List of Pega BPM Customers
Pegasystems
One Main Street,
Cambridge, 2142, MA,
United States
Cambridge, 2142, MA,
United States
1 617-374 9600
Professional Services
5598
$1.7B
Since 2010, our global team of researchers has been studying Pega BPM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega BPM for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega BPM for Process Mining include: U.S. Department of Veterans Affairs, a United States based Government organisation with 308814 employees and revenues of $441.30 billion, Toyota Motor North America, a United States based Automotive organisation with 64000 employees and revenues of $314.00 billion, Express Scripts, a United States based Insurance organisation with 30000 employees and revenues of $100.20 billion, Cisco Systems, a United States based Professional Services organisation with 86200 employees and revenues of $61.50 billion, Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion and many others.
Contact us if you need a completed and verified list of companies using Pega BPM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the PPM software purchases.
The Pega BPM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of PPM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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B. Braun Poland | Life Sciences | 2000 | $300M | Poland | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
In 2020 B. Braun Poland implemented Pega BPM for Process Mining to formalize process discovery and operational analysis across its business process teams. The implementation is described in the context of in-house development activity carried out by Pega application developers based in Greater Poland District, Nowy Tomysl County, Poland, working directly with business stakeholders and technical leads.
Pega BPM was configured to deliver core Process Mining capabilities including process discovery, process modeling, case management and business rules orchestration, along with embedded process analytics to surface workflow bottlenecks and exception handling patterns. Development tasks emphasized application design, rule configuration and case orchestration consistent with Pega BPM standard functional workflows.
Development and configuration work was executed by an internal Pega development team, with daily collaboration between team leaders and business members to analyze requirements and iterate solutions in Pega BPM. Work location and team structure indicate a centralized development footprint in Poland, with hands-on coaching of new team members to scale Pega expertise.
Governance relied on iterative requirement analysis, solutioning sessions and knowledge transfer practices, with senior developers coaching junior resources to sustain platform capability. Operational ownership focused on business process teams and the internal development organization, with process governance activities embedded in ongoing solution delivery and developer onboarding.
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Blue Cross and Blue Shield of North Carolina | Insurance | 5000 | $12.0B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | Cognizant |
In 2020, Blue Cross and Blue Shield of North Carolina implemented Pega BPM within a Process Mining initiative to drive digital process automation and robotics, with the explicit objective to increase efficiency at scale while keeping costs low. The program was executed with Pegasystems as the application vendor and Cognizant serving as the system integrator and delivery partner.
The Pega BPM deployment emphasized core process automation capabilities, including workflow and case management, business rules orchestration, low code rapid development patterns, and robotic process automation. Process Mining was used to uncover and prioritize automation candidates and to instrument end to end workflows for continuous discovery and optimization. The solution leveraged Pega BPM as a centralized automation and orchestration layer to standardize process logic and enable reusable automation assets.
Delivery followed an agile development model, Cognizant recommended the Rapid Application Development Model RAD model to accelerate time to value. Development was organized into short RAD sprints with iterative releases, which supported quick delivery of automations and allowed business stakeholders to validate designs continuously. As part of the rollout BCBS NC reworked governance and operating model to be business driven and IT enabled, reinforcing customer centricity in process design and prioritization.
Operational scope focused on enterprise process automation with emphasis on customer facing processes and operational back office workflows to align business outcomes with automation efforts. Integrations were delivered through the Pega BPM platform and robotics components, implemented and scaled by Cognizant and Pegasystems. The initiative prioritized rapid, modular rollout and business ownership of process metrics, aiming to deliver results quickly while controlling costs.
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California Department of Public Health | Government | 4000 | $3.4B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
In 2020, California Department of Public Health implemented Pega BPM to streamline and integrate its licensing and monitoring services across multiple business units and services, leveraging Process Mining capabilities to visualize and standardize end to end licensing workflows. The deployment positioned Pega BPM as a centralized process platform for constituent facing workflows and internal monitoring, with an emphasis on workflow orchestration and automated decisioning consistent with Process Mining and BPM category functionality.
Pega BPM was configured to automate licensing practices, including an online application intake workflow, automated eligibility checks, and approvals routing across business units. Configuration focused on process orchestration and workflow automation to reduce manual handoffs, with reusable workflow assets and rulesets applied across distinct licensing and monitoring services.
Governance and operational scope covered multiple departments and services within CDPH, enabling a consolidated licensing process and a single point for monitoring status and approvals. As implemented, constituents can apply online and receive automated eligibility and approvals, and the project reduced licensing cycle time from months to days, reflecting a shift in operational workflow and case handling driven by Pega BPM.
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Cisco Systems | Professional Services | 86200 | $61.5B | United States | Pegasystems | Pega BPM | Process Mining | 2018 | n/a |
In 2018, Cisco Systems implemented Pega BPM to support Process Mining within its IT acquisitions and digital business process management practice. The initiative was led from two roles focused on IT Acquisitions Integration and Digital Business Process Management using Pega Systems technologies, establishing Pega BPM as the operational platform for acquisition integration workflows and process mining use cases.
