List of NICE Workforce Management Customers
Ra'anana, 4310602,
Israel
Since 2010, our global team of researchers has been studying NICE Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Workforce Management for Workforce Management include: American International Group (AIG), a United States based Insurance organisation with 25000 employees and revenues of $47.25 billion, Toronto-Dominion Bank, a Canada based Banking and Financial Services organisation with 103000 employees and revenues of $44.80 billion, Kingfisher, a United Kingdom based Retail organisation with 73178 employees and revenues of $16.30 billion, Norwegian Cruise Line, a United States based Transportation organisation with 38900 employees and revenues of $8.00 billion, The Standard, a United States based Insurance organisation with 4233 employees and revenues of $4.74 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The NICE Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AAA Oregon/Idaho | Non Profit | 300 | $50M | United States | Nice Systems | NICE Workforce Management | Workforce Management | 2017 | n/a |
In 2017, AAA Oregon/Idaho upgraded to NICE Workforce Management within its Workforce Management environment to enable more efficient, automated outbound calling. The initiative replaced a monthly spreadsheet driven approach to outbound assignment with a system level change to dynamic call handling.
NICE Workforce Management was configured to selectively release outbound calls into a blended call queue, enabling outbound work to be available without blocking inbound capacity. The automatic call distributor treats outbound work as lower priority than incoming calls, allowing agents to be routed to higher priority inbound traffic while outbound contacts remain in the blended queue. The implementation relied on blended queue control and real time agent state coordination to allow smooth transitions between inbound and outbound tasks.
Operationally the change focused on the Membership team, with governance shifting from manual pre assignment to system driven release policies and queue prioritization that changed daily agent workflows and scheduling practices. AAA Oregon/Idaho used NICE Workforce Management for Workforce Management of its Membership function and realized an immediate service level increase of over four percentage points.
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Algar Telecom | Communications | 4416 | $1.5B | Brazil | Nice Systems | NICE Workforce Management | Workforce Management | 2017 | n/a |
In 2017, Algar Telecom implemented NICE Workforce Management to centralize scheduling and capacity planning for its customer-facing operations. NICE Workforce Management is positioned in the Workforce Management category and appears in Nice Systems customer references for Algar Telecom.
Configuration focused on core Workforce Management modules, including demand forecasting, automated schedule generation, intraday management, adherence tracking, real-time dashboards, and historical performance reporting. The deployment leveraged standard WFM functional workflows such as skills-based scheduling, exception management, and planner-driven shift optimization to align staffing with forecasted demand.
Operational coverage emphasized Algar Telecom's contact center and customer service workforce, supporting frontline agents, team leads, and workforce planners with role-based scheduling and intraday decisioning. The solution provided centralized schedule management and visibility for operational teams responsible for service delivery and agent performance monitoring.
Governance and rollout centered on formalizing planner and supervisor workflows, centralized schedule approval processes, and operational adherence monitoring. Training and process standardization enabled planners to use NICE Workforce Management for day-to-day staffing, intraday adjustments, and schedule compliance across Algar Telecom's service operations.
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American International Group (AIG) | Insurance | 25000 | $47.3B | United States | Nice Systems | NICE Workforce Management | Workforce Management | 2018 | n/a |
In 2018 American International Group (AIG) implemented NICE Workforce Management as part of a companywide Workforce Management initiative to standardize contact center staffing and scheduling across global sites. The deployment was executed alongside a broader HR service delivery redesign for North America that supported payroll outsourcing and a WorkDay rollout, and the NICE Workforce Management program targeted operations affecting approximately 30,000 employees and all contact centers globally.
The implementation established a NICE Workforce Optimization program with a $2.4 million budget, operationalizing core Workforce Management capabilities including forecasting, scheduling, adherence monitoring, and performance metrics to drive staffing recommendations. The team developed end-to-end use cases and service rehearsal testing to validate future-state processes and configured NICE Workforce Management workflows to align with contact center operating hours and demand patterns.
Operational integration work included the conversion of existing workforce optimization products from Verint to NICE, migrating users between environments and exercising change management to limit operational disruption. The NICE Workforce Management deployment operated in close coordination with HR, operations, and technology stakeholders, and supported operational sites in North America and APAC, including policy administration BPO operations in Kuala Lumpur.
Governance was formalized through a Workforce Optimization Center of Excellence that defined the operating model for prioritization, deployment, enhancement, and support of NICE Workforce Management. The program exceeded initial rollout expectations, used metrics to recommend operational improvements, and reported an estimated run rate savings greater than $1.1 million.
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Professional Services | 10400 | $1.0B | Spain | Nice Systems | NICE Workforce Management | Workforce Management | 2019 | n/a |
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Insurance | 1426 | $1.3B | United States | Nice Systems | NICE Workforce Management | Workforce Management | 2022 | n/a |
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Transportation | 8000 | $1.8B | United Kingdom | Nice Systems | NICE Workforce Management | Workforce Management | 2015 | n/a |
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Banking and Financial Services | 2600 | $1.5B | Ireland | Nice Systems | NICE Workforce Management | Workforce Management | 2020 | n/a |
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Insurance | 3000 | $1.5B | United States | Nice Systems | NICE Workforce Management | Workforce Management | 2017 | n/a |
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Insurance | 3400 | $904M | United Kingdom | Nice Systems | NICE Workforce Management | Workforce Management | 2020 | n/a |
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Retail | 73178 | $16.3B | United Kingdom | Nice Systems | NICE Workforce Management | Workforce Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating NICE Workforce Management
- Morgan Stanley, a United States based Banking and Financial Services organization with 80000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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