List of Broadcom CA Service Desk Manager Customers
Broadcom (inc. VmWare)
3421 Hillview Ave,
Palo Alto, 94304, CA,
United States
Palo Alto, 94304, CA,
United States
1 650-427-6000
Professional Services
33000
$63.9B
Since 2010, our global team of researchers has been studying Broadcom CA Service Desk Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadcom CA Service Desk Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadcom CA Service Desk Manager for IT Service Management include: Generali Group, a France based Insurance organisation with 82599 employees and revenues of $79.58 billion, WellCare, a United States based Insurance organisation with 15000 employees and revenues of $19.00 billion, Hyundai Heavy Industries Co, a South Korea based Manufacturing organisation with 12900 employees and revenues of $11.44 billion, HSBC France, a France based Banking and Financial Services organisation with 11700 employees and revenues of $7.00 billion, Orano (formerly Areva), a France based Oil, Gas and Chemicals organisation with 16000 employees and revenues of $5.11 billion and many others.
Contact us if you need a completed and verified list of companies using Broadcom CA Service Desk Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Broadcom CA Service Desk Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
AXA Investment Managers | Banking and Financial Services | 2360 | $1.5B | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2015 | n/a |
In 2015 AXA Investment Managers implemented Broadcom CA Service Desk Manager for IT Service Management. The deployment centered on formalizing ticket processing workflows to support Level 3 support teams and night on call coverage within the firm's IT operations.
Broadcom CA Service Desk Manager was configured to manage incident lifecycle, queueing and escalation paths, and SLA timers, with explicit Level 3 routing rules and ticket ownership to align with specialist support processes. The implementation used the application to centralize ticket intake and processing, standardize categorization and prioritization, and enforce escalation to night on call personnel for out of hours incidents. Configuration emphasized operational modules typical of IT Service Management such as incident management, service request handling, and escalation automation.
Operational scope focused on the IT operations and support function supporting AXA Investment Managers, with Level 3 engineers accountable for remediation and night on call staff receiving routed alerts and tickets. Governance included defined ticket ownership, escalation matrices, and shift based on call schedules to ensure continuous coverage for critical incidents. The narrative reflects a focused implementation of Broadcom CA Service Desk Manager within the IT Service Management category to structure specialist support and ticket processing.
|
 |
Bavarian State Office for Statistics | Government | 800 | $120M | Germany | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2014 | n/a |
In 2014, the Bavarian State Office for Statistics deployed Broadcom CA Service Desk Manager to provide structured ticket processing for 2nd and 3rd level support across its internal IT organization. The deployment targeted IT operations and support functions within the 800-employee government office, establishing a centralized incident intake and escalation path for internal service requests and problem reports.
Broadcom CA Service Desk Manager was configured as an IT Service Management solution to manage incident lifecycles, ticket routing, prioritized queues, escalation workflows, and assignment to second and third level support teams. Configuration emphasized ticket processing capabilities, role-based access for support specialists, and procedural governance to standardize triage, escalation, and documentation of support cases across departments, aligning the application with the Bavarian State Office for Statistics IT operations and support functions.
|
 |
Catalent France | Life Sciences | 300 | $80M | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2018 | n/a |
In 2018, Catalent France implemented Broadcom CA Service Desk Manager for IT Service Management. The deployment covers onsite office and production desktop and virtual server support across Catalent France, with an onsite support presence for the Cham Switzerland office. Broadcom CA Service Desk Manager was provisioned as the centralized incident and request intake platform and includes a Support Portal for end users.
The implementation included IT Service Management modules such as incident management, change management, service catalog, and asset and configuration management, configured to orchestrate desktop support and production server workflows. The Broadcom CA Service Desk Manager Support Portal was configured for ticket creation, automated routing, and internal approval forms to handle purchasing and training requests.
Integrations tied CA Service Desk Manager into the operational toolchain, using Dameware and Microsoft SCCM for remote assistance and endpoint management, and ADManager Plus to align identity and access change workflows with ticketing. Virtual server environment access was provided via VMware vSphere, with backup and restore context surfaced from Symantec Backup Exec and Veeam Backup & Replication inside ticket workflows. Procurement context and hardware lifecycle information were mapped from the Dell Premier Portal, and Compliancewire training enrollment was connected to training related support requests.
Governance emphasized centralized incident intake, structured change approvals, and asset reconciliation between Broadcom CA Service Desk Manager and infrastructure sources, enabling IT operations, desktop support, and production support teams to use common ticketing and escalation paths. Broadcom CA Service Desk Manager functions as the authoritative IT Service Management system for ticketing, asset tracking, and workflow orchestration across the noted tools and sites.
|
 |
Credit Immobilier de France | Banking and Financial Services | 350 | $120M | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2016 | n/a |
In 2016 Credit Immobilier de France implemented Broadcom CA Service Desk Manager 12.9 as its IT Service Management platform to support IT operations and enterprise service desk functions. The deployment targeted a 350-employee banking organization and was delivered as an expertise mission focused on CA Service Desk Manager 12.9, aligning the application to banking support workflows and service-level expectations.
