List of IFS CRM Customers
IFS
Teknikringen 5, Box 1545,
Linkoping, 583 30,
Sweden
Linkoping, 583 30,
Sweden
46 13460 3600
Professional Services
7000
$1.7B
Since 2010, our global team of researchers has been studying IFS CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IFS CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IFS CRM for CRM include: Damen Shipyards Gorinchem B.V., a Netherlands based Manufacturing organisation with 10500 employees and revenues of $2.55 billion, Tomra Systems, a Norway based Manufacturing organisation with 5400 employees and revenues of $1.34 billion, Multiplex UK, a United Kingdom based Construction and Real Estate organisation with 2000 employees and revenues of $1.00 billion, Suffolk County Water, a United States based Utilities organisation with 800 employees and revenues of $255.0 million, Olympus KeyMed, a United Kingdom based Manufacturing organisation with 1200 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using IFS CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The IFS CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anthesis | Professional Services | 91 | $20M | United Kingdom | IFS | IFS CRM | CRM | 2014 | n/a |
In 2014, Anthesis implemented IFS CRM to centralize customer engagement and commercial workflows. The deployment is documented as IFS CRM in the CRM category and targeted opportunity to order processes and management reporting from the outset.
Implementation work included Aurena development for Apps10 CRM, with configuration of Opportunity to Order workflows, events handling, data migration routines and security role definitions. Reporting capabilities were delivered as interactive lobbies to support pipeline visibility and executive dashboards.
Operational scope centered on sales and commercial operations and extended into bid and delivery coordination, with governance activities focused on data migration sequencing and security configuration during rollout. Anthesis IFS CRM CRM provided a unified application platform for sales, commercial and client-facing functions.
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BOLIX | Distribution | 300 | $30M | Poland | IFS | IFS CRM | CRM | 2011 | n/a |
In 2011 Bolix implemented IFS CRM, deploying the CRM application to support sales operations, B2B customer self-service, and warehouse-oriented customer workflows as part of a broader IFS upgrade. The implementation was executed to retain core IFS functionality while remodeling business workflows across production, manufacturing reporting, logistics and sales.
The IFS CRM implementation was configured to enable task-oriented warehouse workflows and to extend sales automation. Key capabilities implemented included pallet-handling workflow support, online reporting of warehousing tasks via wireless QR code reader terminals, shipment planning and scheduling for manufacturing and logistics, FEFO based shipment processing, and paper-free approval and valuation processes in the sales cycle. The full application name IFS CRM appears in system screens and was re-implemented to align with redesigned processes rather than to add unrelated modules.
Integrations were realized within the IFS environment to connect manufacturing reporting, warehouse terminals and sales order processing, and the scope covered production floor communication, warehouse operations and field sales workflows. The deployment also extended to Bolix’s Ukrainian subsidiary where IFS was used to cover financials and distribution, providing cross-entity transparency and control as part of the same application landscape.
Governance and process restructuring accompanied the technical rollout, business workflows were remodeled, new rules for warehouse operations were established, and manufacturing reporting procedures were changed to capture actual task times for comparison to standards. A request system for terminal operators redistributed operational responsibilities, and sales processes were reworked to include on-the-fly valuation and paperless documentation involving field sales representatives in both order drafting and execution.
Reported outcomes included improved warehouse operations through online logging of manufactured items, introduction of a pallet unit and pallet transfer reporting to improve inventory accuracy, elimination of manual typing, reduced paperwork and better stock rotation. Shipment efficiency improved with collective shipments and pallet verification, staff responsibilities became clearer enabling analysis of individual task performance, and the solution enabled customers to use a flexible B2B web portal to browse inventory, place orders and view invoices and shipment status.
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Cheer Pack North America | Manufacturing | 270 | $30M | United States | IFS | IFS CRM | CRM | 2021 | n/a |
In 2021, Cheer Pack North America deployed IFS CRM as part of its broader IFS.ai application landscape to support rapid manufacturing growth and expanded sales operations. The deployment sat alongside a modular IFS ERP architecture already used across manufacturing and provided the company with scalable available-to-promise capability as it added a new plant and grew to over 270 employees.
Implementation focused on functional modules commonly associated with the CRM category, with explicit use of the customer service module and the CRM module to surface opportunities and drive sales motions. Manufacturing and quality modules were implemented in parallel, document management was centralized for version control and scanning, and the shop-order configuration replaced the prior production line approach to provide the finer lot traceability customers required.
Operational architecture included real-time access to IFS.ai from shop floor and warehouse roles, enabled by a mobility rollout using more than thirty Microsoft Surface Pro tablets as laptop replacements. The IFS CRM and adjacent modules were used by sales, customer service, manufacturing supervisors and warehouse coordinators to create a seamless connection between sales, production and warehouse and to surface real-time production and inventory data.
