List of Microsoft Dynamics 365 Customer Engagement Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 Customer Engagement for Customer Engagement include: TotalEnergies, a France based Oil, Gas and Chemicals organisation with 100000 employees and revenues of $195.61 billion, Centene, a United States based Healthcare organisation with 60500 employees and revenues of $163.07 billion, Walgreens Boots Alliance, a United States based Retail organisation with 312000 employees and revenues of $147.70 billion, Lowe'S, a United States based Retail organisation with 270000 employees and revenues of $83.67 billion, Merck, a United States based Life Sciences organisation with 73000 employees and revenues of $64.17 billion and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Microsoft Dynamics 365 Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A2Dominion Group | Non Profit | 1000 | $556M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2022 | n/a |
In 2022, A2Dominion Group implemented Microsoft Dynamics 365 Customer Engagement to consolidate customer and resident interaction workflows across its social housing operations, aligning the deployment with the Customer Engagement category for CRM and service orchestration. The implementation was positioned as an enterprise solution scoped to support resident services and tenancy-focused business functions, with a Solutions Architect embedded to guide technical design and build activities.
The Microsoft Dynamics 365 Customer Engagement configuration emphasized core Customer Engagement capabilities including contact and case management, service automation, and business process flows, with extensions via Microsoft Power Platform for workflow automation and low code forms. Design work focused on translating business requirements into user stories and technical specifications, and the Solutions Architect documented inconsistencies and critical elements that required enterprise-level design decisions.
Architecturally the program incorporated Power Platform components for orchestration and Azure DevOps for application lifecycle management, reflecting an integrated Microsoft stack approach to ALM and continuous delivery. The delivery model involved collaboration with a System Integrator and senior stakeholders to validate technical designs and to coordinate build, testing, and deployment phases, and it relied on established software integration practices to connect Dynamics 365 Customer Engagement with existing operational tools.
Governance and rollout planning included requirements and design workshops, business analyst led user story conversion, and assessment of organisational structure against the programme roadmap to identify transformational efficiencies. Operational governance emphasized formal review of assumptions and critical elements prior to design sign off, and the implementation approach centered on iterative testing and managed releases across the affected business functions.
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AADA | Automotive | 50 | $5M | Australia | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2019 | n/a |
In 2019, AADA implemented Microsoft Dynamics 365 Customer Engagement. The deployment established a centralized Customer Engagement platform to consolidate contact and account management and to provide a single source of truth for member and customer records.
The engagement covered complete design and configuration of the Microsoft Dynamics 365 Customer Engagement CRM, including core contact and account data models, sales automation, service case management, form and view customization, and workflow automation consistent with Customer Engagement capabilities. Configuration work emphasized role based security and custom entities to align system behavior with AADA business processes for a 50 employee organization.
The implementation included integrations with key third party products to enable data synchronization and process orchestration, using API oriented integration patterns and connector based flows where appropriate. Operational coverage focused on membership management, customer support and business development functions across AADA operations in Australia.
Governance and rollout followed a phased approach with configuration validation, testing and end user training, and established change control and data ownership rules to manage updates to the CRM configuration and customizations. The program centered on sustaining configuration discipline for ongoing administration of Microsoft Dynamics 365 Customer Engagement.
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2020 | n/a |
In 2020, ABN AMRO implemented Microsoft Dynamics 365 Customer Engagement as a greenfield SaaS solution to establish a NextGen CRM platform. The Microsoft Dynamics 365 Customer Engagement deployment targeted enterprise customer engagement capabilities within ABN AMRO Bank N.V. and aligns with the Customer Engagement category for banking and financial services.
Implementation centered on core customer engagement modules configured for relationship management, case and service management, and customer data orchestration, leveraging Dynamics capabilities for entity modeling, forms, business rules, and security. The solution design emphasized extensible data models and role based access to support retail and corporate banking workflows and to centralize customer records for downstream processes.
Architecturally the implementation used Microsoft Dynamics 365 Customer Engagement as the SaaS front end with Azure based integration services for connectivity, employing realtime APIs, publish subscribe messaging, streaming, and batch integration patterns documented by the integration architect. Complex data migration into the Dynamics data model was a defined workstream, and integration designs supported both synchronous transactional flows and asynchronous synchronization across systems.
Governance and delivery were led by a Chapter Lead CRM and a Senior IT engineer Integration Architect, who provisioned the team from scratch, produced solution and integration designs, and aligned technical delivery with other Agile teams. Operationalization focused on business IT architecture artifacts, integration pattern standards, and ongoing team grooming and guidance to sustain the NextGen CRM implementation.
