List of Qualtrics CustomerXM Customers

Qualtrics

333 West River Park Drive,
Provo, 84604, UT,
United States

https://www.qualtrics.com/

1 385-203-4999

Professional Services

6000

$1.8B

Since 2010, our global team of researchers has been studying Qualtrics CustomerXM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Qualtrics CustomerXM for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Qualtrics CustomerXM for Customer Experience include: Centers for Medicare & Medicaid Services United States, a United States based Government organisation with 6000 employees and revenues of $1449.33 billion, Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, McKesson, a United States based Distribution organisation with 45000 employees and revenues of $359.10 billion, Cencora, a United States based Life Sciences organisation with 46000 employees and revenues of $294.00 billion and many others.

Contact us if you need a completed and verified list of companies using Qualtrics CustomerXM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.

The Qualtrics CustomerXM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight
1-800-Flowers.com	Retail	4000	$1.8B	United States	Qualtrics	Qualtrics CustomerXM	Customer Experience	2018	n/a	In 2018, 1-800-Flowers.com implemented Qualtrics CustomerXM on its public website to establish continuous customer feedback collection, aligning with its Customer Experience strategy. The deployment placed Qualtrics CustomerXM as a web-facing feedback and experience instrumentation layer, capturing voice of customer signals across digital touchpoints on the e-commerce site. Configuration focused on web intercepts and on-site survey modules within Qualtrics CustomerXM, combined with experience analytics and text analytics capabilities typical of Customer Experience platforms. Implementation work included form and survey templating, event-triggered intercepts tied to shopping and checkout behaviors, and segmentation rules to target feedback by page context and customer journey stage. The technical footprint was implemented in the browser layer, using embedded survey snippets and client-side tagging to instrument key pages and customer flows, which positioned Qualtrics CustomerXM to feed experience data into operational workflows. Operational coverage emphasized digital commerce, customer service, and marketing touchpoints, with deployment scoped to the primary US e-commerce site. Governance established survey lifecycle controls and feedback routing workflows to surface issues to product and service teams, and defined cadence for experience data review and actioning. The implementation anchored Qualtrics CustomerXM as the central Customer Experience feedback system for web interactions, supporting ongoing experience measurement and operational response processes.
15Five Inc	Professional Services	440	$70M	United States	Qualtrics	Qualtrics CustomerXM	Customer Experience	2020	n/a	In 2020, 15Five Inc implemented Qualtrics CustomerXM for Customer Experience on its public website to capture customer feedback and site experience signals. The Qualtrics CustomerXM deployment positioned the application as the primary web listening and experience instrumentation layer supporting customer facing analytics and insight workflows. The implementation leveraged standard Customer Experience capabilities within Qualtrics CustomerXM, including in‑page feedback widgets, structured experience surveys, and centralized CX dashboards for analysis and visualization. Configuration work focused on survey logic, sampling rules, response routing, and dashboard taxonomy to deliver timely experience data to internal teams. Operational coverage centered on website interactions with data flows routed to product, customer success, and marketing stakeholders for issue triage and product insight. Governance practices emphasized survey cadence, sampling governance, dashboard ownership, and closed loop follow up workflows to embed Qualtrics CustomerXM outputs into cross functional decision processes.
96.9 CKOI	Communications	11	$1M	Canada	Qualtrics	Qualtrics CustomerXM	Customer Experience	2022	n/a	In 2022, 96.9 CKOI deployed Qualtrics CustomerXM on its website as a Customer Experience implementation. Qualtrics CustomerXM is used to capture on-site listener feedback and to centralize experience data for the radio station. The deployment centers on web intercepts and embedded microsurveys, leveraging standard Customer Experience capabilities such as survey flows, experience analytics dashboards, and qualitative feedback capture. Configuration emphasizes site tagging and dashboarding to surface listener sentiment, content feedback, and program-level comments for actionable reporting. Operational scope is focused on the station website and the station's marketing and audience engagement functions, with configuration and reporting managed by internal station staff. Governance is oriented around lightweight, role based access to dashboards and survey configuration, consistent with a small 11 person communications organization using a cloud delivered Customer Experience platform.
	Insurance	400	$70M	Australia	Qualtrics	Qualtrics CustomerXM	Customer Experience	2015	n/a
	Education	44	$20M	United States	Qualtrics	Qualtrics CustomerXM	Customer Experience	2020	n/a
	Manufacturing	500	$100M	Singapore	Qualtrics	Qualtrics CustomerXM	Customer Experience	2021	n/a
	Professional Services	65	$12M	United Kingdom	Qualtrics	Qualtrics CustomerXM	Customer Experience	2019	n/a
	Life Sciences	34000	$10.0B	United States	Qualtrics	Qualtrics CustomerXM	Customer Experience	2020	n/a
	Media	160	$16M	United States	Qualtrics	Qualtrics CustomerXM	Customer Experience	2017	n/a
	Media	60	$7M	United States	Qualtrics	Qualtrics CustomerXM	Customer Experience	2021	n/a

Showing 1 to 10 of 2356 entries

Buyer Intent: Companies Evaluating Qualtrics CustomerXM

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Qualtrics CustomerXM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Qualtrics CustomerXM for Customer Experience include:

Miller Insurance Services, a United Kingdom based Insurance organization with 650 Employees
General Beverage Sales Co., a United States based Distribution company with 1000 Employees
Ace Data Centers, a United States based Professional Services organization with 15 Employees

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FAQ - APPS RUN THE WORLD Qualtrics CustomerXM Coverage

Qualtrics CustomerXM is a Customer Experience solution from Qualtrics.

Companies worldwide use Qualtrics CustomerXM, from small firms to large enterprises across 21+ industries.

Organizations such as Centers for Medicare & Medicaid Services United States, Apple, UnitedHealth Group, McKesson and Cencora are recorded users of Qualtrics CustomerXM for Customer Experience.

Companies using Qualtrics CustomerXM are most concentrated in Government, Manufacturing and Insurance, with adoption spanning over 21 industries.

Companies using Qualtrics CustomerXM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Qualtrics CustomerXM across Americas, EMEA, and APAC.

Companies using Qualtrics CustomerXM range from small businesses with 0-100 employees - 26.19%, to mid-sized firms with 101-1,000 employees - 32.47%, large organizations with 1,001-10,000 employees - 28.69%, and global enterprises with 10,000+ employees - 12.65%.

Customers of Qualtrics CustomerXM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Qualtrics CustomerXM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.

List of Qualtrics CustomerXM Customers

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Buyer Intent: Companies Evaluating Qualtrics CustomerXM

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Q1. What is Qualtrics CustomerXM used for?

Q2. Who uses Qualtrics CustomerXM for Customer Experience?

Q3. Which companies use Qualtrics CustomerXM?

Q4. What is the industry breakdown of companies using Qualtrics CustomerXM?

Q5. What is the country breakdown of companies using Qualtrics CustomerXM?

Q6. What is the breakdown by employee size of companies using Qualtrics CustomerXM?

Q7. What is the breakdown by revenue of companies using Qualtrics CustomerXM?

Q8. How can I get the full list of companies using Qualtrics CustomerXM?