Governance and rollout emphasized training and staged adoption, with sales staff receiving classes to adopt IFS CRM and plans to extend the sales module to broaden usage. Outcomes recorded by the customer include complete stock visibility, reduced costs through time savings, improved lot traceability, centralized document control and quantified time savings for supervisors and warehouse employees through mobile access to IFS.ai.
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Damen Shipyards Gorinchem B.V. | Manufacturing | 10500 | $2.5B | Netherlands | IFS | IFS CRM | CRM | 2011 | n/a |
In 2011, Damen Shipyards Gorinchem B.V. implemented IFS CRM to manage customer data across its global seller organization. The deployment prioritized a secure, fast, and easy to operate CRM to address the need for sellers to access customer records from anywhere in the world.
IFS CRM was configured as a centralized customer repository with standard CRM capabilities such as contact management, sales force automation, and opportunity pipeline management to support sales and account management workflows. Configuration emphasized role based access control and streamlined data entry patterns to reduce friction for field sellers and to keep the system easy to operate.
Operational coverage concentrated on the sellers working worldwide, making IFS CRM the primary CRM for sales and customer data management at Damen. The implementation emphasized network and application performance considerations to deliver seamless access for distributed sales teams, shaping session management and availability expectations.
Governance focused on access controls and simplified operational processes, with rollout and support models aligned to sales and account management teams. The primary implementation challenge documented was ensuring seamless global access to CRM data for sellers, and that constraint directly influenced configuration, user workflows, and operational support design.
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Dolphin Drilling | Construction and Real Estate | 500 | $100M | United Kingdom | IFS | IFS CRM | CRM | 2020 | n/a |
In 2020, Dolphin Drilling implemented IFS CRM as part of a broader IFS Applications deployment across its onshore and offshore operations. The IFS CRM implementation sits within the CRM Apps Category and was deployed to support 500 users across onshore sites in Norway, the United Kingdom and Singapore, and a fleet of three offshore rigs.
The deployment included a multi-module configuration with explicit modules for finance, project, maintenance, supply chain, rental management, HR and CRM. The implementation leveraged IFS CRM for customer relationship management, including customer account and contract data to support sales and service workflows, and used IFS Lobbies to provide customizable user interfaces and role-based insights for onshore and offshore personnel.
Operational integration focused on replication and data synchronization between onshore units and offshore rigs, plus site move and transport order capabilities to handle logistics for mobile assets. Maintenance was a priority, the IFS maintenance module was combined with the IFS IoT Business Connector to capture and analyze sensor data from rigs, supporting condition monitoring and maintenance planning alongside project and supply chain processes.
Governance and process objectives targeted global finance requirements including intercompany processing and consolidation, reduction of offshore administrative work through digitalization, and improved workflow transparency. The program emphasized operational efficiency, increased uptime and stronger asset control as stated business goals, and rollout planning covered both onshore sites and offshore rigs to align crew, finance and maintenance workflows with the IFS CRM and adjacent applications.
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Manufacturing | 101 | $13M | Sweden | IFS | IFS CRM | CRM | 2012 | n/a |
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Manufacturing | 150 | $20M | Poland | IFS | IFS CRM | CRM | 2018 | InfoConsulting |
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Construction and Real Estate | 2000 | $1.0B | United Kingdom | IFS | IFS CRM | CRM | 2013 | n/a |
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Manufacturing | 1200 | $250M | United Kingdom | IFS | IFS CRM | CRM | 2015 | n/a |
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Consumer Packaged Goods | 352 | $50M | United Kingdom | IFS | IFS CRM | CRM | 2018 | n/a |
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Showing 1 to 10 of 16 entries
Buyer Intent: Companies Evaluating IFS CRM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IFS CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IFS CRM for CRM include:
- ACR Electronics, a United States based Manufacturing organization with 160 Employees
- Burt Process Equipment, a United States based Manufacturing company with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IFS CRM Coverage
IFS CRM is a CRM solution from IFS.
Companies worldwide use IFS CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Damen Shipyards Gorinchem B.V., Tomra Systems, Multiplex UK, Suffolk County Water and Olympus KeyMed are recorded users of
IFS CRM for CRM.
Companies using IFS CRM are most concentrated in Manufacturing, Construction and Real Estate and Utilities, with adoption spanning over 21 industries.
Companies using IFS CRM are most concentrated in Netherlands, Norway and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IFS CRM across Americas, EMEA, and APAC.
Companies using IFS CRM range from small businesses with 0-100 employees - 12.5%, to mid-sized firms with 101-1,000 employees - 62.5%, large organizations with 1,001-10,000 employees - 18.75%, and global enterprises with 10,000+ employees - 6.25%.
Customers of IFS CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IFS CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.