List of ServiceNow HR Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow HR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow HR for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow HR for HR Service Delivery include: Walmart, a United States based Retail organisation with 2100000 employees and revenues of $681.00 billion, Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, ExxonMobil, a United States based Oil, Gas and Chemicals organisation with 61000 employees and revenues of $339.25 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow HR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the HCM software purchases.
The ServiceNow HR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of HCM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accenture | Professional Services | 791000 | $64.9B | Ireland | ServiceNow | ServiceNow HR | HR Service Delivery | 2016 | n/a |
In 2016, Accenture deployed ServiceNow HR to extend the company’s enterprise ServiceNow platform into HR Service Delivery. The implementation leveraged ServiceNow’s cloud based Platform as a Service architecture and aligned with an enterprise strategy to centralize configurable, scalable platforms for cross functional service management.
The ServiceNow HR deployment included modules for employee relations case management, financial and master data requests with automated fulfillment, background check management, payroll and benefit services, and a first class leave of absence workflow. ServiceNow HR capabilities were provisioned through the Accenture Support self service portal to present HR Service Delivery alongside IT and other enterprise services, enabling a unified service catalog and consistent request workflows for employees, contractors and alumni.
Integrations described in the implementation connect ServiceNow to enterprise procurement and ERP systems for asset lifecycle and fulfillment orchestration, and ServiceNow experiences were surfaced into Microsoft Teams as common digital worker destinations. The operational coverage was enterprise wide, with use cases ranging from a rapid India vaccine management solution available to over 250,000 employees and contractors, to a People Mobility Gateway that aggregates policies and approvals for more than 4,000 monthly international travel requests.
Accenture established a cross organizational governance model to manage ServiceNow platform strategy, prioritize service roadmaps, and standardize lifecycle management, while shifting toward a business service based IT operating model using ServiceNow IT business management and performance analytics. The HR Service Delivery rollout applied design thinking to consumerize services, standardize end to end HR workflows such as leave of absence processing, and automate fulfillment to reduce manual handoffs.
Accenture reports explicit outcomes tied to the platform expansion, including reduced process inquiries for leave of absence, improved speed and accuracy through automation, optimized cost to serve through platform consolidation, increased employee engagement, and enhanced sensitive data management and security. ServiceNow HR is described as a component of a broader ServiceNow footprint that supports frequent upgrades and reduced reliance on custom country specific applications.
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Acerta | Professional Services | 1377 | $350M | Belgium | ServiceNow | ServiceNow HR | HR Service Delivery | 2021 | n/a |
In 2021, Acerta implemented ServiceNow HR as part of a broader ServiceNow platform deployment. The work targeted the HR Service Delivery category and positioned ServiceNow HR alongside CSM, ITSM, HRSD and other ServiceNow modules to consolidate service workflows and case handling.
ServiceNow HR was configured to support HR case management, an employee service portal, service catalog functions, and automated case routing, while CSM and ITSM provided customer service management and IT ticketing workflows. The implementation included instrumentation of ticket status fields, team assignment logic and SLA tracking to enable reporting on ticket status, team efficiency and service KPIs.
ServiceNow served as the backend system of record for service transactions, with analytics and data integration executed through a Modern Data Platform using Azure, Databricks and Power BI. ServiceNow data was exported into Azure storage, transformed and enriched in Databricks, and consumed in Power BI reports to deliver consolidated status of tickets, team efficiency dashboards and service KPI reporting.
Operational coverage emphasized HR and service operations and centralized reporting across Acerta service teams. In 2022, Acerta accelerated their digitalized backend with ServiceNow to serve customers better, and governance centered on centralized data integration and shared reporting models to maintain consistent KPI definitions and cross-team visibility.
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ACT Government | Government | 6085 | $5.1B | Australia | ServiceNow | ServiceNow HR | HR Service Delivery | 2015 | n/a |
In 2015, ACT Government implemented ServiceNow HR in the HR Service Delivery category. The ServiceNow HR deployment was provisioned on the ServiceNow platform alongside IT Service Management, Operations Management and Strategic Portfolio Management modules, establishing a platform-centric approach to enterprise service tooling.
The implementation focused on HR Service Delivery capabilities including HR case management, employee service center workflows, service catalog configuration, knowledge management and lifecycle event automation typical of the category. ServiceNow HR was configured for ongoing support, maintenance, development and testing, with the ServiceNow Administrator role accountable for platform configuration, change control and release validation.
Operational ownership rests with the Corporate Applications team inside the Chief Minister, Treasury and Economic Development directorate, and administration follows Digital, Data and Technology Solutions support, development and deployment processes. The ServiceNow HR instance operates as part of a shared ServiceNow tenancy that delivers cross-module process orchestration between HR Service Delivery and IT service and portfolio management capabilities.
Governance includes formal DDTS support and deployment workflows and role based administration, requiring personnel vetting for administrators to maintain platform security and compliance. The configuration and operational model emphasizes central administration, iterative development and platform-aligned orchestration of HR Service Delivery functions within ACT Government.
