List of NICE IEX Workforce Management Customers
NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
9626
$2.9B
Since 2010, our global team of researchers has been studying NICE IEX Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE IEX Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE IEX Workforce Management for Workforce Management include: UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, BP, a United Kingdom based Oil, Gas and Chemicals organisation with 100500 employees and revenues of $189.19 billion, Citigroup, a United States based Banking and Financial Services organisation with 230000 employees and revenues of $81.09 billion, Nationwide Retirement Plans, a United States based Insurance organisation with 24000 employees and revenues of $68.50 billion and many others.
Contact us if you need a completed and verified list of companies using NICE IEX Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The NICE IEX Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A2Dominion Group | Non Profit | 1000 | $556M | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2020 | n/a |
In 2020 A2Dominion Group implemented NICE IEX Workforce Management as a Workforce Management solution to centralize contact centre resource planning and performance analytics. The deployment focused on operationalizing forecasting calculation methods, staff shift pattern management, agent leave and absence scheduling, and shrinkage reporting to align staffing with service level requirements across customer contact channels. The implementation served Customer Experience and operations functions, with the contact centre and other client departments explicitly in scope for schedule adherence and real time resourcing adjustments.
Configuration work for NICE IEX Workforce Management included forecast models, roster and schedule configuration, adherence and intraday exception handling, and KPI reporting aligned to resource and performance standards. Functional capabilities implemented were resource planning, capacity optimization, schedule adherence reporting, shrinkage calculation, and output of evidence used for recruitment and workforce recommendations. The deployment was integrated with Telephony and User Admin systems, CRM MS Dynamics, and Power BI for reporting and central insight, with staff developing competency in IEX WFM, telephony interfaces, user administration, CRM workflows, and Power BI dashboards.
Governance and operating model changes accompanied the rollout, with the Resource and Performance Analyst role working alongside Team Managers, the Contact Centre Coordinator, and a central insight team to operationalize new workflows. The program included adherence reporting, real time exception processes for intraday adjustments, participation in operational projects, and support for business continuity and incident plans. Teams also engaged external suppliers and partners to identify enhancement opportunities and to ensure system usage delivered maximum resource capacity and productivity supporting customer experience and the achievement of KPI targets.
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Abtran | Professional Services | 1600 | $340M | Ireland | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2016 | n/a |
In 2016, Abtran implemented NICE IEX Workforce Management to centralize scheduling and intraday operations for its contact center functions. The deployment provisioned NICE IEX Workforce Management as a SaaS Workforce Management platform supporting Abtran's Professional Services operations in Ireland, with administration and tenant controls managed through the NICE administration console.
The implementation encompassed core Workforce Management capabilities including demand forecasting, shift scheduling, real time adherence and intraday management, workforce planning configuration and reporting and analytics. NICE IEX Workforce Management was configured to handle skill based scheduling, capacity planning and automated schedule generation consistent with contact center workforce workflows.
The WFM deployment was integrated into Abtran's application ecosystem where explicit platform ties included Genesys Interactive Intelligence for contact routing, Oracle RightNow and Microsoft Dynamics CRM for customer and interaction context, Kofax and FileNet for document and content handling, and Oracle EBS within the broader application footprint. These integrations supported data flows for staffing decisions, interaction attribution and record reconciliation across systems.
Operational governance established Level 2 escalation support for NICE IEX Workforce Management, with documented procedures and updated support documentation. Abtran trained the Applications Support Team and maintained ongoing Level 2 administration and escalation processes from its Cork support operations, aligning support ownership to application administration, incident escalation and knowledge base updates.
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Accenture | Professional Services | 791000 | $64.9B | Ireland | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2011 | n/a |
In 2011 Accenture implemented NICE IEX Workforce Management to support IT service desk operations at scale. The initial deployment placed NICE IEX Workforce Management into day to day operational use alongside existing IT support tooling, with frontline service desk analysts providing continuous technical support from 2011 into subsequent years.
Configuration emphasized core workforce management capabilities, including scheduling, forecasting, intraday adherence, and operational reporting to manage staffing and shift assignments. Implementation activities included user account provisioning and profile configuration workflows that were embedded into the NICE IEX Workforce Management environment to align agent schedules with support queues.
Integrations explicitly supported by the environment included Active Directory administration for account and access management and RSA token support for authentication, reflecting direct ties between NICE IEX Workforce Management and corporate identity services. Operational support tasks documented during the period included setting up new user accounts and profiles, resolving password issues, and prioritizing and managing open cases through service desk channels.
Governance and process changes centered on formalizing incident triage, escalation to field engineers for on site interventions, and coordinated case ownership between workforce operations and technical support teams. Day to day operational coverage was driven by service desk analysts who maintained the NICE IEX Workforce Management configuration and handled access and authentication concerns while enabling scheduling and adherence use cases within Accentures IT support function.
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Advanced Call Center Technologies | Professional Services | 12000 | $3.0B | United States | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2017 | n/a |
Advanced Call Center Technologies implemented NICE IEX Workforce Management in 2017. The NICE IEX Workforce Management application was deployed as a Workforce Management solution to centralize scheduling, adherence monitoring, and reporting across contact center operations at Advanced Call Center Technologies.
