List of Avaya OneCloud UCaaS Customers
Avaya
350 Mt. Kemble Avenue,
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United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
8000
$2.5B
Since 2010, our global team of researchers has been studying Avaya OneCloud UCaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya OneCloud UCaaS for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya OneCloud UCaaS for Collaboration include: Legal & General Group, a United Kingdom based Banking and Financial Services organisation with 11498 employees and revenues of $57.16 billion, Associated British Foods, a United Kingdom based Consumer Packaged Goods organisation with 133000 employees and revenues of $25.00 billion, Politie, a Netherlands based Government organisation with 63000 employees and revenues of $21.00 billion, Standard Chartered Bank, a United Kingdom based Banking and Financial Services organisation with 80695 employees and revenues of $19.81 billion, M&G, a United Kingdom based Banking and Financial Services organisation with 5837 employees and revenues of $8.46 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya OneCloud UCaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya OneCloud UCaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2013 | n/a |
In 2013 Ageas UK deployed Avaya OneCloud UCaaS as part of a larger consolidation of telephony and network services during the company reorganisation and migration to Ageas Insurance Limited's main data centre. The year marked a targeted move of contact centre telephony to Avaya VoIP infrastructure while the broader two year project connected network and telephony systems into the Eastleigh data centre and performed lights off and decommissioning of the Croydon data centre.
The Avaya OneCloud UCaaS deployment addressed core Collaboration capabilities for contact centre and back office voice, replacing two Aspect ACD systems and converting all ISDN30 circuits as part of a major tendering and vendor evaluation program. Implementation included redesigning the company extension numbering plan and provisioning direct dial in DDI numbers for back office staff, supporting automated call distribution and typical ACD workflows within the contact centre environment.
Operational integration tied the Avaya OneCloud UCaaS rollout to WAN and LAN changes across multiple sites, including bringing Group WAN connections in from Virgin Media and installing Extreme Summit switch stacks for four offices to support voice and data convergence. Network and application monitoring tools such as Opnet were introduced into the Croydon data centre, Portsmouth office and London head office, and telephony, voice maintenance and network hardware contracts were centrally managed with regular account and contract reviews.
Governance and rollout responsibilities were retained within the internal technical team, with the Senior Technical Support Analyst providing escalation and technical contact for internal support teams, account managers and engineers. The programme also encompassed facilities coordination, tenant connectivity in London offices, training administrative staff on BT Billing Analyst for telecoms billing, and coordinated electrical and PAT testing with premises teams.
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Associated British Foods | Consumer Packaged Goods | 133000 | $25.0B | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2012 | n/a |
In 2012, Associated British Foods deployed Avaya OneCloud UCaaS to centralize Collaboration services across its UK technology refresh program. The deployment positioned Avaya OneCloud UCaaS as the enterprise voice and unified communications layer supporting front and back office operations within the United Kingdom.
Implementation leveraged SCCM for image and application distribution, and Active Directory for user authentication and provisioning for Avaya OneCloud UCaaS. The broader refresh included Windows 7 and Office 2010 desktop upgrades, data capture and user state migration using ScanState and Windows Easy Transfer, and installation and configuration of business applications such as AutoCAD and Adobe products, which were coordinated alongside the UCaaS rollout. Endpoint and mobile access work included Blackberry and BES support, and Avaya voice over IP services were provisioned for desk and floor communications.
Rollout governance emphasized scheduled user migrations aligned to business requirements, staged decommissioning, desktop moves, device installations for printers scanners and multifunction devices, and final deployment checks and sign off. Operational impact focused on IT service desk and end user computing teams within Associated British Foods, with Avaya OneCloud UCaaS integrated into existing authentication and device management workflows to support collaboration and telephony functions.
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Complete Cover Group | Insurance | 400 | $131M | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2013 | n/a |
In 2013, Complete Cover Group implemented Avaya OneCloud UCaaS as its Collaboration platform to centralize telephony and contact centre capabilities. The deployment targeted the company telephone network, contact centre operations, and the IT service desk across both company sites.
The Avaya OneCloud UCaaS deployment included a rollout of an IP Avaya phone system and the Contact centre Callmedia application in March 2015, delivering call management, routing and contact centre workflow capabilities. Service desk functions were established concurrently, with a call management system and documented processes, and a Unified Workflow Management system was introduced for contact centre staff planning.
Operational architecture work ran in parallel, including infrastructure virtualisation projects into a Data Centre that used VMware servers, and ongoing management of desktop and server infrastructure. The IT organization managed 1st and 2nd line service desk personnel at both sites, oversaw third party suppliers and application vendors, and maintained IT procurement responsibilities as part of the Collaboration program.
Complementary systems implemented alongside Avaya OneCloud UCaaS included an internal Video Conferencing system, an asset management system, deployment of Teramind monitoring for a subset of users, and a Windows 10 and Office 365 rollout completed in October 2019. These controls and processes supported governance and security objectives and helped Complete Cover Group achieve Cyber Essentials accreditation in March 2019.
