List of IBM Tivoli Customers
IBM
1 New Orchard Road,
Armonk, 10504, NY,
United States
Armonk, 10504, NY,
United States
1 914-499-1900
Professional Services
293000
$67.5B
Since 2010, our global team of researchers has been studying IBM Tivoli customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Tivoli for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Tivoli for IT Service Management include: Truist Bank, a United States based Banking and Financial Services organisation with 37086 employees and revenues of $20.32 billion, Telstra, a Australia based Communications organisation with 29520 employees and revenues of $15.93 billion, Fluor Corporation, a United States based Construction and Real Estate organisation with 30181 employees and revenues of $15.47 billion, Telstra, a Australia based Communications organisation with 31876 employees and revenues of $14.58 billion, Westpac, a Australia based Banking and Financial Services organisation with 34168 employees and revenues of $14.15 billion and many others.
Contact us if you need a completed and verified list of companies using IBM Tivoli, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The IBM Tivoli customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aditya Birla Retail | Retail | 26965 | $1.7B | India | IBM | IBM Tivoli | IT Service Management | 2021 | n/a |
In 2021, Aditya Birla Retail implemented IBM Tivoli for IT Service Management. The deployment replaced BMC Remedy ITSM Suite and was scoped to support IT operations for Aditya Birla Fashion and Retail Ltd, with field execution work recorded in Bengaluru, Karnataka.
IBM Tivoli was configured to manage Tivoli Storage Manager 7.1 instances and to centralize backup and storage administration. Functional capabilities implemented included backup scheduling and orchestration, storage management, and data protection controls, with operators planning and executing backup schedules as part of routine IT operations.
The implementation operated alongside VEEAM Backup and Replication and used IBM-Spectrum Protect for data security, reflecting an integration pattern focused on backup orchestration and secure storage. Operational ownership rested with infrastructure and IT support teams delivering daily backup execution and recovery readiness for retail IT assets.
Governance and workflow changes emphasized formalized backup scheduling, centralized storage management processes, and role based operational workflows to support incident handling and recovery within the IT Service Management framework. Configuration and operational procedures were documented to align Tivoli based storage management with the organizations IT operations and support practices.
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Apple Vacations | Professional Services | 590 | $210M | United States | IBM | IBM Tivoli | IT Service Management | 2013 | n/a |
In 2013, Apple Vacations implemented IBM Tivoli as part of an IT Service Management deployment to stabilize web performance and strengthen back office SAP operations. The work targeted rising direct consumer web sales and the need to support business development activities with reliable analysis of sales, margin and consumer trends.
The IBM Tivoli implementation centered on IBM Tivoli Storage Manager for centralized storage management and data protection, integrated with an IBM XIV Storage System, IBM Power 770 servers running IBM AIX Version 6, IBM DB2 Version 9 and mySAP Business Suite. Configuration emphasized policy driven storage lifecycle management and automated backup orchestration to ensure availability for the SAP landscape.
Architecturally the program consolidated infrastructure into IBM Power Systems, reducing roughly seventy older UNIX servers to two POWER7 Power 770 servers and consolidating twelve physical application servers into four virtual servers on IBM PowerVM. The deployment also incorporated IBM WebSphere eXtreme Scale for caching and the IBM XIV Storage System to improve SAP storage performance and reduce physical storage footprint.
Reported outcomes from the implementation included higher system performance from the same memory configuration per SAP application server, elimination of around seventy UNIX servers with a 50 percent reduction in energy and cooling costs, a 10 percent reduction in administration costs following server consolidation, and stated storage savings of more than 80 percent alongside an 80 percent reduction in storage administration workload. The configuration positioned IBM Tivoli within Apple Vacations IT Service Management to deliver more consistent SAP availability and faster web facing performance for sales and analytics workflows.
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Balluff | Manufacturing | 3900 | $671M | Germany | IBM | IBM Tivoli | IT Service Management | 2012 | n/a |
In 2012, Balluff implemented IBM Tivoli as part of a targeted infrastructure consolidation supporting its SAP ERP landscape, positioning IBM Tivoli within its IT Service Management tooling for enterprise backup and storage orchestration. The IBM Tivoli deployment functioned as the primary IT Service Management component for backup management and retention, integrated into a fully virtualized IBM Power Systems environment.
The deployment replaced existing HP servers with Power 750 servers hosting 24 Power7 processor cores and 384 GB main memory, and consolidated storage onto 79 TB of IBM XIV high end capacity plus 30 TB on an IBM DS3500 for backup to disk. Tivoli Storage Manager was configured to manage system backups and retention workflows in conjunction with DB2 compression, reducing database footprint and backup data volumes.
Integrations were explicitly with the SAP application stack and the DB2 database, following a move away from Oracle, with Tivoli Storage Manager operating alongside DB2 and the IBM storage layer to shorten backup windows and streamline database maintenance. The operational scope covered Balluff’s SAP environment at its Neuhausen operations and supported ERP business functions across finance, manufacturing and operations.
