List of BusinessOptix Customers
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Since 2010, our global team of researchers has been studying BusinessOptix customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BusinessOptix for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BusinessOptix for Process Mining include: Thomson Reuters, a Canada based Professional Services organisation with 25000 employees and revenues of $6.79 billion, Thomson Reuters US, a United States based Professional Services organisation with 14500 employees and revenues of $5.03 billion, Ramboll, a Denmark based Professional Services organisation with 18000 employees and revenues of $4.50 billion, TransUnion, a United States based Professional Services organisation with 13200 employees and revenues of $3.83 billion, HBF, a Australia based Insurance organisation with 1377 employees and revenues of $1.52 billion and many others.
Contact us if you need a completed and verified list of companies using BusinessOptix, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BusinessOptix customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Austal, Ltd. | Manufacturing | 4324 | $959M | Australia | BusinessOptix | BusinessOptix | Process Mining | 2021 | n/a |
In 2021 Austal, Ltd. implemented BusinessOptix to formalize process development and operational support workflows within Austal Technology. BusinessOptix was used in a Process Mining capacity to capture, visualize and standardize sustainment, maintenance and helpdesk processes that underpin the LUSI asset maintenance management platform.
The BusinessOptix deployment emphasized process discovery, modeling, documentation and workflow orchestration, with configurations used to define support process flows, role‑based permissions and handoffs. Process development activities explicitly covered helpdesk and support processes, maintenance document and data auditing for the regional maintenance provider Norsta, and end to end user onboarding and offboarding workflows.
Integrations were implemented between BusinessOptix and a FlowCentric Workflow Engine to operationalize automated workflows, while Microsoft Azure DevOps was used for dashboarding and backlog management tied to those processes. The implementation ran alongside IFS technical support and configuration activities, including IFS IEE and Aurena related tasks and Oracle PLSQL reporting work, supporting Operations and Technology teams in Perth, Western Australia.
Governance focused on embedding process control into existing agile project practices, with BusinessOptix artifacts used to drive helpdesk procedure adoption and support process handoffs. Backlog management and project work were coordinated through Azure DevOps, and process ownership responsibilities were formalized within Austal Technology to sustain ongoing process refinement.
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CalMac Ferries | Transportation | 1300 | $296M | United Kingdom | BusinessOptix | BusinessOptix | Process Mining | 2017 | n/a |
In 2017, CalMac Ferries implemented BusinessOptix for Process Mining to support a Company Management System refresh focused on quality and environmental compliance governance. The implementation was driven from a programme level, with a lead Business Analyst managing a team of four Business Analysts, weekly reporting to the programme manager, and direct stakeholder engagement up to director level to prepare for ISO 9001:2015 and ISO 14001:2015 accreditation activities.
BusinessOptix was used as the primary modelling tool, with explicit use of BPMN 2.0 process mapping, creation of organisational charts, and supporting architecture artefacts to codify end to end processes. The work included GDPR project analysis and content to align compliance workflows, indicating the application supported both process discovery and formal process documentation within the Process Mining category.
Operational coverage targeted company management system processes across functions, with outputs intended for audit preparation and governance controls. Governance and rollout emphasized structured business analyst ownership, recurring programme reporting, stakeholder validation sessions, and artefact-based handoffs to support accreditation and audit readiness.
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CBRE Poland | Construction and Real Estate | 1000 | $200M | Poland | BusinessOptix | BusinessOptix | Process Mining | 2019 | n/a |
In 2019, CBRE Poland implemented BusinessOptix as a Process Mining application to document, analyze and standardize finance processes within GL and Record to Report. The implementation targeted finance process mapping and process discovery for the Global Finance organization supporting CBRE Corporate Outsourcing activities, with BusinessOptix serving as the central process mapping and documentation platform.
BusinessOptix was used to create detailed process maps and formal process documentation for GL and RTR workflows, enabling reviewers to analyze handoffs, control points and exception paths. The work included reviewing, analyzing and documenting existing processes, producing process maps in BusinessOptix, and producing recommendations to standardize processes globally, remove waste, boost efficiency and automation and increase internal controls.
Artifacts from BusinessOptix were applied to evaluate proposed system enhancements and to support test preparation and UAT coordination, directly aligning process design with an application replacement project for Microsoft Dynamics AX and the PeopleSoft 9.2 deployment. Operational coverage focused on finance business functions, with process maps used as inputs to system requirement verification and UAT scripts.
Governance and rollout activities emphasized standardized global process models, coordination of user acceptance testing, and operational support through issue and ticket resolution. The implementation narrative centers on BusinessOptix enabled process modeling and operationalization in the Process Mining category for CBRE Poland, supporting finance process governance and system change coordination.
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Professional Services | 150 | $15M | United Kingdom | BusinessOptix | BusinessOptix | Process Mining | 2018 | n/a |
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Insurance | 1377 | $1.5B | Australia | BusinessOptix | BusinessOptix | Process Mining | 2015 | n/a |
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Professional Services | 18000 | $4.5B | Denmark | BusinessOptix | BusinessOptix | Process Mining | 2017 | n/a |
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Insurance | 600 | $75M | United States | BusinessOptix | BusinessOptix | Process Mining | 2019 | n/a |
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Government | 300 | $10M | Kazakhstan | BusinessOptix | BusinessOptix | Process Mining | 2018 | n/a |
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Professional Services | 25000 | $6.8B | Canada | BusinessOptix | BusinessOptix | Process Mining | 2017 | n/a |
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Professional Services | 14500 | $5.0B | United States | BusinessOptix | BusinessOptix | Process Mining | 2017 | n/a |
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Buyer Intent: Companies Evaluating BusinessOptix
- Fiserv, a United States based Professional Services organization with 38000 Employees
- Raw Cut Television, a United Kingdom based Media company with 27 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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