List of Pega BPM Customers
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Since 2010, our global team of researchers has been studying Pega BPM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega BPM for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega BPM for Process Mining include: Google, a United States based Communications organisation with 190820 employees and revenues of $402.84 billion, Toyota Motor North America, a United States based Automotive organisation with 64000 employees and revenues of $314.00 billion, US Department of Veterans Affairs, a United States based Government organisation with 371000 employees and revenues of $301.00 billion, Express Scripts, a United States based Insurance organisation with 30000 employees and revenues of $100.20 billion, Cisco Systems, a United States based Professional Services organisation with 90400 employees and revenues of $53.80 billion and many others.
Contact us if you need a completed and verified list of companies using Pega BPM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the PPM software purchases.
The Pega BPM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of PPM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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B. Braun Poland | Life Sciences | 2000 | $300M | Poland | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
In 2020 B. Braun Poland implemented Pega BPM for Process Mining to formalize process discovery and operational analysis across its business process teams. The implementation is described in the context of in-house development activity carried out by Pega application developers based in Greater Poland District, Nowy Tomysl County, Poland, working directly with business stakeholders and technical leads.
Pega BPM was configured to deliver core Process Mining capabilities including process discovery, process modeling, case management and business rules orchestration, along with embedded process analytics to surface workflow bottlenecks and exception handling patterns. Development tasks emphasized application design, rule configuration and case orchestration consistent with Pega BPM standard functional workflows.
Development and configuration work was executed by an internal Pega development team, with daily collaboration between team leaders and business members to analyze requirements and iterate solutions in Pega BPM. Work location and team structure indicate a centralized development footprint in Poland, with hands-on coaching of new team members to scale Pega expertise.
Governance relied on iterative requirement analysis, solutioning sessions and knowledge transfer practices, with senior developers coaching junior resources to sustain platform capability. Operational ownership focused on business process teams and the internal development organization, with process governance activities embedded in ongoing solution delivery and developer onboarding.
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Blue Cross and Blue Shield of North Carolina | Insurance | 5000 | $12.0B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | Cognizant |
In 2020, Blue Cross and Blue Shield of North Carolina implemented Pega BPM within a Process Mining initiative to drive digital process automation and robotics, with the explicit objective to increase efficiency at scale while keeping costs low. The program was executed with Pegasystems as the application vendor and Cognizant serving as the system integrator and delivery partner.
The Pega BPM deployment emphasized core process automation capabilities, including workflow and case management, business rules orchestration, low code rapid development patterns, and robotic process automation. Process Mining was used to uncover and prioritize automation candidates and to instrument end to end workflows for continuous discovery and optimization. The solution leveraged Pega BPM as a centralized automation and orchestration layer to standardize process logic and enable reusable automation assets.
Delivery followed an agile development model, Cognizant recommended the Rapid Application Development Model RAD model to accelerate time to value. Development was organized into short RAD sprints with iterative releases, which supported quick delivery of automations and allowed business stakeholders to validate designs continuously. As part of the rollout BCBS NC reworked governance and operating model to be business driven and IT enabled, reinforcing customer centricity in process design and prioritization.
Operational scope focused on enterprise process automation with emphasis on customer facing processes and operational back office workflows to align business outcomes with automation efforts. Integrations were delivered through the Pega BPM platform and robotics components, implemented and scaled by Cognizant and Pegasystems. The initiative prioritized rapid, modular rollout and business ownership of process metrics, aiming to deliver results quickly while controlling costs.
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California Department of Public Health | Government | 4000 | $3.4B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
In 2020, California Department of Public Health implemented Pega BPM to streamline and integrate its licensing and monitoring services across multiple business units and services, leveraging Process Mining capabilities to visualize and standardize end to end licensing workflows. The deployment positioned Pega BPM as a centralized process platform for constituent facing workflows and internal monitoring, with an emphasis on workflow orchestration and automated decisioning consistent with Process Mining and BPM category functionality.
Pega BPM was configured to automate licensing practices, including an online application intake workflow, automated eligibility checks, and approvals routing across business units. Configuration focused on process orchestration and workflow automation to reduce manual handoffs, with reusable workflow assets and rulesets applied across distinct licensing and monitoring services.
Governance and operational scope covered multiple departments and services within CDPH, enabling a consolidated licensing process and a single point for monitoring status and approvals. As implemented, constituents can apply online and receive automated eligibility and approvals, and the project reduced licensing cycle time from months to days, reflecting a shift in operational workflow and case handling driven by Pega BPM.
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Professional Services | 90400 | $53.8B | United States | Pegasystems | Pega BPM | Process Mining | 2018 | n/a |
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Transportation | 324136 | $6.6B | Germany | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Insurance | 30000 | $100.2B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Government | 35000 | $9.7B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Communications | 190820 | $402.8B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Insurance | 5800 | $2.5B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Government | 67500 | $9.5B | United Kingdom | Pegasystems | Pega BPM | Process Mining | 2006 | n/a |
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Buyer Intent: Companies Evaluating Pega BPM
- Bank of America, a United States based Banking and Financial Services organization with 213000 Employees
- SecurDI, a United States based Professional Services company with 30 Employees
- American Express, a United States based Banking and Financial Services organization with 75100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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