List of HP Service Manager Customers
Hewlett Packard Enterprise
1701 East Mossy Oaks Road,
Spring, 77389, TX,
United States
Spring, 77389, TX,
United States
1 678-259-9860
Professional Services
61000
$30.1B
Since 2010, our global team of researchers has been studying HP Service Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased HP Service Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using HP Service Manager for IT Service Management include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, GS Caltex, a South Korea based Oil, Gas and Chemicals organisation with 3248 employees and revenues of $45.88 billion, Maybank, a Malaysia based Banking and Financial Services organisation with 43000 employees and revenues of $5.37 billion, Computershare, a Australia based Banking and Financial Services organisation with 14081 employees and revenues of $2.20 billion and many others.
Contact us if you need a completed and verified list of companies using HP Service Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Computershare | Banking and Financial Services | 14081 | $2.2B | Australia | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2018 | n/a |
In 2018, Computershare implemented HP Service Manager to centralize IT Service Management for its Oceania support operations. The deployment positioned HP Service Manager as the primary ticketing and incident management system used by site support engineers and the Service Desk.
Configuration emphasized ITIL-aligned incident, problem and change management workflows within HP Service Manager, including SLA monitoring, escalation routing and ticket assignment capabilities. Engineers worked on allocated tickets through the HP Service Manager ticketing tool, handling 1st level server, network and voice support and providing 2nd and 3rd level desktop support.
HP Service Manager was used to coordinate support work related to Active Directory, Group Policy, SCCM, desktop deployment, Windows Server and Citrix XenDesktop and XenApp environments, and to record BAU network, wireless, remote access, printer and mobile device issues. Operational coverage included internal staff across the Oceania region and stakeholder communication with the wider business.
Governance relied on ITIL process controls with assigned ticket ownership and escalation paths routed through HP Service Manager, aligning 1st, 2nd and 3rd level support responsibilities. Daily operations and site support engineering in Melbourne and across the region used HP Service Manager as the central workflow and incident orchestration platform.
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Country Fire Authority Victoria | Government | 1379 | $317M | Australia | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2011 | n/a |
In 2011 Country Fire Authority Victoria implemented HP Service Manager to provide IT Service Management capabilities across its emergency response IT estate. The deployment was contracted as a three year software and services engagement to support CFA operations during the 2012 bushfire season.
HP Service Manager was configured as a business services management platform to deliver a consolidated dashboard that monitors applications and IT infrastructure. Configuration focused on real time monitoring, event correlation and service continuity workflows that surface incidents related to the advanced warning system, IP network, and physical and virtual server infrastructure.
Integrations explicitly included the CFA advanced warning system which publishes warnings, Fire Danger assessments and ban notifications, the organisation IP network, and on premise physical and virtual servers, enabling situational visibility for Technology Services and emergency management teams. Operational coverage targeted CFA Technology Services and operational units responsible for public communications and incident coordination across Victoria during high risk seasons.
Governance and rollout were aligned to emergency operations priorities, with the system positioned to maintain system continuity and precise communication between emergency management teams and the public as stated by CFA leadership. The implementation emphasized monitoring, alerting and coordination capabilities in the IT Service Management category with no quantified outcomes provided in the source.
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Defence Science and Technology Group | Aerospace and Defense | 8995 | $535M | Australia | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2016 | n/a |
In 2016, Defence Science and Technology Group implemented HP Service Manager as part of the JP2047 OSS Implementation within a Defence network transformation program. HP Service Manager was deployed to provide core IT Service Management capabilities in the Monitoring and Control Tower, which manages planning and simulation, fault management, configuration management, performance management and service management across the program.
The implementation used HP Service Manager 9 and configured ITIL aligned modules including incident management, change management, problem management, configuration management and the service desk. Workflows were built for end to end scenarios, including automated incident creation triggered by link down alarms and alerts on selected network switches, and orchestration of service request catalogues via web services WSDLs and XML payloads.
HP Service Manager integrated with OSS modules and operational tooling explicitly named in the program, including fault management via IBM OMNIBUS MoM, log and event aggregation with Splunk and MG Soft components, network topology and configuration via IBM ITNM and ITNCM, performance management via IBM ITNPM, billing and security management interfaces, and Cognos for DWH reporting. Integration and system integration testing validated synchronous and asynchronous exchanges between HP Service Manager and MoM, Splunk, ITNM, ITNCM and Cognos, covering interface contracts, data mappings and report feeds.