The implementation centered on core IT Service Management capabilities including incident management, problem management, change management, a service request catalog, knowledge management, SLA tracking, workflow automation, and a configuration management database aligned to asset and configuration workflows. Configuration emphasized role based access, templated incident and change workflows, and a self-service portal and knowledge base to standardize ticket intake and classification across IT support teams.
Governance work established operational ownership inside IT support, formalized escalation and approval workflows, and instituted service management process controls consistent with ITIL influenced operations. The recorded expertise mission on CA Service Desk Manager 12.9 included configuration of administrative roles and governance gates, and handoff to internal support for ongoing administration and process adherence.
|
 |
Generali Group | Insurance | 82599 | $79.6B | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2019 | n/a |
In 2019, Generali Group deployed Broadcom CA Service Desk Manager as its IT Service Management platform to support the NSI program managing Non-Life insurance internal applications. The implementation targeted test coordination and service desk operations within an environment organized around Agile SCRUM and V-cycle development lifecycles.
Broadcom CA Service Desk Manager was configured to provide core IT Service Management capabilities including incident management, change management, service request fulfillment, ticketing, SLA tracking, and operational reporting. Configuration emphasized test-related workflows, structured capture of testing incidents, and dashboards to monitor execution and testing progress.
The CA Service Desk Manager implementation operated within a tooling ecosystem that included SPIRA, SQL Navigator 7.3, and Arena, with integrations implemented to enable handoffs between test management and service operations. These integrations surfaced test execution status and incident records into the service desk platform and provided database level access for diagnostics and reporting.
Operational scope covered testing teams, test coordinators, and stakeholder reporting for the NSI project, with responsibilities to plan and coordinate testing activity, monitor progress of execution and incidents, prepare reports, and train testers on the test tool and testing activity. Governance aligned service desk workflows to Agile SCRUM and V-cycle gates, and rollout included targeted training and role-based onboarding on Broadcom CA Service Desk Manager and the associated toolchain.
|
 |
|
Transportation | 17000 | $4.8B | United States | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2017 | n/a |
|
|
|
|
Healthcare | 16500 | $1.6B | Australia | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2015 | n/a |
|
|
|
|
Banking and Financial Services | 11700 | $7.0B | France | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2009 | n/a |
|
|
|
|
Manufacturing | 12900 | $11.4B | South Korea | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2007 | n/a |
|
|
|
|
Education | 1500 | $200M | Colombia | Broadcom | Broadcom CA Service Desk Manager | IT Service Management | 2017 | n/a |
|
Showing 1 to 10 of 16 entries
Buyer Intent: Companies Evaluating Broadcom CA Service Desk Manager
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Broadcom CA Service Desk Manager. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Broadcom CA Service Desk Manager for IT Service Management include:
- The University of New South Wales, a Australia based Education organization with 8300 Employees
- State of Mississippi, a United States based Government company with 35782 Employees
- Komi, a United Kingdom based Media organization with 28 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
 |
The University of New South Wales | Education | 8300 | $2.3B | Australia | 2026-02-09 |
 |
State of Mississippi | Government | 35782 | $21.1B | United States | 2025-09-27 |
 |
Komi | Media | 28 | $1M | United Kingdom | 2025-08-05 |
|
|
Insurance | 31617 | $14.7B | Poland | 2025-04-11 |
|
|
Consumer Packaged Goods | 15674 | $8.6B | Germany | 2025-04-10 |
|
|
Government | 200 | $1M | United States | 2024-12-27 |
|
|
Professional Services | 14324 | $8.7B | United States | 2024-10-22 |
|
|
Education | 12000 | $4.2B | United States | 2024-08-06 |
|
|
Insurance | 200 | $30M | Germany | 2024-06-27 |
|
|
Professional Services | 10 | $1M | United States | 2024-06-19 |
FAQ - APPS RUN THE WORLD Broadcom CA Service Desk Manager Coverage
Broadcom CA Service Desk Manager is a IT Service Management solution from Broadcom.
Companies worldwide use Broadcom CA Service Desk Manager, from small firms to large enterprises across 21+ industries.
Organizations such as Generali Group, WellCare, Hyundai Heavy Industries Co, HSBC France and Orano (formerly Areva) are recorded users of
Broadcom CA Service Desk Manager for IT Service Management.
Companies using Broadcom CA Service Desk Manager are most concentrated in Insurance, Manufacturing and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Broadcom CA Service Desk Manager are most concentrated in France, United States and South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Broadcom CA Service Desk Manager across Americas, EMEA, and APAC.
Companies using Broadcom CA Service Desk Manager range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.
Customers of Broadcom CA Service Desk Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Broadcom CA Service Desk Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.