List of BusinessOptix Customers
BusinessOptix
1201 NW Briarcliff Pkwy Suite 350,
Kansas City, 64116, MO,
United States
Kansas City, 64116, MO,
United States
1 816-683-8282
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying BusinessOptix customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BusinessOptix for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BusinessOptix for Process Mining include: Thomson Reuters, a Canada based Professional Services organisation with 26400 employees and revenues of $7.48 billion, Thomson Reuters US, a United States based Professional Services organisation with 14500 employees and revenues of $5.03 billion, Ramboll, a Denmark based Professional Services organisation with 18000 employees and revenues of $4.50 billion, TransUnion, a United States based Professional Services organisation with 13200 employees and revenues of $3.83 billion, HBF, a Australia based Insurance organisation with 1377 employees and revenues of $1.65 billion and many others.
Contact us if you need a completed and verified list of companies using BusinessOptix, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BusinessOptix customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Austal, Ltd. | Manufacturing | 4324 | $959M | Australia | BusinessOptix | BusinessOptix | Process Mining | 2021 | n/a |
In 2021 Austal, Ltd. implemented BusinessOptix to formalize process development and operational support workflows within Austal Technology. BusinessOptix was used in a Process Mining capacity to capture, visualize and standardize sustainment, maintenance and helpdesk processes that underpin the LUSI asset maintenance management platform.
The BusinessOptix deployment emphasized process discovery, modeling, documentation and workflow orchestration, with configurations used to define support process flows, role‑based permissions and handoffs. Process development activities explicitly covered helpdesk and support processes, maintenance document and data auditing for the regional maintenance provider Norsta, and end to end user onboarding and offboarding workflows.
Integrations were implemented between BusinessOptix and a FlowCentric Workflow Engine to operationalize automated workflows, while Microsoft Azure DevOps was used for dashboarding and backlog management tied to those processes. The implementation ran alongside IFS technical support and configuration activities, including IFS IEE and Aurena related tasks and Oracle PLSQL reporting work, supporting Operations and Technology teams in Perth, Western Australia.
Governance focused on embedding process control into existing agile project practices, with BusinessOptix artifacts used to drive helpdesk procedure adoption and support process handoffs. Backlog management and project work were coordinated through Azure DevOps, and process ownership responsibilities were formalized within Austal Technology to sustain ongoing process refinement.
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CalMac Ferries | Transportation | 1300 | $296M | United Kingdom | BusinessOptix | BusinessOptix | Process Mining | 2017 | n/a |
In 2017, CalMac Ferries implemented BusinessOptix for Process Mining to support a Company Management System refresh focused on quality and environmental compliance governance. The implementation was driven from a programme level, with a lead Business Analyst managing a team of four Business Analysts, weekly reporting to the programme manager, and direct stakeholder engagement up to director level to prepare for ISO 9001:2015 and ISO 14001:2015 accreditation activities.
BusinessOptix was used as the primary modelling tool, with explicit use of BPMN 2.0 process mapping, creation of organisational charts, and supporting architecture artefacts to codify end to end processes. The work included GDPR project analysis and content to align compliance workflows, indicating the application supported both process discovery and formal process documentation within the Process Mining category.
Operational coverage targeted company management system processes across functions, with outputs intended for audit preparation and governance controls. Governance and rollout emphasized structured business analyst ownership, recurring programme reporting, stakeholder validation sessions, and artefact-based handoffs to support accreditation and audit readiness.
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CBRE Poland | Construction and Real Estate | 1000 | $200M | Poland | BusinessOptix | BusinessOptix | Process Mining | 2019 | n/a |
In 2019, CBRE Poland implemented BusinessOptix as a Process Mining application to document, analyze and standardize finance processes within GL and Record to Report. The implementation targeted finance process mapping and process discovery for the Global Finance organization supporting CBRE Corporate Outsourcing activities, with BusinessOptix serving as the central process mapping and documentation platform.
BusinessOptix was used to create detailed process maps and formal process documentation for GL and RTR workflows, enabling reviewers to analyze handoffs, control points and exception paths. The work included reviewing, analyzing and documenting existing processes, producing process maps in BusinessOptix, and producing recommendations to standardize processes globally, remove waste, boost efficiency and automation and increase internal controls.
Artifacts from BusinessOptix were applied to evaluate proposed system enhancements and to support test preparation and UAT coordination, directly aligning process design with an application replacement project for Microsoft Dynamics AX and the PeopleSoft 9.2 deployment. Operational coverage focused on finance business functions, with process maps used as inputs to system requirement verification and UAT scripts.