Governance and operational outcomes reported by Balluff included higher IT reliability and lower administrative effort for database and backup management, the ERP system processing 60 percent more batch jobs, dialog response times reduced by 15 percent, backup times reduced by about 50 percent, overall IT costs reduced by 15 percent, and DB2 compression halving database size with annual savings in the five figures.
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Bank of East Asia | Banking and Financial Services | 7861 | $2.6B | Hong Kong | IBM | IBM Tivoli | IT Service Management | 2015 | n/a |
In 2015 Bank of East Asia implemented IBM Tivoli for IT Service Management. An infrastructure consultant was seconded from January 2015 to November 2016 to support infrastructure and application systems and to deliver new project implementations across the bank's Hong Kong environment.
The IBM Tivoli deployment focused on infrastructure and hardware monitoring, event collection, and service availability tracking. Implementation work included configuring IBM Tivoli monitoring alongside IBM System Director and HP SIM to consolidate hardware telemetry and alerts. The deployment was instrumented to monitor virtual infrastructure on VMware vSphere 5.x and to provide visibility into VDI platforms such as Citrix XenDesktop, VMware View, and Huawei VDI.
Operational monitoring and orchestration were coordinated with cross platform automation and supporting tools, notably BMC Control-M 8.0 for workload automation, and with cloud service endpoints on Amazon AWS, IBM SoftLayer, and Microsoft Azure. The implementation also covered SFTP upgrade workstreams using Axway CFT, Cygwin, and WinSCP, and provided monitoring support for Windows 2012 R2 VM provisioning and the Microsoft HIS Server upgrade.
Governance emphasized embedded infrastructure support workflows, runbook based operationalization, and templated monitoring configurations to align alerts to infrastructure teams and project owners. IBM Tivoli served as the IT Service Management platform providing consolidated operational visibility across compute, storage tiers, and network segments involved in high performance VDI and other infrastructure projects.
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Cooperative Financial Services (inc Co op Bank) | Banking and Financial Services | 2800 | $800M | United Kingdom | IBM | IBM Tivoli | IT Service Management | 2009 | n/a |
In 2009, Cooperative Financial Services (inc Co op Bank) implemented IBM Tivoli as a middleware monitoring platform within its IT Service Management environment. IBM Tivoli was deployed to provide a proactive middleware monitoring capability across the organisation and to serve as the primary middleware proactive monitoring solution.
The deployment used IBM's Tivoli Composite Application Monitoring solution ITCAM for WebSphere MQ, WebSphere Message Broker and WebSphere Application Server, instrumenting messaging queues, broker flows and application server endpoints. Functional capabilities provisioned included event collection and alerting, topology-aware correlation and centralized dashboards for middleware health and availability.
ITCAM was fully integrated with the Coops Incident and Problem management systems to forward alerts and create incidents so operational teams could route and triage middleware events through established ITSM workflows. Operational ownership aligned with middleware operations and support teams, providing organisation-wide coverage for core messaging and application middleware components, and the IBM Tivoli implementation is reported as being used successfully as the Middleware proactive monitoring solution for the organisation.
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Banking and Financial Services | 4300 | $3.1B | India | IBM | IBM Tivoli | IT Service Management | 2012 | n/a |
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Construction and Real Estate | 30181 | $15.5B | United States | IBM | IBM Tivoli | IT Service Management | 2016 | n/a |
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Construction and Real Estate | 25 | $10M | Malaysia | IBM | IBM Tivoli | IT Service Management | 2015 | n/a |
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Retail | 30387 | $5.1B | Brazil | IBM | IBM Tivoli | IT Service Management | 2010 | n/a |
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Utilities | 560 | $287M | Australia | IBM | IBM Tivoli | IT Service Management | 2013 | n/a |
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Showing 1 to 10 of 23 entries
Buyer Intent: Companies Evaluating IBM Tivoli
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IBM Tivoli. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IBM Tivoli for IT Service Management include:
- Hecht Kugellager, a Germany based Distribution organization with 28 Employees
- Bandhan Bank, a India based Banking and Financial Services company with 69702 Employees
- Toronto Public Library Board, a Canada based Media organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IBM Tivoli Coverage
IBM Tivoli is a IT Service Management solution from IBM.
Companies worldwide use IBM Tivoli, from small firms to large enterprises across 21+ industries.
Organizations such as Truist Bank, Telstra, Fluor Corporation and Westpac are recorded users of
IBM Tivoli for IT Service Management.
Companies using IBM Tivoli are most concentrated in Banking and Financial Services, Communications and Construction and Real Estate, with adoption spanning over 21 industries.
Companies using IBM Tivoli are most concentrated in United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IBM Tivoli across Americas, EMEA, and APAC.
Companies using IBM Tivoli range from small businesses with 0-100 employees - 4.35%, to mid-sized firms with 101-1,000 employees - 26.09%, large organizations with 1,001-10,000 employees - 30.43%, and global enterprises with 10,000+ employees - 39.13%.
Customers of IBM Tivoli include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IBM Tivoli customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.