The implementation focused on core workforce management modules including forecasting, schedule generation, real-time adherence and dashboards, and workforce administration. Operational analytics capabilities were leveraged to identify service level risks through statistical testing, and call volume forecasting used Geometric Brownian Motion simulations to inform staffing needs. A re-engineered tactical management tool was configured to calculate staffing requirements and to align schedules with forecasted demand.
Integrations were operationalized with Avaya telephony and IVR systems, informed by IVR programming recommendations made to management, and with Salesforce for profile updates and CRM alignment. Monitoring of real-time NICE IEX reports and dashboards fed operational workflows, enabling frontline supervisors and workforce administrators to adjust staffing and adherence in near real time.
Governance included training the workforce administrator by the director of workforce management, establishing reporting lines for communicating the likelihood and severity of service level risks to management, and institutionalizing tools and processes for ongoing schedule optimization. The implementation supported workforce administration, operations, training, and contact center management, and was explicitly used to strategically optimize the productivity of employees.
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2015 | n/a |
In 2015 Ageas UK implemented NICE IEX Workforce Management. The deployment targeted the contact centre workforce stack within the Workforce Management category and supported Operations, Ops Planning, the Marketing planning cycle, Home Claims reporting and Business Accounts bordereaux workflows across Bournemouth and Glasgow operational sites.
NICE IEX Workforce Management was configured to deliver forecasting, intraday reporting, staffing and schedule management, exception reporting and blending visibility. The implementation included a suite of automated dashboards and pivot table based reports, intraday call reports at 15 minute intervals, exception monitoring for Manual Call Back codes, and databases to manage consultant work patterns, holiday and absence data feeding downstream systems.
Explicit integrations and data flows were implemented between the NICE IEX environment and the contact centre telephony and HR systems. Avaya call data was reconciled against NICE IEX forecast and call reports, and consultant Work Patterns, Holiday and Absence records were uploaded into the HR system Edith via the Cascade database structures built for this purpose. The program included interrogation and mapping of call centre systems to establish master data sources used across reporting.
Governance and operationalization were established through defined measures and agreed master data sources, six monthly report reviews, MI request forms with a prioritisation process and weekly prioritisation summaries to the Business Planning and Performance Analysis Manager. Regular MI Review sessions and "understanding our data" training for operational managers were used to maintain report currency and improve interpretation. Outcomes explicitly called out in-source materials include automated reporting for Home Claims, new intraday and forecasting report suites, improved planning efficiency through exception reporting and recognition through internal VIP awards and an Ageas Star Nomination.
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Retail | 64733 | $10.0B | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2022 | n/a |
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Insurance | 10000 | $23.7B | United States | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2015 | n/a |
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Construction and Real Estate | 12000 | $2.6B | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2016 | n/a |
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Construction and Real Estate | 7890 | $5.7B | United States | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2022 | n/a |
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Professional Services | 1000 | $150M | United Kingdom | Nice Systems | NICE IEX Workforce Management | Workforce Management | 2021 | n/a |
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Buyer Intent: Companies Evaluating NICE IEX Workforce Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating NICE IEX Workforce Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating NICE IEX Workforce Management for Workforce Management include:
- Benevolent And Protective Order Of Elks Of The United States Of Indianola Lodge No. 2814, a United States based Non Profit organization with 10 Employees
- Perimeter 81 USA, a United States based Professional Services company with 30 Employees
- GIA (Gemological Institute of America), a United States based Non Profit organization with 3500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Benevolent And Protective Order Of Elks Of The United States Of Indianola Lodge No. 2814 | Non Profit | 10 | $1M | United States | 2026-01-05 |
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Perimeter 81 USA | Professional Services | 30 | $3M | United States | 2025-12-16 |
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GIA (Gemological Institute of America) | Non Profit | 3500 | $370M | United States | 2025-10-20 |
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Oil, Gas and Chemicals | 250 | $176M | India | 2025-09-19 |
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Manufacturing | 34000 | $17.5B | United States | 2025-09-19 |
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Professional Services | 20 | $1M | India | 2025-09-17 |
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Banking and Financial Services | 28000 | $1.8B | India | 2025-07-15 |
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Banking and Financial Services | 80000 | $61.8B | United States | 2025-01-08 |
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Leisure and Hospitality | 4646 | $3.1B | United Kingdom | 2024-10-24 |
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Government | 125 | $22M | Australia | 2024-07-11 |
FAQ - APPS RUN THE WORLD NICE IEX Workforce Management Coverage
NICE IEX Workforce Management is a Workforce Management solution from Nice Systems.
Companies worldwide use NICE IEX Workforce Management, from small firms to large enterprises across 21+ industries.
Organizations such as UnitedHealth Group, Cigna Healthcare, BP, Citigroup and Nationwide Retirement Plans are recorded users of
NICE IEX Workforce Management for Workforce Management.
Companies using NICE IEX Workforce Management are most concentrated in Insurance, Oil, Gas and Chemicals and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using NICE IEX Workforce Management are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of NICE IEX Workforce Management across Americas, EMEA, and APAC.
Companies using NICE IEX Workforce Management range from small businesses with 0-100 employees - 0.88%, to mid-sized firms with 101-1,000 employees - 15.93%, large organizations with 1,001-10,000 employees - 43.36%, and global enterprises with 10,000+ employees - 39.82%.
Customers of NICE IEX Workforce Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified NICE IEX Workforce Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Workforce Management.