List of Genesys Cloud CX Customers
Menlo Park, 94025, CA,
United States
Since 2010, our global team of researchers has been studying Genesys Cloud CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Cloud CX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Cloud CX for Call Center include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, BP, a United Kingdom based Oil, Gas and Chemicals organisation with 100500 employees and revenues of $189.19 billion, Deutsche Telekom, a Germany based Communications organisation with 201336 employees and revenues of $134.08 billion, BMW Germany, a Germany based Automotive organisation with 86895 employees and revenues of $114.25 billion, Procter & Gamble, a United States based Consumer Packaged Goods organisation with 108000 employees and revenues of $84.04 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys Cloud CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Cloud CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1&1 Ionos | Professional Services | 70 | $75M | United Kingdom | Genesys | Genesys Cloud CX | Call Center | 2022 | n/a |
In 2022, 1&1 Ionos deployed Genesys Cloud CX to support Call Center operations on their website. Genesys Cloud CX is used as the primary cloud contact center application, providing omnichannel routing, voice and web chat handling, and queue management consistent with Call Center functional terminology. The deployment leverages the Genesys Cloud CX application to surface website chat widgets and route inbound digital contacts to agent workflows.
The architecture is cloud native with Genesys Cloud CX operated as a SaaS service and embedded into the Ionos UK web experience for customer service and technical support interactions. Configuration emphasis is on contact routing, queue configuration and agent desktop workflows to centralize customer engagement within the platform. Operational ownership resides with Ionos service teams who manage configuration and routing policies through the Genesys Cloud CX administration tools.
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1-800-Flowers.com | Retail | 4000 | $1.8B | United States | Genesys | Genesys Cloud CX | Call Center | 2021 | n/a |
In 2021, 1-800-Flowers.com implemented Genesys Cloud CX as its Call Center platform. The Genesys Customer Experience Platform is surfaced on the company website to capture and route online customer interactions into the contact center.
The Genesys Cloud CX deployment was configured to deliver omnichannel contact routing, interactive voice response IVR, agent desktop, skill based routing, real time analytics, and workforce engagement capabilities. Configuration emphasis was on unified handling of voice and digital channels and agent assisted e commerce support workflows.
The implementation uses a cloud native SaaS architecture with web based CX components embedded on the site, enabling session handoff from web interactions to live agents. The platform implementation aligns with API driven orchestration to support internal customer care and order related workflows.
Operational scope centers on contact center and customer care functions across the United States, consolidating web and telephony channels into a single agent experience. Governance focused on standardizing contact handling workflows and agent routing rules, and on staged configuration updates to align with business operations.
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365.bank | Banking and Financial Services | 45 | $13M | Slovakia | Genesys | Genesys Cloud CX | Call Center | 2022 | n/a |
In 2022, 365.bank implemented Genesys Cloud CX for Call Center use on its website. The deployment uses the Genesys Customer Experience Platform to host customer-facing contact flows integrated into the website, enabling web chat and web-based callback entry points for retail banking customers in Slovakia. Genesys Cloud CX is hosted in the cloud and tailored for a small banking operation with 45 employees, centralizing customer service interactions for the bank's digital channels. The implementation emphasizes omnichannel session handling and browser-based agent consoles.
Functional capabilities configured include omnichannel routing, voice handling with callback, web chat, session queuing, and analytics and quality monitoring consistent with Call Center platforms, supporting the bank's customer service and digital support workflows. Integration work focused on embedding the Genesys Customer Experience Platform into website entry points and routing events to agent consoles, with authentication and web session orchestration retained at the web layer. Governance and operational change centered on defining routing rules, agent skill groups, contact queues, and updated operating procedures for web-first customer engagement, with administration performed through Genesys Cloud CX management tools. The narrative reflects a compact, cloud-first contact center deployment for 365.bank's customer service function.
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Professional Services | 200 | $20M | Indonesia | Genesys | Genesys Cloud CX | Call Center | 2023 | n/a |
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Media | 10 | $1M | United States | Genesys | Genesys Cloud CX | Call Center | 2021 | n/a |
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Communications | 17856 | $5.0B | Austria | Genesys | Genesys Cloud CX | Call Center | 2022 | n/a |
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Utilities | 13267 | $16.8B | Italy | Genesys | Genesys Cloud CX | Call Center | 2015 | n/a |
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Insurance | 800 | $300M | United States | Genesys | Genesys Cloud CX | Call Center | 2024 | n/a |
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Healthcare | 114000 | $42.0B | United States | Genesys | Genesys Cloud CX | Call Center | 2019 | n/a |
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Life Sciences | 900 | $200M | United States | Genesys | Genesys Cloud CX | Call Center | 2021 | n/a |
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Buyer Intent: Companies Evaluating Genesys Cloud CX
- Modern Aviation, a United States based Transportation organization with 210 Employees
- The Institute Of Education Ireland, a Ireland based Education company with 150 Employees
- Innovative E-Pay Solutions, a United States based Banking and Financial Services organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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