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ABS GLOBAL, INC. | Professional Services | 1600 | $210M | United States | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2016 | n/a |
In 2016, ABS GLOBAL, INC. implemented Microsoft Dynamics 365 Customer Engagement as part of a broader Genus PLC enterprise program, with the rollout managed under a program budget in excess of $20m. The deployment of Microsoft Dynamics 365 Customer Engagement was executed alongside Microsoft Dynamics 365 Finance & Operations and Human Resources modules to establish a unified enterprise template for sales, service, finance and HR processes.
The Microsoft Dynamics 365 Customer Engagement implementation focused on core Customer Engagement capabilities, including sales automation, service and case management, marketing orchestration and customer self service, configured to align with the enterprise template. The Customer Engagement application was configured to support standard workflows for opportunity management, account and contact management, service scheduling and campaign management, with template settings designed for repeatable country rollouts.
Operational delivery included integration and co-deployment with Dynamics 365 Finance & Operations and D365 Talent HR functionality, and encompassed integration, data migration, cutover planning and go live hypercare. The program commenced subsequent country rollouts to 25 plus legal entities across six continents and included rollout of D365 Talent HR to more than 3000 staff in 15 plus countries, with onsite and remote training and change management. Adjacent custom applications managed in the program included a global production system spanning US, UK, Canada and Brazil and a mobile tablet sales order entry system used by over 500 global users.
Governance was formalized through a global program team of more than 60 people, C suite steering group meetings, license management and centralized budget and resource controls. Program management responsibilities included business case development, program cost and timescale planning, training and rollout sequencing, and implementation of project and task management processes and governance controls.
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ACCA (Association of Chartered Certified Accountants) | Non Profit | 1341 | $298M | United Kingdom | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2020 | n/a |
In 2020, ACCA implemented Microsoft Dynamics 365 Customer Engagement as part of a global Digital Transformation program, establishing a cloud-first Customer Engagement platform to centralize constituent interactions. The deployment targeted Customer Engagement use cases across member services, marketing, and customer support, and was delivered in collaboration with an implementation partner using Agile methodology.
Microsoft Dynamics 365 Customer Engagement was configured to support standard Customer Engagement capabilities, including constituent and contact management, sales automation for corporate partnerships, service case management for member queries, and marketing orchestration for outreach. The implementation emphasized configuration over customization, with business process flows and security roles aligned to ACCA governance and stakeholder-defined scope.
The project integrated Microsoft Dynamics 365 Customer Engagement with Dynamics 365 Finance and Operations to align financial and constituent data, enabling coordinated billing, membership finance touchpoints, and unified transactional records across the organization. Integration work focused on entity synchronization for accounts, contacts, transactions, and membership entitlements, and used middleware and API-based connectivity patterns consistent with Microsoft application interoperability.
Project governance followed Agile delivery practices, with a Senior Project Manager responsible for scope definition, resource planning and allocation, change control, budget monitoring, and performance tracking using formal verification techniques. Change requests required approval before work commenced, and rollout planning was managed globally with phased releases to operational teams, ensuring adherence to internal governance and project methodology.
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Retail | 1000 | $350M | Sweden | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2021 | n/a |
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Healthcare | 51120 | $6.0B | India | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2021 | n/a |
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Retail | 26965 | $1.7B | India | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2020 | n/a |
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Aerospace and Defense | 150 | $25M | United States | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2018 | n/a |
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Insurance | 12785 | $18.8B | United States | Microsoft | Microsoft Dynamics 365 Customer Engagement | Customer Engagement | 2015 | n/a |
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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 Customer Engagement
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Dynamics 365 Customer Engagement. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Dynamics 365 Customer Engagement for Customer Engagement include:
- Omni Reach, a India based Professional Services organization with 50 Employees
- Butler University, a United States based Education company with 1000 Employees
- Rasasi Perfumes Industry, a United Arab Emirates based Retail organization with 1120 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft Dynamics 365 Customer Engagement Coverage
Microsoft Dynamics 365 Customer Engagement is a Customer Engagement solution from Microsoft.
Companies worldwide use Microsoft Dynamics 365 Customer Engagement, from small firms to large enterprises across 21+ industries.
Organizations such as TotalEnergies, Centene, Walgreens Boots Alliance, Lowe'S and Merck are recorded users of
Microsoft Dynamics 365 Customer Engagement for Customer Engagement.
Companies using Microsoft Dynamics 365 Customer Engagement are most concentrated in Oil, Gas and Chemicals, Healthcare and Retail, with adoption spanning over 21 industries.
Companies using Microsoft Dynamics 365 Customer Engagement are most concentrated in France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics 365 Customer Engagement across Americas, EMEA, and APAC.
Companies using Microsoft Dynamics 365 Customer Engagement range from small businesses with 0-100 employees - 9.55%, to mid-sized firms with 101-1,000 employees - 38.44%, large organizations with 1,001-10,000 employees - 42.21%, and global enterprises with 10,000+ employees - 9.8%.
Customers of Microsoft Dynamics 365 Customer Engagement include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics 365 Customer Engagement customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.