List of LiveOps Customers
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Since 2010, our global team of researchers has been studying LiveOps customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveOps for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveOps for Call Center include: Deutsche Post, a Germany based Transportation organisation with 601723 employees and revenues of $92.60 billion, MetLife, a United States based Insurance organisation with 45000 employees and revenues of $66.91 billion, Aegon, a Netherlands based Insurance organisation with 15700 employees and revenues of $32.50 billion, Pizza Hut, a United States based Retail organisation with 350000 employees and revenues of $19.60 billion, Royal Mail Plc, a United Kingdom based Transportation organisation with 169313 employees and revenues of $17.63 billion and many others.
Contact us if you need a completed and verified list of companies using LiveOps, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The LiveOps customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ADT | Professional Services | 14300 | $5.0B | United States | LiveOps | LiveOps | Call Center | 2015 | Direct from vendor |
In 2015, ADT implemented LiveOps as its Call Center application in a cloud deployment. The LiveOps solution was procured and implemented directly from vendor LiveOps, replacing Oracle CRM On Premises for frontline contact center operations.
Configuration centered on core Call Center capabilities, including agent desktop workflows, skills based routing, inbound and outbound campaign management, interactive voice response configuration, queue and session management, and operational reporting. The implementation emphasized real time monitoring and configurable routing rules to align call flows with customer service and technical support functions.
Integrations were executed to connect LiveOps with Oracle CRM On Premises to share customer context and call records, and standard telephony integration was used to tie LiveOps into ADT contact routing infrastructure. The deployment covered ADT contact center operations and was positioned to support customer service and dispatch teams within the company.
Governance and rollout were vendor led, with LiveOps handling platform configuration and production cutover tasks directly for ADT. Operational governance focused on centralized contact center routing, standardized agent workflows and escalation processes, and change control for ongoing voice and contact handling configuration.
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ADT Security New Zealand | Professional Services | 1200 | $350M | New Zealand | LiveOps | LiveOps | Call Center | 2013 | x |
In 2013, ADT Security New Zealand implemented LiveOps in a Call Center deployment focused on automating hourly welfare checks for deployed security guards. The deployment used Serenova, including LiveOps Social, to shift routine monitoring from voice call workflows to an automated SMS messaging system.
LiveOps was configured to manage outbound SMS workflows, schedule hourly welfare checks and capture guard responses, providing centralized tracking of check status consistent with Call Center orchestration. Functional capabilities implemented included automated outbound messaging, scripted response handling and centralized queuing and state management aligned with standard contact center operational flows.
Operational coverage included guards assigned to the Department of Work and Income across offices through New Zealand, embedding LiveOps into ADT Security New Zealand contact operations that support a public sector contract. The switch from voice calls to an automated SMS messaging system paid off almost immediately according to the case study, while Serenova and LiveOps Social provided the messaging orchestration and operational monitoring for the hourly welfare check program.
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Aegon | Insurance | 15700 | $32.5B | Netherlands | LiveOps | LiveOps | Call Center | 2009 | n/a |
In 2009 Aegon implemented LiveOps in the Call Center to centralize contact handling for its insurance customer service operations. LiveOps was deployed to provide core call center functionality and to standardize agent workflows across Aegon's contact center environment.
Configuration emphasized automatic call distribution, interactive voice response, skills based routing, agent desktop workflow orchestration, and real time operational dashboards consistent with Call Center capabilities. LiveOps supported reporting and workforce scheduling workflows that enabled supervision and shift planning within contact operations.
The implementation targeted enterprise customer service and contact center teams, establishing role based access to LiveOps administration and operational reporting. Governance changes included standardized call handling procedures and centralized operational ownership for the LiveOps platform to align contact center processes with Aegon's service delivery requirements.
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Consumer Packaged Goods | 3000 | $254M | India | LiveOps | LiveOps | Call Center | 2015 | Direct from vendor |
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Healthcare | 19000 | $9.5B | Australia | LiveOps | LiveOps | Call Center | 2015 | Direct from vendor |
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Insurance | 3161 | $960M | United States | LiveOps | LiveOps | Call Center | 2013 | x |
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Insurance | 200 | $120M | United States | LiveOps | LiveOps | Call Center | 2013 | x |
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Non Profit | 302 | $22M | United Kingdom | LiveOps | LiveOps | Call Center | 2015 | x |
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Transportation | 601723 | $92.6B | Germany | LiveOps | LiveOps | Call Center | 2013 | x |
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Retail | 11500 | $2.6B | United States | LiveOps | LiveOps | Call Center | 2015 | Direct from vendor |
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Buyer Intent: Companies Evaluating LiveOps
- Clerestory Projects Group, a United States based Construction and Real Estate organization with 12 Employees
- Capital Health, a United States based Healthcare company with 1700 Employees
- Wadsworth Water Supply Corporation, a United States based Utilities organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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