Governance and delivery emphasized requirements review, coordinated dry runs and system integration testing with multiple interface partners, and end to end test execution across service management workflows. The program team performed deployments on UNIX and Windows environments, acted as deployment and test engineers, and maintained an automated regression test suite for HP Service Manager 9 using TOSCA to support iterative validation and ongoing configuration changes.
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GS Caltex | Oil, Gas and Chemicals | 3248 | $45.9B | South Korea | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2008 | n/a |
In 2008, GS Caltex implemented HP Service Manager as its IT Service Management platform. The deployment established a foundation for centralized service support and formalized service desk workflows within the company.
The HP Service Manager implementation focused on standard ITSM functional modules including incident management, problem management, change management, configuration management and service catalog driven request fulfillment. Workstreams included configuration and customization of HP Service Manager to map existing support processes and automate ticket lifecycle routing and escalation.
Implementation efforts emphasized integrations with GS Caltex IT infrastructure components through tailored interfaces and custom connectors, reflecting the need to consolidate disparate operational tooling into a service oriented control plane. Operational coverage centered on IT operations, application support and service delivery teams, with processes instrumented to provide a single source for service support activities.
Governance centered on a phased rollout coupled with concurrent education and change management to address cultural resistance and role accountability. The project delivered early, short term validation of enterprise ITSM practices while signaling that broader expansion beyond the initial service support scope would require ongoing process alignment and additional integration work.
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Health Support Services (HSS) WA | Government | 1000 | $100M | Australia | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2012 | n/a |
In 2012 Health Support Services (HSS) WA deployed HP Service Manager v9.41 as its enterprise IT Service Management platform, replacing the existing HP OpenView ticketing system for a state-wide support population of more than 40,000 users, under vendor Hewlett Packard Enterprise. The implementation targeted the centralization of incident intake and service desk operations for WA Health, positioning HP Service Manager as the authoritative ticketing and request orchestration layer across clinical and corporate IT teams.
Configuration focused on core ITSM capabilities consistent with HP Service Manager, including incident management, problem tracking, change management, a service catalog and configuration management concepts to support asset and configuration visibility. The deployment used HP Service Manager functional constructs such as case lifecycle automation, role-based access control, and workflow-driven approvals to align operational processes with IT service workflows.
Operational coverage was explicitly state-wide across WA Health, servicing both local hospital IT teams and central support groups, and involved a migration of ticketing streams away from HP OpenView to the HP Service Manager environment, consolidating service desk queues and request routing. Integrations were oriented toward consolidating existing ticket sources into HP Service Manager, creating a single point of record for incidents and changes while preserving historical ticket data from the prior HP OpenView system.
Governance for the rollout emphasized standardized incident and change workflows, formalized request categorization, and centralized service management ownership to ensure consistent handling across departments and sites. HP Service Manager was positioned as the platform to enforce workflow policies and approval gates, supporting operational governance across WA Health without introducing named third party implementation partners.
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Banking and Financial Services | 43000 | $5.4B | Malaysia | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2017 | n/a |
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Banking and Financial Services | 25954 | $63.6B | South Africa | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2020 | n/a |
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Banking and Financial Services | 5000 | $1.5B | Colombia | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2019 | n/a |
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Oil, Gas and Chemicals | 96000 | $284.3B | United Kingdom | Hewlett Packard Enterprise | HP Service Manager | IT Service Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating HP Service Manager
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating HP Service Manager. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating HP Service Manager for IT Service Management include:
- Leidos, a United States based Aerospace and Defense organization with 47000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD HP Service Manager Coverage
HP Service Manager is a IT Service Management solution from Hewlett Packard Enterprise.
Companies worldwide use HP Service Manager, from small firms to large enterprises across 21+ industries.
Organizations such as Shell, NedBank, GS Caltex, Maybank and Computershare are recorded users of
HP Service Manager for IT Service Management.
Companies using HP Service Manager are most concentrated in Oil, Gas and Chemicals and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using HP Service Manager are most concentrated in United Kingdom, South Africa and South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of HP Service Manager across Americas, EMEA, and APAC.
Companies using HP Service Manager range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 11.11%, large organizations with 1,001-10,000 employees - 44.44%, and global enterprises with 10,000+ employees - 44.44%.
Customers of HP Service Manager include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified HP Service Manager customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.