List of Epic MyChart Customers
Epic Systems
1979 Milky Way,
Verona, 53593, WI,
United States
Verona, 53593, WI,
United States
1 608-271-9000
Professional Services
14000
$5.8B
Since 2010, our global team of researchers has been studying Epic MyChart customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epic MyChart for Electronic Health Record from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epic MyChart for Electronic Health Record include: CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Optum, a United States based Insurance organisation with 95000 employees and revenues of $105.40 billion, Ascension, a United States based Healthcare organisation with 142000 employees and revenues of $27.20 billion, Upmc, a United States based Healthcare organisation with 100000 employees and revenues of $26.00 billion and many others.
Contact us if you need a completed and verified list of companies using Epic MyChart, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epic MyChart customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Access Community Health Network | Healthcare | 1200 | $186M | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2017 | n/a |
In 2017, Access Community Health Network implemented Epic MyChart as part of its Electronic Health Record environment supplied by Epic Systems. The implementation focused on patient engagement and scheduling workflows used by patient access and clinical teams within the organization.
Epic MyChart was configured alongside core Epic modules including Cadence, Prelude and RTE, creating linked capabilities for patient portal access, appointment scheduling, and registration workflows. Configuration work centered on mapping user authentication, patient record visibility, and appointment lifecycle events between modules.
Integrations tied Epic MyChart to Cadence and Prelude so appointment data and registration status surface directly in the patient portal, aligning front desk scheduling, patient access, and clinical scheduling functions. Integration design emphasized synchronization of patient identifiers and event feeds to maintain coherent patient experience across the Electronic Health Record stack.
Operational governance and rollout leveraged in house IS training and application support, as evidenced by internal roles such as Manager of IS Training and Senior Application Analyst responsible for Cadence, Prelude, RTE and MyChart. Governance activities included centralized application administration, role based access controls, and training led go live support to establish ongoing application stewardship.
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Adena Health System | Healthcare | 4100 | $1.0B | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2022 | n/a |
In 2022, Adena Health System deployed Epic MyChart as its patient-facing Electronic Health Record portal on its website. The implementation positions Epic MyChart to provide online patient access across Adena Health System, using the adena.org/mychart endpoint to federate patient engagement channels with clinical workflows.
Configured Epic MyChart modules include the patient portal for medical record access, appointment scheduling, secure messaging with clinicians, prescription refill requests, online bill pay, and test result delivery. The configuration uses role based access controls, multi factor authentication options, and consent management aligned with healthcare privacy requirements.
The MyChart instance operates as the public facing front end to Adena's Epic Systems EHR platform, synchronizing patient demographics, encounters, orders, and clinical documentation. Operational coverage spans patient access, ambulatory clinics, outpatient registration, pharmacy, and revenue cycle touch points that interact with the portal.
Governance is managed by IT leadership together with patient access and compliance teams, who oversee user provisioning, message triage protocols, and updates to registration workflows to support portal driven intake and clinician communication. Rollout activities centered on website integration and activation of patient accounts, with clinical staff adopting secure messaging and test result notification workflows.
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AdvantageCare Physicians | Healthcare | 1300 | $600M | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2016 | n/a |
In 2016, AdvantageCare Physicians implemented Epic MyChart within its Electronic Health Record program. The deployment placed Epic MyChart as the patient portal component integrated into ambulatory clinical operations across the group.
The implementation included configuration of Epic MyChart alongside EpicCare Ambulatory, Order Transmittal, and Care Everywhere modules, creating an integrated ambulatory centric Electronic Health Record footprint. Epic MyChart was configured for patient messaging, appointment scheduling, results viewing, and secure communications tied to clinical documentation and electronic orders.
Operational coverage focused on ambulatory clinics and care coordination functions, with EpicCare Ambulatory supporting clinician workflow and Order Transmittal enabling electronic order routing across diagnostic and referral workflows. Care Everywhere provided interoperability for external clinical record exchange while Epic MyChart served as the patient facing access layer for messaging and results.
Governance was staffed with dedicated Epic analyst resources, including Sr. Epic Analyst personnel responsible for configuration, build governance, and ongoing support across MyChart and adjacent modules. The program followed phased ambulatory activation and clinician governance for ordering and messaging workflows to align EHR configuration with practice operations.
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AdventHealth | Healthcare | 92000 | $18.0B | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2022 | n/a |
In 2022 AdventHealth expanded its Epic MyChart deployment within its Electronic Health Record environment, aligning patient engagement and ambulatory access to a centralized EHR platform. Epic MyChart was implemented in conjunction with EpicCare Ambulatory to support clinical and front‑end consumer workflows across AdventHealth IT, with engineering and build activity concentrated at the Altamonte Springs implementation team.
