List of Freshdesk Messaging (Formerly Freshchat) Customers
Freshworks (formerly Freshdesk)
2950 South Delaware Street Suite 201,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-513-0514
Professional Services
4400
$839M
Since 2010, our global team of researchers has been studying Freshdesk Messaging (Formerly Freshchat) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI include: Nokia, a Finland based Manufacturing organisation with 78434 employees and revenues of $22.64 billion, Delivery Hero, a Germany based Retail organisation with 44612 employees and revenues of $10.94 billion, Nielsen Consumer, a United States based Professional Services organisation with 30000 employees and revenues of $7.50 billion, Lulu Hypermarket, a United Arab Emirates based Retail organisation with 57000 employees and revenues of $7.40 billion, Lulu Exchange, a United Arab Emirates based Banking and Financial Services organisation with 5000 employees and revenues of $7.40 billion and many others.
Contact us if you need a completed and verified list of companies using Freshdesk Messaging (Formerly Freshchat), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freshdesk Messaging (Formerly Freshchat) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1 grid | Professional Services | 40 | $4M | South Africa | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2024 | n/a |
In 2024, 1 grid deployed Freshdesk Messaging (Formerly Freshchat) on their website. The implementation uses Freshdesk Messaging (Formerly Freshchat) as the web conversational layer and is categorized under Chatbots and Conversational AI, supporting customer support and pre-sales engagement for the company's Professional Services operations in South Africa.
The deployment centers on a website-embedded chat widget configured with conversational bot flows, automated greetings, canned responses, and agent handoff to live support, leveraging Freshdesk Messaging (Formerly Freshchat) standard modules for session management and message threading. Configuration work emphasized intent-based routing and conversational triggers to surface high priority customer queries to support staff and to collect lead contact data.
Operational scope covers support and sales teams within 1 grid, with governance patterns that assign channel ownership, agent queues, and escalation workflows to ensure consistent response processes. Because the implementation is hosted as a web-embedded Freshdesk Messaging (Formerly Freshchat) instance, integrations are limited to the website engagement layer and internal process changes focused on chat-first service handling and scripted conversational playbooks.
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1-Grid South Africa | Communications | 120 | $15M | South Africa | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2024 | n/a |
In 2024, 1-Grid South Africa implemented Freshdesk Messaging (Formerly Freshchat) on its public website as the primary customer-facing channel for Chatbots and Conversational AI. The deployment places the Freshdesk Messaging (Formerly Freshchat) web messaging widget on the corporate site to centralize real-time customer engagement, supporting live chat and automated conversational entry points. This configuration positions Freshdesk Messaging (Formerly Freshchat) to manage initial inquiries and handoffs between automated workflows and human agents.
The implementation emphasizes conversational workflows, automated responses, contextual message history, and agent assignment to support customer support and pre-sales functions. Configuration and operational setup focused on widget behavior, canned responses, conversation tagging, and escalation rules to establish clear ownership inside the support organization. Governance covers conversation ownership, response routing and internal SLAs for handling inquiries received through the Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI channel.
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123ink Canada | Retail | 150 | $7M | Canada | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2024 | n/a |
In 2024, 123ink Canada deployed Freshdesk Messaging (Formerly Freshchat) on its public website. The deployment positions Freshdesk Messaging (Formerly Freshchat) as the companys Chatbots and Conversational AI application for online customer support and e-commerce customer engagement.
The implementation uses an embedded web chat widget and configured conversational flows to automate common inquiries, surface FAQ content, and collect contact details for follow up. Freshdesk Messaging (Formerly Freshchat) was configured with canned responses, bot-to-agent handoff rules, session routing and chat transcript capture to support order queries and account assistance.
Operational ownership sits with the customer support and e-commerce operations teams, with governance focusing on message templates, business hours routing, escalation rules and agent training for live handoffs. The rollout emphasized configuring conversational automation and agent workflows on the website, enabling a continuously managed front-line support channel under centralized messaging policies.
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191 Presidential Condominium Association | Non Profit | 39 | $5M | United States | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2018 | n/a |
In 2018, 191 Presidential Condominium Association implemented Freshdesk Messaging (Formerly Freshchat) on its public website to provide resident-facing chat functionality. Freshdesk Messaging (Formerly Freshchat) serves as the Chatbots and Conversational AI platform for real-time messaging, automated conversational workflows, and web-embedded chat widget interactions.
The deployment at this 39-employee nonprofit was focused on web embedding and conversational configuration, with workstreams for chat widget placement, canned responses, bot-triggered routing, and conversation history to support resident inquiries. Governance and operations are administered by association staff who manage user roles, queue assignments, and ongoing message handling to centralize website engagement and resident communications.
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1up Logistics | Transportation | 19 | $1M | United States | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2019 | n/a |
In 2019, 1up Logistics implemented Freshdesk Messaging (Formerly Freshchat) on its website. Freshdesk Messaging (Formerly Freshchat) was deployed as a Chatbots and Conversational AI solution to enable real-time customer engagement and asynchronous messaging for shipment inquiries and customer support.
The implementation focused on embedding the Freshdesk Messaging widget into the public site and configuring conversational workflows typical of Chatbots and Conversational AI, including automated bot responses, message routing from bot to human agents, a unified inbox for conversations, and reusable canned responses. Operational scope centered on customer service and small business development teams, with site-level administrative controls and message governance set up to manage escalation and agent handoffs in a compact organizational environment.
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Distribution | 600 | $140M | Singapore | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2017 | n/a |
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Communications | 25 | $10M | United States | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 630 | $78M | Canada | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2019 | n/a |
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Media | 12 | $1M | Thailand | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2020 | n/a |
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Consumer Packaged Goods | 30 | $3M | Germany | Freshworks | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | 2019 | n/a |
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Showing 1 to 10 of 2208 entries
Buyer Intent: Companies Evaluating Freshdesk Messaging (Formerly Freshchat)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Freshdesk Messaging (Formerly Freshchat). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI include:
- Georgia State University, a United States based Education organization with 7000 Employees
- Centerra Gold, a Canada based Oil, Gas and Chemicals company with 3800 Employees
- Hecht Kugellager, a Germany based Distribution organization with 28 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Freshdesk Messaging (Formerly Freshchat) Coverage
Freshdesk Messaging (Formerly Freshchat) is a Chatbots and Conversational AI solution from Freshworks.
Companies worldwide use Freshdesk Messaging (Formerly Freshchat), from small firms to large enterprises across 21+ industries.
Organizations such as Nokia, Delivery Hero, Nielsen Consumer, Lulu Hypermarket and Lulu Exchange are recorded users of
Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI.
Companies using Freshdesk Messaging (Formerly Freshchat) are most concentrated in Manufacturing, Retail and Professional Services, with adoption spanning over 21 industries.
Companies using Freshdesk Messaging (Formerly Freshchat) are most concentrated in Finland, Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Freshdesk Messaging (Formerly Freshchat) across Americas, EMEA, and APAC.
Companies using Freshdesk Messaging (Formerly Freshchat) range from small businesses with 0-100 employees - 74.5%, to mid-sized firms with 101-1,000 employees - 21.42%, large organizations with 1,001-10,000 employees - 3.49%, and global enterprises with 10,000+ employees - 0.59%.
Customers of Freshdesk Messaging (Formerly Freshchat) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Freshdesk Messaging (Formerly Freshchat) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.