List of Salesforce CRM Analytics (formerly Einstein Analytics) Customers
Salesforce
Salesforce Tower, 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
76453
$37.9B
Since 2010, our global team of researchers has been studying Salesforce CRM Analytics (formerly Einstein Analytics) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce CRM Analytics (formerly Einstein Analytics) for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce CRM Analytics (formerly Einstein Analytics) for Customer Analytics include: McKesson, a United States based Distribution organisation with 45000 employees and revenues of $359.10 billion, JPMorgan Chase, a United States based Banking and Financial Services organisation with 317233 employees and revenues of $180.60 billion, Mercedes Benz, a Germany based Automotive organisation with 175264 employees and revenues of $171.47 billion, Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce CRM Analytics (formerly Einstein Analytics), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Salesforce CRM Analytics (formerly Einstein Analytics) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aaa | Automotive | 20000 | $8.0B | United States | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2023 | n/a |
In 2023 Aaa implemented Salesforce CRM Analytics (formerly Einstein Analytics) to centralize Customer Analytics and surface CRM-driven insights across member engagement workflows. The deployment was positioned to embed analytics directly into customer facing and operational processes within the Salesforce ecosystem, aligning analytics outputs with sales, service, and underwriting use cases.
The implementation focused on CRM Analytics capabilities typical for Customer Analytics, including harmonized dataflows and data preparation, interactive dashboarding and lens explorations, automated report delivery, and predictive scoring models to inform segmentation and case prioritization. Configuration work emphasized reusable dashboards and prompt templates to enable context-rich, grounded outputs from generative features in CRM Analytics.
Aaa’s implementation leveraged Salesforce AI Cloud capabilities for enterprise AI governance, notably the Einstein GPT Trust Layer to separate sensitive customer data from model processing and to preserve data privacy and compliance controls. The project used integration pathways described by Salesforce to connect CRM Analytics with Data Cloud, Tableau, Flow, and MuleSoft so analytics could be operationalized across sales, service, underwriting, devops, and support functions while keeping prompts and responses within Salesforce infrastructure.
Governance and rollout centered on embedding trust controls and prompt governance, with operational ownership assigned to analytics and member experience teams to standardize prompt templates and data grounding. Aaa reported that the initiative is intended to deliver more personalized member engagement, make processes more efficient and cost-effective, and drive innovation across devops, support, sales, and underwriting.
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Accenture | Professional Services | 791000 | $64.9B | Ireland | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2017 | n/a |
In 2017, Accenture deployed Salesforce CRM Analytics (formerly Einstein Analytics) as a core capability within its Manage mySales program to centralize Customer Analytics across sales, marketing, quality and ecosystems functions. The implementation was delivered on the Salesforce platform using a cloud based, mobile first infrastructure that consolidated sales data into a single Salesforce organization and established a single source of truth for client and account information.
The Manage mySales implementation combined standard Salesforce features with customized enhancements to support sales management, opportunity orchestration, automated new business materials and online qualification workflows. Salesforce CRM Analytics was used to enrich core analytics and to deliver predictive models, including a Win Probability Predictor and account plan analytics, while the solution also enabled online real time approval decisions and streamlined opportunity forms and win strategy tools to drive more consistent deal qualification and execution.
Integrations were implemented to extend campaign and contact capabilities, including Oracle Eloqua for marketing automation, Cvent for enterprise event management, an internally developed Integrated Planning and Campaign Tool to automate campaign creation, Smart Rooms for secure collaboration and custom objects to capture Marketing and Communications requirements. Manage mySales began its rollout to around 30,000 account team users and expanded to 42K users across 50 countries with 8K account teams collaborating, with Tableau CRM Analytics Studio dashboards and Salesforce CRM Analytics feeding standard reporting and dashboard views.
Governance and operating model changes accompanied the technology deployment, led by strong leadership and a dedicated engagement model for account teams, strategic business and IT collaboration, continuous innovation and rapid releases. A central data management team and a data quality initiative established an index to measure contact completeness and accuracy, and stewardship processes were instituted to reduce duplicate entry and keep account and client contact changes synchronized in real time.
Accenture reported explicit outcomes tied to the Manage mySales and analytics deployment, including a Marketing adoption rate of 98 percent by marketers assigned to named accounts, a 72 percent decrease in data management support demand after consolidation to a single Salesforce organization, a reported 95 percent accuracy for the Win Probability Predictor, a three times higher win rate for pursuits with strong deal qualification, and a 38 percent growth rate in ecosystem related business.
