant services, and call recording and reporting capabilities. Configurations targeted skill based routing, queuing and hunt group logic, real time telephony control, and centralized call processing to support enterprise contact center workflows.
Operational coverage centered on customer contact operations under the Customer Contact Transformation initiative, with IT telephony engineering and contact center operations as primary business functions impacted. Governance and rollout planning were structured through delivery leadership and change management, with the Head of Tech coordinating technical cutover activities and the Head of Change directing organizational adoption and transition.
Executive sponsorship from the CTO provided decision level oversight and release approvals, while the reporting relationship into the Delivery Lead established program alignment and delivery cadence. The narrative focuses on the Avaya Aura Communication Manager deployment within Admiral Group's Call Center program and the internal governance roles that managed the implementation.
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Ageas | Insurance | 50000 | $21.5B | Belgium | Avaya | Avaya Aura Communication Manager | Call Center | 1996 | n/a |
In 1996 Ageas implemented Avaya Aura Communication Manager to support its Call Center operations. The Telecoms Manager has administered Avaya Communication Manager systems across multiple generations, specifically CM2 through CM6, and Avaya PCS diallers from PDS12 through PCS 5, providing continuous operational ownership and technical stewardship to present.
The deployment currently runs Avaya Aura Communication Manager as CM 6.3, with Avaya CMS R17 for call reporting and historical analytics, Avaya AES 6 for CTI and application enablement, and two 150 seat Avaya PCS5.1 power diallers for outbound campaigns. This configuration reflects category-aligned capabilities including ACD, call reporting, CTI integration points, and power dialing orchestration within the Call Center application stack.
Operational scope included design and installation of the KFIS network and technical leadership for the addition of a new 600 seat call centre at the site. The telephony architecture evolved from a single site to a three site topology and scaled to support in excess of 1200 agents, covering contact centre operations and outbound dialing functions across those sites.
Governance and runbook responsibilities were retained by the telecoms function, which managed configuration iterations, capacity provisioning, and system administration of Avaya Aura Communication Manager and associated dialler estates. Continued administration and version progression up to CM 6.3 and CMS R17 indicate an iterative, operationally led governance model for Call Center infrastructure at Ageas.
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2013 | n/a |
In 2013, Ageas UK implemented Avaya Aura Communication Manager, deploying the Avaya Aura Communication Manager application as the core telephony platform in its Call Center environment. The platform was administered using Avaya ACM and Avaya CMS tools to support UK wide telephony operations and centralize user provisioning under the Manchester IT support team.
Administration work concentrated on user provisioning and role based configuration, allowing creation of new users and modification of call handling and functionality by role. Operational configuration included IP telephony routing, station administration, and centralized call management functions provided by Avaya Aura Communication Manager, with IT staff trained to operate and maintain those modules.
Ageas linked the Avaya IP telephony environment to a NICE NIM call recording deployment, collaborating with department managers to select teams requiring recording and administering NICE NIM to meet company wide operational needs. The integration enabled recorded voice capture for selected extensions and centralized access for authorized teams, supported by management of local servers, networked telephones, and desktop devices across offices.
Governance and process changes accompanied the rollout, including a daisy chain desktop move process designed with department managers and updated network plans to minimize operational impact. Upgrades and servicing were scheduled out of hours and tested prior to the next working day, preserving data and network access and minimizing disruption while maintaining Avaya Aura Communication Manager administration across Ageas UK offices.
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AIG UK | Insurance | 2815 | $2.4B | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2010 | n/a |
In 2010, AIG UK deployed Avaya Aura Communication Manager to underpin Call Center operations across its EMEA contact centre and back office telephony estate. The deployment was managed from Croydon under AIG Infrastructure Services, with a Senior IP Telephony Project Engineer responsible for the EMEA wide estate and operational ownership of contact centre voice infrastructure.
Avaya Aura Communication Manager was implemented as the voice core providing agent call routing, hunt group and ACD functionality, and enterprise telephony feature control. The implementation included Avaya System and Session Manager for SIP session control and routing, Avaya CMS for contact centre reporting and workforce analytics, NICE Voice Recording for call capture and quality assurance, and Avaya Aura Messaging for unified voicemail, creating a cohesive Call Center platform.
Integrations were explicitly layered around the Avaya portfolio and NICE recording, with Session Manager orchestrating SIP connectivity between sites and CMS ingesting real time and historical contact centre telemetry. Operational scope covered Back Office Telephones and Contact Centres across EMEA, indicating multi-site provisioning, centralized call routing policies, and centralized reporting aggregation for regional operations.
Governance and runbook responsibilities were established within Infrastructure Services, with the Senior IP Telephony Project Engineer leading configuration standards, system administration, and phased rollouts across regional sites. The program emphasized platform-level configuration, voice session management, and recorded call retention workflows as part of ongoing contact centre operations and quality governance.
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Professional Services | 60000 | $15.7B | Ireland | Avaya | Avaya Aura Communication Manager | Call Center | 2007 | n/a |
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Insurance | 4400 | $2.0B | Germany | Avaya | Avaya Aura Communication Manager | Call Center | 2007 | n/a |
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Banking and Financial Services | 350 | $50M | Ireland | Avaya | Avaya Aura Communication Manager | Call Center | 2014 | n/a |
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Consumer Packaged Goods | 133000 | $25.0B | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2017 | n/a |
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Insurance | 1800 | $500M | France | Avaya | Avaya Aura Communication Manager | Call Center | 2017 | n/a |
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Showing 1 to 10 of 75 entries
Buyer Intent: Companies Evaluating Avaya Aura Communication Manager
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya Aura Communication Manager. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya Aura Communication Manager for Call Center include:
- Benori, a India based Professional Services organization with 200 Employees
- Portsmouth Football Club, a United Kingdom based Leisure and Hospitality company with 250 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Aura Communication Manager Coverage
Avaya Aura Communication Manager is a Call Center solution from Avaya.
Companies worldwide use Avaya Aura Communication Manager, from small firms to large enterprises across 21+ industries.
Organizations such as NedBank, Legal & General Group, Barclays, Associated British Foods and Lloyds Banking Group are recorded users of
Avaya Aura Communication Manager for Call Center.
Companies using Avaya Aura Communication Manager are most concentrated in Banking and Financial Services and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Avaya Aura Communication Manager are most concentrated in South Africa and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Aura Communication Manager across Americas, EMEA, and APAC.
Companies using Avaya Aura Communication Manager range from small businesses with 0-100 employees - 4%, to mid-sized firms with 101-1,000 employees - 17.33%, large organizations with 1,001-10,000 employees - 44%, and global enterprises with 10,000+ employees - 34.67%.
Customers of Avaya Aura Communication Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Aura Communication Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.