The deployment included functional modules and configuration work for Telehealth, implemented for both Epic and AmWell, and development of eCheck-in push notification capabilities. AdventHealth applied Data Tiles and APIs to surface MyChart information inside a bespoke patient portal application, and the team executed custom development extending beyond standard Nova Notes functionality to tailor patient messaging and documentation workflows.
Integrations emphasized API-led data exchange, Data Tile embedding, and Community Connect patient portal site implementations to enable multi-site consumer access and shared patient access models. Technical activities covered design, build, test and upgrade cycles for Epic MyChart, configuration to support clinical and operational workflows, and ongoing user support for standard, technical and custom MyChart workflows.
Governance and rollout were driven by a Patient and Consumer Rapid Decision Group to prioritize requirements, with formal tracking and documentation of configuration changes and structured continual service improvement processes. The AdventHealth team provided certification and operational knowledge retention, ran remote working sessions to implement solutions, restructured education models for new team members, and navigated complex facility structure design to sustain Epic MyChart operations within the Electronic Health Record estate.
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Advocate Aurora Health | Healthcare | 155000 | $15.8B | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2021 | n/a |
In 2021, Advocate Aurora Health implemented Epic MyChart as a core patient-facing component of its Electronic Health Record environment. Epic MyChart is an Electronic Health Record application used to manage patient portal enrollment, appointment access, secure messaging, and patient access to clinical information across the system.
The Epic MyChart rollout focused on the pediatric medical group within Advocate Aurora Health, covering 12 plus pediatric subspecialties and operations spanning four cities in the Chicagoland area. Operational scope included management across more than 20 physician practices, oversight by three supervisors, and workflows supporting approximately 70 direct reports and the Kids Contact Center that handled clinical scheduling and service line inquiries.
Configuration work emphasized patient portal activation workflows, appointment scheduling templates, secure messaging setup, and template management to standardize physician documentation and access controls. Deployment activities included physician onboarding processes and contact center workflow adjustments to align call handling and scheduling with Epic MyChart patient access features.
Governance for the implementation was led through partnership with physician leaders via service line division meetings to address growth, access, no shows, referrals, template management, and productivity. A site lead model was used to share training materials and operational updates, and local orientation and training were executed for new facility openings and practice relocations as part of broader operational readiness.
Outcomes recorded in adjacent operational reporting included a 21 percent increase in MyChart activation over a six month period, with all 20 pediatric departments improving and a majority meeting or approaching activation goals. Contact center metrics show Advocate Aurora Health serving approximately 12,000 calls per month in 2021, with average call abandonment reduced from 11.5 percent in 2020 to 6.6 percent in 2021, reflecting concurrent operational changes tied to Epic MyChart adoption.
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Non Profit | 155000 | $9.2B | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2021 | n/a |
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Healthcare | 7000 | $1.4B | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2016 | n/a |
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Healthcare | 8606 | $1.6B | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2023 | n/a |
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Healthcare | 28500 | $5.8B | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2023 | KeyCare |
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Healthcare | 3500 | $60M | United States | Epic Systems | Epic MyChart | Electronic Health Record | 2015 | n/a |
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Buyer Intent: Companies Evaluating Epic MyChart
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Epic MyChart. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Epic MyChart for Electronic Health Record include:
- Moose Racing, a United States based Leisure and Hospitality organization with 10 Employees
- Methodist Health System, a United States based Healthcare company with 5500 Employees
- SOWELA Technical Community College, a United States based Education organization with 200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Epic MyChart Coverage
Epic MyChart is a Electronic Health Record solution from Epic Systems.
Companies worldwide use Epic MyChart, from small firms to large enterprises across 21+ industries.
Organizations such as CVS Health, Cigna Healthcare, Optum, Ascension and Upmc are recorded users of
Epic MyChart for Electronic Health Record.
Companies using Epic MyChart are most concentrated in Healthcare and Insurance, with adoption spanning over 21 industries.
Companies using Epic MyChart are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Epic MyChart across Americas, EMEA, and APAC.
Companies using Epic MyChart range from small businesses with 0-100 employees - 1.29%, to mid-sized firms with 101-1,000 employees - 15.86%, large organizations with 1,001-10,000 employees - 49.19%, and global enterprises with 10,000+ employees - 33.66%.
Customers of Epic MyChart include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Epic MyChart customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Electronic Health Record.