Governance and rollout activities emphasized standardized global process models, coordination of user acceptance testing, and operational support through issue and ticket resolution. The implementation narrative centers on BusinessOptix enabled process modeling and operationalization in the Process Mining category for CBRE Poland, supporting finance process governance and system change coordination.
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Clarasys | Professional Services | 150 | $15M | United Kingdom | BusinessOptix | BusinessOptix | Process Mining | 2018 | n/a |
In 2018, Clarasys implemented BusinessOptix for Process Mining to support the development of a Digital Twin offering, embedding process analysis into a new product initiative. The deployment targeted end to end process discovery and optimization within Clarasys product development activities in London, United Kingdom, and was positioned as a capability to model and analyze client delivery workflows for an internal offering in development.
The implementation centered on BusinessOptix capabilities for process discovery, process modeling, and automated improvement algorithm development, with teams using the BusinessOptix application alongside custom Python tooling to derive optimization heuristics. Workstreams focused on building improvement algorithms that operate on BusinessOptix process models, enabling scenario evaluation and iterative refinement of E2E processes as part of the Digital Twin feature set.
Integrations were realized at the tooling level, with BusinessOptix outputs and models fed into Python scripts for optimization and analysis, and event log style datasets used to instrument process discovery and performance analytics. Operational coverage was scoped to Clarasys product and process teams involved in the Digital Twin development, rather than a firmwide rollout, and concentrated on client delivery processes and internal proof of concept work.
Governance followed Agile methodology, with internal scrums coordinating development sprints and prioritizing algorithm development and model validation. The engagement emphasized iterative configuration of BusinessOptix process models, continual alignment between analysts and developers, and the institutionalization of process modeling practices within Clarasys product development workflows.
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HBF | Insurance | 1377 | $1.6B | Australia | BusinessOptix | BusinessOptix | Process Mining | 2015 | n/a |
In 2015 HBF implemented BusinessOptix as a Process Mining application to formalize process discovery and enterprise architecture alignment for its insurance operations. The deployment targeted process visibility across member onboarding, claims, and customer communications, providing a centralized process repository to support architecture landscape and roadmap artifacts.
BusinessOptix was configured to perform process discovery, visual process modeling, variant analysis, and process documentation, serving as the authoritative process model store for business and IT stakeholders. The BusinessOptix tool was used to capture end to end process flows, define handoffs and decision points, and create reusable process artefacts that informed solution design and automation efforts.
The implementation was integrated with the Orbus iServer EA Architecture Repository and the Architecture Sharepoint site to align process models with architecture artefacts, roadmaps, and governance documentation. Process outputs from BusinessOptix were explicitly used to inform projects including member onboarding automation, a Quadient Inspire Customer Communication Management implementation, and OCR and case management-led claims automation initiatives.
Governance was implemented using TOGAF principles, with architecture artefacts, roadmaps, and reference models authored and maintained alongside BusinessOptix process models. Process modeling and EA alignment supported transformational projects that delivered stated outcomes such as annualized savings on member onboarding communications greater than $150,000, a $2 million CCM solution delivery, and a claims automation program that enabled over 60 percent of claims to flow through a straight through automated process.
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Professional Services | 18000 | $4.5B | Denmark | BusinessOptix | BusinessOptix | Process Mining | 2017 | n/a |
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Insurance | 600 | $75M | United States | BusinessOptix | BusinessOptix | Process Mining | 2019 | n/a |
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Government | 300 | $10M | Kazakhstan | BusinessOptix | BusinessOptix | Process Mining | 2018 | n/a |
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Professional Services | 26400 | $7.5B | Canada | BusinessOptix | BusinessOptix | Process Mining | 2017 | n/a |
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Professional Services | 14500 | $5.0B | United States | BusinessOptix | BusinessOptix | Process Mining | 2017 | n/a |
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Buyer Intent: Companies Evaluating BusinessOptix
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BusinessOptix. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BusinessOptix for Process Mining include:
- Raw Cut Television, a United Kingdom based Media organization with 27 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD BusinessOptix Coverage
BusinessOptix is a Process Mining solution from BusinessOptix.
Companies worldwide use BusinessOptix, from small firms to large enterprises across 21+ industries.
Organizations such as Thomson Reuters, Thomson Reuters US, Ramboll, TransUnion and HBF are recorded users of
BusinessOptix for Process Mining.
Companies using BusinessOptix are most concentrated in Professional Services and Insurance, with adoption spanning over 21 industries.
Companies using BusinessOptix are most concentrated in Canada, United States and Denmark, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BusinessOptix across Americas, EMEA, and APAC.
Companies using BusinessOptix range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 41.67%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 33.33%.
Customers of BusinessOptix include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BusinessOptix customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Process Mining.