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Addison Lee Limited | Transportation | 1600 | $281M | United Kingdom | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2015 | n/a |
In 2015 Addison Lee Limited deployed Salesforce CRM Analytics formerly Einstein Analytics as the core Customer Analytics capability within a broader Salesforce ecosystem to shift the business from ride centric operations to an experience driven model. The implementation sits alongside Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud and MuleSoft, providing a unified platform for customer acquisition, engagement, onboarding and retention across corporate and consumer segments. The deployment was scoped to support a high volume UK contact centre and global driver and affiliate operations, with explicit support for Heathrow Terminal 5 volumes and enterprise accounts across more than 80 countries.
Salesforce CRM Analytics was configured to deliver segmentation, operational dashboards and predictive insights feeding sales forecasting and service demand planning, while Service Cloud handled case logging and live chat across channels. Marketing Cloud was used to build automated journeys for business account onboarding and employee adoption, and Community Cloud supported SME lead generation workflows with an external agency. Sales Cloud standardized opportunity management and account planning to streamline multi million account cycles, and the implementation emphasized a single customer profile to enable personalized communications.
MuleSoft was implemented as the core integration and API layer to connect the Addison Lee mobile booking app, location based services and internal systems, enabling real time data flows into Service Cloud and Salesforce CRM Analytics. Operational coverage included the UK contact centre processing approximately 120,000 queries per month, driver engagement for some 4,000 fixed term drivers, and global account management for customers including 80 percent of the UK FTSE 100. The analytics layer was positioned to aggregate case, contact and transaction data from Sales Cloud and Service Cloud to support smarter forecasting and segmentation across sales, marketing and operations functions.
Governance and rollout focused on centralized experience and engagement platform ownership, a Premier Success support posture with Salesforce, and standardized processes for opportunity management and API onboarding. Addison Lee also planned further AI enablement via Einstein to predict account success and guide actions, and to use Salesforce DMP and Data Studio for in moment engagement. Explicit outcomes recorded include more than doubling SME sector growth, a transformed contact centre experience, a simplified sales cycle for enterprise customers, an awarded UK government £20m consortium grant for Project Apollo and company level initiatives such as carbon neutral certification and an electric vehicle investment program. The implementation positions Addison Lee Limited with Salesforce CRM Analytics in the Customer Analytics category to support sales marketing customer service and driver operations.
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Insurance | 2136 | $717M | United Kingdom | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2015 | n/a |
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Retail | 2037 | $365M | Australia | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2021 | n/a |
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Aerospace and Defense | 56000 | $34.0B | France | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2017 | n/a |
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Manufacturing | 300 | $192M | United Kingdom | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2015 | n/a |
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Manufacturing | 22680 | $3.7B | United States | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2020 | n/a |
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Professional Services | 350 | $40M | United States | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2018 | n/a |
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Leisure and Hospitality | 1000 | $190M | United States | Salesforce | Salesforce CRM Analytics (formerly Einstein Analytics) | Customer Analytics | 2017 | n/a |
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Showing 1 to 10 of 113 entries
Buyer Intent: Companies Evaluating Salesforce CRM Analytics (formerly Einstein Analytics)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce CRM Analytics (formerly Einstein Analytics). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce CRM Analytics (formerly Einstein Analytics) for Customer Analytics include:
- Essential Learning, a United States based Healthcare organization with 10 Employees
- Home Depot, a United States based Retail company with 470000 Employees
- Goldman Sachs, a United States based Banking and Financial Services organization with 48300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce CRM Analytics (formerly Einstein Analytics) Coverage
Salesforce CRM Analytics (formerly Einstein Analytics) is a Customer Analytics solution from Salesforce.
Companies worldwide use Salesforce CRM Analytics (formerly Einstein Analytics), from small firms to large enterprises across 21+ industries.
Organizations such as McKesson, JPMorgan Chase, Mercedes Benz, Home Depot and AT&T are recorded users of
Salesforce CRM Analytics (formerly Einstein Analytics) for Customer Analytics.
Companies using Salesforce CRM Analytics (formerly Einstein Analytics) are most concentrated in Distribution, Banking and Financial Services and Automotive, with adoption spanning over 21 industries.
Companies using Salesforce CRM Analytics (formerly Einstein Analytics) are most concentrated in United States and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce CRM Analytics (formerly Einstein Analytics) across Americas, EMEA, and APAC.
Companies using Salesforce CRM Analytics (formerly Einstein Analytics) range from small businesses with 0-100 employees - 2.65%, to mid-sized firms with 101-1,000 employees - 27.43%, large organizations with 1,001-10,000 employees - 35.4%, and global enterprises with 10,000+ employees - 34.51%.
Customers of Salesforce CRM Analytics (formerly Einstein Analytics) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce CRM Analytics (formerly Einstein Analytics) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Analytics.