The deployment of Pega BPM encompassed an acquisition integration playbook, onboarding orchestration, and a Global Customer Service platform, with configuration to support intelligent routing and workflow, customer journey management, and data insights for machine learning. Pega BPM was used to automate diligence activities, track integration milestones, and surface critical financial KPIs and metrics, delivering process automation and orchestration capabilities consistent with the Process Mining category.
Integrations centered on application and data integration solutions to enable global operations, coordinating closely with GTM Operations, Product Business Units, and the Integration Management Office. The program addressed site integration and connectivity, engineering development readiness, and new employee onboarding, with platform workflows tied to systems and data integration points to support multi-site operations.
Governance and process restructuring were formalized through a high-performance organization responsible for defining and executing integration strategy, and a high-touch support model for target employees during transitions. The Pega BPM deployment served as the single source for all deals across Cisco M&A, standardizing workflows for diligence, milestone tracking, and reporting across the Integration Management Office and business stakeholders.
The rollout included more than 20 deals affecting over 1,700 employees across 45 sites, with the first deal launched on the platform capturing over $100M in total contract value. The Global Customer Service capabilities delivered through Pega BPM produced explicit outcomes reported by the program, including a 30% gain in operations efficiency and 32% cost savings, while enabling a multi-channel customer and agent experience.
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Deutsche Bahn | Transportation | 324136 | $6.6B | Germany | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
In 2020, Deutsche Bahn deployed Pega BPM as part of a Process Mining initiative focused on finance process automation. The initial deployment was executed as a pilot within the FINANCE 4 DB organization, targeting internal contract agreement and approval workflows to validate process orchestration and user acceptance.
The Pega BPM implementation concentrated on workflow orchestration, case management, business rules, and process automation capabilities aligned with Process Mining objectives. Configurations emphasized process modeling, automated routing, approval gating, and exception handling to standardize contract lifecycle tasks and reduce manual handoffs.
Operational coverage for the pilot remained within Deutsche Bahn's finance function, covering contract creation, internal contract agreement, and user-facing approval tasks across the FINANCE 4 DB team. The source does not specify external system integrations, the narrative centers on Pega BPM instrumentation of end to end finance workflows and task-level automation.
Governance for the rollout used iterative pilot feedback and staged acceptance within the finance organization, informed by direct user feedback. Project stakeholders reported very, very positive feedback from users for the pilot workflow implementation, and Doris Barth Senior Project Manager, FINANCE 4 DB stated the results exceeded our expectations.
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Insurance | 30000 | $100.2B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Government | 35000 | $9.7B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Communications | 1700 | $425M | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Insurance | 5800 | $2.5B | United States | Pegasystems | Pega BPM | Process Mining | 2020 | n/a |
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Government | 67500 | $9.5B | United Kingdom | Pegasystems | Pega BPM | Process Mining | 2006 | n/a |
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Buyer Intent: Companies Evaluating Pega BPM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Pega BPM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Pega BPM for Process Mining include:
- Why Summits, a India based Professional Services organization with 20 Employees
- Bank of America, a United States based Banking and Financial Services company with 213000 Employees
- SecurDI, a United States based Professional Services organization with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Why Summits | Professional Services | 20 | $2M | India | 2026-03-16 |
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Relconsoft | Professional Services | 10 | $1M | United Kingdom | 2026-03-13 |
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Bank of America | Banking and Financial Services | 213000 | $101.9B | United States | 2026-02-17 |
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Professional Services | 30 | $3M | United States | 2025-09-29 |
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Banking and Financial Services | 75100 | $65.9B | United States | 2025-08-27 |
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Retail | 30000 | $45.0B | United States | 2025-05-16 |
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Insurance | 25 | $3M | United States | 2025-04-29 |
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Professional Services | 30 | $3M | India | 2025-04-23 |
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Manufacturing | 4000 | $800M | United States | 2025-04-15 |
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Professional Services | 160 | $16M | Cyprus | 2025-03-19 |
FAQ - APPS RUN THE WORLD Pega BPM Coverage
Pega BPM is a Process Mining solution from Pegasystems.
Companies worldwide use Pega BPM, from small firms to large enterprises across 21+ industries.
Organizations such as U.S. Department of Veterans Affairs, Toyota Motor North America, Express Scripts, Cisco Systems and Vodafone Group are recorded users of
Pega BPM for Process Mining.
Companies using Pega BPM are most concentrated in Government, Automotive and Insurance, with adoption spanning over 21 industries.
Companies using Pega BPM are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Pega BPM across Americas, EMEA, and APAC.
Companies using Pega BPM range from small businesses with 0-100 employees - 4.55%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 45.45%, and global enterprises with 10,000+ employees - 50%.
Customers of Pega BPM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Pega BPM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Process Mining.