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Computershare Voucher Services | Banking and Financial Services | 50 | $13M | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2018 | n/a |
In 2018, Computershare Voucher Services implemented Avaya OneCloud UCaaS as the organisation’s cloud telephony platform, embedding the Avaya OneCloud UCaaS solution into the new Global Service Centre build in Edinburgh. The deployment addressed the company’s Collaboration requirements by provisioning cloud-hosted voice and endpoint services to support Service Desk operations and regional offices, with a focus on desktop and soft phone management for end users.
Configuration work centered on administration of desktop and soft phone endpoints, user provisioning, and day-to-day phone system operations using Avaya OneCloud UCaaS. Operational responsibilities included management of the Avaya Phone System for desktop and soft phones, administration tasks that were coordinated alongside Windows 7/8/10 desktops and Windows Server environments, and support routines tied to Exchange Server mail routing for unified communications notifications.
Operational tooling and workflows were anchored in ServiceNow, where the internal team developed ServiceNow functionality using JavaScript to support assessment and escalation of critical incidents. Incident management workflows routed issues to Incident Managers and Regional IT teams from initial detection through resolution, with the principal IT analyst acting as a Service Matter Expert for Oceania regional offices and coordinating cross-regional incident escalation.
Governance and rollout emphasized process and people, with an academy-based training program for new Service Desk Analysts, creation and maintenance of service desk documentation, and clear SME ownership for regional telephony support. The implementation therefore combined Avaya OneCloud UCaaS technical configuration, endpoint and platform administration, and structured operational governance to support Computershare Voucher Services Collaboration and service desk functions.
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Entain Group | Leisure and Hospitality | 19272 | $6.8B | Isle of Man | Avaya | Avaya OneCloud UCaaS | Collaboration | 2015 | n/a |
In 2015 Entain Group implemented Avaya OneCloud UCaaS for Collaboration. The implementation was driven by a corporate unified communications and omnichannel contact centre strategy that prioritized consolidation, simplification, and effectiveness, with initiatives presented to a steering committee for approval and alignment to the IT roadmap and budget.
Avaya OneCloud UCaaS was configured to support enterprise telephony, user and line migration workflows, and unified communications management consistent with Collaboration platform capabilities. The program included formal RFI and RFQ stages, a staged RFP and proof of concept process for session border controller and contact centre components, and a defined procurement and implementation plan covering user migration and provisioning.
Integrations executed as part of the rollout included a new session border controller Net-Net 3820, an omnichannel contact centre product from Genesys, and internet telephony services procured from Pure-IP and COLT, with back office telephony operations continuing to reference Alcatel and Avaya platforms during transition. Operational scope encompassed telecommunications operations, SLA monitoring and reporting, and ongoing management of the telecom estate by a dedicated team.
Governance and delivery followed formal selection and validation steps using a score matrix, supervised implementation to completion, and centralized operational oversight with a telecom budget of 2 million EUR per annum and a core assessment team of five. Explicit outcomes recorded during the program included a reduced infrastructure footprint from five to three systems, a reduction in providers from ten to two, and realized OPEX reductions reported at 200k EUR per annum within the first six months and a further 600k EUR plus per annum thereafter.
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Construction and Real Estate | 1000 | $170M | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2019 | Six Degrees |
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Banking and Financial Services | 11498 | $57.2B | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2014 | n/a |
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Banking and Financial Services | 5837 | $8.5B | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2021 | n/a |
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Healthcare | 3600 | $1.0B | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2010 | n/a |
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Government | 63000 | $21.0B | Netherlands | Avaya | Avaya OneCloud UCaaS | Collaboration | 2018 | n/a |
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Buyer Intent: Companies Evaluating Avaya OneCloud UCaaS
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya OneCloud UCaaS. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya OneCloud UCaaS for Collaboration include:
- University of Iowa, a United States based Education organization with 11500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya OneCloud UCaaS Coverage
Avaya OneCloud UCaaS is a Collaboration solution from Avaya.
Companies worldwide use Avaya OneCloud UCaaS, from small firms to large enterprises across 21+ industries.
Organizations such as Legal & General Group, Associated British Foods, Politie, Standard Chartered Bank and M&G are recorded users of
Avaya OneCloud UCaaS for Collaboration.
Companies using Avaya OneCloud UCaaS are most concentrated in Banking and Financial Services, Consumer Packaged Goods and Government, with adoption spanning over 21 industries.
Companies using Avaya OneCloud UCaaS are most concentrated in United Kingdom and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya OneCloud UCaaS across Americas, EMEA, and APAC.
Companies using Avaya OneCloud UCaaS range from small businesses with 0-100 employees - 8.33%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 41.67%.
Customers of Avaya OneCloud UCaaS include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya OneCloud UCaaS customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.