List of Genesys PureCloud Platform Customers
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United States
Since 2010, our global team of researchers has been studying Genesys PureCloud Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys PureCloud Platform for Call Center, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys PureCloud Platform for Call Center, Customer Experience include: Walgreens, a United States based Retail organisation with 206000 employees and revenues of $139.08 billion, Sony, a Japan based Manufacturing organisation with 113000 employees and revenues of $93.01 billion, Eli Lilly, a United States based Life Sciences organisation with 50605 employees and revenues of $65.18 billion, Volvo, a Sweden based Automotive organisation with 91154 employees and revenues of $55.49 billion, American Airlines, a United States based Transportation organisation with 136900 employees and revenues of $54.21 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys PureCloud Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Genesys PureCloud Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Actavo Group | Professional Services | 1849 | $200M | Ireland | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2017 | x |
Actavo Group implemented Genesys PureCloud Platform in 2017 to modernize its contact center and customer service functions, meeting an aggressive six-week operational readiness target. The Genesys PureCloud Platform deployment was chosen because it could be provisioned with staff fully trained and ready to go within the six-week timeframe, aligning with Actavo’s operational cadence for customer engagement. This implementation targeted Call Center,Customer Experience capabilities supporting front-line customer service teams.
The deployment leveraged the cloud-hosted SaaS architecture of Genesys PureCloud Platform, using standard contact routing and omnichannel engagement capabilities alongside agent desktop tools and analytics typical of Call Center,Customer Experience solutions. Actavo configured centralized contact center management controls, role-based administration, queue and routing rules, and real-time reporting to support day-to-day operations and supervisor monitoring.
Rollout emphasized rapid training and process standardization to operationalize new engagement workflows within weeks, establishing centralized governance over contact handling and escalation. As an explicit outcome Actavo gained greater control of contact center management and changed the way it communicates and engages with customers.
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Al Romansiah | Leisure and Hospitality | 1000 | $50M | Saudi Arabia | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2016 | x |
In 2016 Al-Romansiah deployed the Genesys PureCloud Platform as its Call Center,Customer Experience solution to centralize and modernize contact center operations. Speed was a primary requirement, and the company completed the move to the Genesys PureCloud platform in just two weeks while targeting improved reliability and a 360-degree view of the customer.
The implementation used the Genesys PureCloud platform powered by Amazon Web Services to provide ultraresilient, highly scalable multichannel operations that are easy to manage. Configuration focused on enabling multichannel capabilities and rapid service provisioning, with the organization adding chat and call recording as immediate functional extensions of the platform.
Local experts from Hadef Information Technology managed and set up the PureCloud platform, and the deployment was integrated with Al-Romansiah contact center operations, the corporate website and the company CRM system. Operational coverage centered on contact center and customer service workflows, enabling unified interaction handling across voice and digital channels.
Governance adjustments emphasized centralized control for a consolidated customer view and simplified administration of multichannel queues and recording policies. The implemented Genesys PureCloud Platform supported the stated objectives of improving reliability and quickly adding services, while providing a cloud native framework for ongoing expansion of customer experience capabilities.
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American Airlines | Transportation | 136900 | $54.2B | United States | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2015 | Direct from vendor |
In 2015 American Airlines deployed the Genesys PureCloud Platform to modernize contact center operations and centralize customer engagement tooling. The deployment targeted Call Center,Customer Experience use cases and replaced Oracle Siebel for CRM linked contact management, provisioned as a cloud SaaS solution procured direct from vendor.
The Genesys PureCloud Platform implementation delivered omnichannel routing, automatic call distribution, interactive voice response and analytics capabilities consistent with Call Center,Customer Experience requirements. Configuration work centered on routing policies, queue and skill group setup, session management and consolidated reporting, managed through the PureCloud tenant and administrative console.
Operational scope covered American Airlines contact centers and customer service functions, consolidating voice and digital channels into a single cloud instance. Integration and migration activity focused on preserving customer context and aligning CRM records during the move from Oracle Siebel to the Genesys PureCloud Platform, maintaining continuity of customer interactions across channels.
The vendor provided direct implementation services for cloud provisioning, initial configuration and cutover support. Governance emphasized centralized configuration control and role based access for supervisors and administrators, with vendor led handoff to internal contact center operations and ongoing vendor support for the cloud environment.
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Insurance | 25000 | $47.3B | United States | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2015 | Direct from vendor |
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Non Profit | 19000 | $2.9B | United States | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2015 | Direct from vendor |
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Professional Services | 4600 | $1.9B | United States | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2015 | Direct from vendor |
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Non Profit | 1000 | $200M | United States | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2015 | Direct from vendor |
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Retail | 2000 | $550M | United States | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2015 | Direct from vendor |
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Banking and Financial Services | 33372 | $10.3B | Mexico | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2012 | n/a |
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Retail | 5000 | $1.2B | United States | Genesys | Genesys PureCloud Platform | Call Center,Customer Experience | 2019 | n/a |
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Buyer Intent: Companies Evaluating Genesys PureCloud Platform
- State of South Dakota, a United States based Government organization with 38511 Employees
- SDS Manager Vietnam, a Vietnam based Professional Services company with 10 Employees
- Stericycle, a United States based Professional Services organization with 14550 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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