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Advance Auto Parts | Retail | 40000 | $11.3B | United States | ServiceNow | ServiceNow HR | HR Service Delivery | 2018 | n/a |
In 2018 Advance Auto Parts implemented ServiceNow HR, deploying the ServiceNow HR application to support enterprise HR operations. The implementation was delivered within the companys wider ServiceNow estate and explicitly targeted the HR Service Delivery category while the platform team concurrently managed ITSM, ITOM, SecOps, GRC, and ITBM across five ServiceNow environments.
ServiceNow HR was configured to leverage core HR Service Delivery capabilities consistent with the category, including case and knowledge management, an employee service center and portal, and lifecycle event automation. Platform-level capabilities were extended to HR by configuring Virtual Agent with natural language understanding, enabling mobile application access, and applying Predictive Intelligence features to streamline employee inquiry handling.
Operationally the HR implementation was coordinated through the central ServiceNow platform organization, with development and support teams, contracted resources, and vendor partners aligned under a single platform product owner for five environments. Integration work focused on establishing HR workflow and case routing touchpoints within the ServiceNow platform and aligning HR processes with existing platform modules rather than introducing separate point solutions.
Governance and delivery were structured around Agile development practices, a Platform Product Owner model, and three governance bodies covering technical decisions, demand management, and strategic direction. The program also established a Citizen Developer program to enable scoped low and no code development by nondevelopment stakeholders, accelerating delivery velocity and expanding internal development capability.
Ongoing responsibility for ServiceNow HR remains with the central platform organization, which continues to manage development, support, and demand prioritization across HR and adjacent business functions while maintaining the governance bodies and Agile delivery cadence.
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AECOM | Construction and Real Estate | 51000 | $16.1B | United States | ServiceNow | ServiceNow HR | HR Service Delivery | 2016 | n/a |
In 2016, AECOM deployed ServiceNow HR within its Employee Center to operationalize HR Service Delivery and provide a single entry point for employee services. The Employee Center portal uses ServiceNow HR to help employees access Global Business Services such as HR and Payroll, Finance, Project Accounting and related corporate service functions across the enterprise.
The implementation leverages core ServiceNow HR capabilities typical of the HR Service Delivery category, including employee self service, case and request management, a service catalog for HR lifecycle events, and knowledge management to standardize responses and guidance. ServiceNow HR is configured to surface curated HR content and to route employee requests through defined fulfillment workflows and escalation paths.
ServiceNow HR and the Employee Center are integrated into Global Business Services processes for HR, payroll, finance, and project accounting, enabling centralized intake and routing of cross functional requests and improving visibility for service owners. Operational coverage is global, delivered through the unified Employee Center portal to AECOM employees and aligned to corporate service domains rather than a single site.
Governance is anchored by an actively managed knowledge base and centrally administered content controls, with service owners responsible for maintaining articles and workflows. The Employee Center knowledge base answers tens of thousands of employee questions per month, reflecting the operational scale of ServiceNow HR within AECOM and the platform role in supporting distributed HR and business service operations.
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Construction and Real Estate | 3281 | $600M | Australia | ServiceNow | ServiceNow HR | HR Service Delivery | 2015 | n/a |
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Utilities | 9600 | $12.7B | United States | ServiceNow | ServiceNow HR | HR Service Delivery | 2021 | n/a |
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Retail | 15000 | $5.7B | Belgium | ServiceNow | ServiceNow HR | HR Service Delivery | 2018 | n/a |
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Oil, Gas and Chemicals | 66500 | $31.4B | France | ServiceNow | ServiceNow HR | HR Service Delivery | 2021 | Devoteam |
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Oil, Gas and Chemicals | 1000 | $200M | Portugal | ServiceNow | ServiceNow HR | HR Service Delivery | 2021 | n/a |
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Showing 1 to 10 of 383 entries
Buyer Intent: Companies Evaluating ServiceNow HR
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow HR. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow HR for HR Service Delivery include:
- Uber, a United States based Transportation organization with 31100 Employees
- W G Silverton & Co, a United Kingdom based Construction and Real Estate company with 50 Employees
- orsted Hydrogen Green Fuels Dk, a Denmark based Utilities organization with 3 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow HR Coverage
ServiceNow HR is a HR Service Delivery solution from ServiceNow.
Companies worldwide use ServiceNow HR, from small firms to large enterprises across 21+ industries.
Organizations such as Walmart, Amazon, Apple, UnitedHealth Group and ExxonMobil are recorded users of
ServiceNow HR for HR Service Delivery.
Companies using ServiceNow HR are most concentrated in Retail, Manufacturing and Insurance, with adoption spanning over 21 industries.
Companies using ServiceNow HR are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow HR across Americas, EMEA, and APAC.
Companies using ServiceNow HR range from small businesses with 0-100 employees - 1.31%, to mid-sized firms with 101-1,000 employees - 11.23%, large organizations with 1,001-10,000 employees - 30.81%, and global enterprises with 10,000+ employees - 56.66%.
Customers of ServiceNow HR include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow HR customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of HR Service Delivery.