List of Verint Customer Engagement Platform Customers
Verint Systems Inc. (acquired, merge with Calabrio)
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
4000
$912M
Since 2010, our global team of researchers has been studying Verint Customer Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Customer Engagement Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Customer Engagement Platform for Customer Engagement include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, New York Life, a United States based Insurance organisation with 13000 employees and revenues of $50.00 billion, Barclays, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $34.86 billion, Co-op, a United Kingdom based Retail organisation with 65000 employees and revenues of $14.50 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Customer Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Customer Engagement Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2014 | n/a |
In 2014 Admiral Group implemented the Verint Customer Engagement Platform to extend its contact centre analytics across its UK and offshore operations. The deployment targeted Admiral Group PLC, a major UK insurer with multiple brands and seven customer-facing contact departments handling up to 1,000,000 calls per month, and was positioned within the Customer Engagement portfolio to improve insight across the policy lifecycle from quotation to renewal and claims.
The implementation leveraged Verint Speech Analytics as the primary functional module within the Verint Customer Engagement Platform, together with existing Verint Call Recording and Verint Quality Management capabilities. Verint Speech Analytics was configured to transcribe, categorise, and surface call-level themes, enable term-based skipping to relevant call stages, and build reusable category taxonomies for rapid sourcing of calls by type. The solution replaced several manual, overlapping processes for call sourcing and analysis and was used to identify training needs and process differences that affect average call handling times.
Operationally the platform ingested inbound and outbound recordings from multiple service departments, with initial analytics coverage focused on three of Admiral’s largest service teams. Outputs were consumed by customer insight, contact operations, quality assurance, and training functions, and supported faster detection of technological issues affecting customer experience. The deployment built on Admiral’s prior use of Verint Call Recording and Verint Quality Management, integrating speech analytics into a unified analytics and quality stack.
Governance was established through a working group that included speech analytics representatives from the process teams of relevant departments, with findings shared monthly within departments and consolidated quarterly for senior management review. Verint consulting provided training and ongoing support during rollout, and documented outcomes reported by Admiral included resource savings from automated insights, identification of process differences, increased efficiency through rapid call sourcing, and streamlined reporting and analytics across contact departments.
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Bakehuset | Consumer Packaged Goods | 3000 | $1.9B | Norway | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2015 | n/a |
In 2015, Bakehuset deployed Verint Customer Engagement Platform to centralize customer service and digital engagement for its Norway operations, implementing the solution as part of its Customer Engagement strategy. The deployment targeted contact center and customer support functions within the consumer packaged goods business, aligning the Verint Customer Engagement Platform with enterprise customer interaction workflows at a 3000 employee company scale.
The implementation covered core Verint components and functional modules including Agent Desktop, Live Chat, Email handling, Wrapup processing, Case management, Whitemail case actions, and service call integration. Work spanned multiple Verint releases, specifically versions 13R2, 14R1, and 15R1, and included UI design and technical feasibility activities to configure session handling, interaction routing, and agent workspace behavior.
Integrations concentrated on channel orchestration between web chat and email channels and backend service call interfaces, with server side tooling used to support features such as spellchecking. The team set up a spellchecker using TinyMCE together with Apache, PHP, PSpell, and Aspell, reflecting a hybrid deployment pattern where application platform components were extended with web server and scripting layer integrations to support agent UI functionality.
Governance and operationalization included release management, structured show and tell reviews, handling of change requests, post project support, and quality assurance practices. The delivery included writing high level test cases and unit tests, managing releases and change requests, and providing ongoing support and technical feasibility analysis to stabilize the Verint Customer Engagement Platform and embed consistent contact handling processes.
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Barclays | Banking and Financial Services | 93000 | $34.9B | United Kingdom | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2015 | Direct from vendor |
In 2015, Barclays implemented Verint Customer Engagement Platform. The deployment was a cloud-hosted, vendor-managed instance of Verint Customer Engagement Platform, implemented to strengthen Barclays customer-facing operations within the Customer Engagement category and to provide a centrally administered interaction platform for its contact center functions.
The implementation configured core Customer Engagement capabilities including omnichannel interaction routing, interaction recording and quality management, speech and text analytics, and workforce optimization and scheduling workflows. Verint Customer Engagement Platform was set up to provide centralized administration, standardized case and quality workflows, and analytics-driven reporting to support contact center and customer service teams.
Procurement and provisioning were handled direct from vendor, with the vendor responsible for cloud hosting and platform operations. Governance emphasized centralized contact center operations and workforce management ownership, role-based access controls, and vendor-managed operational support for platform updates and service continuity.
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Co-op | Retail | 65000 | $14.5B | United Kingdom | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2017 | n/a |
In 2017, Co-op implemented the Verint Customer Engagement Platform to centralize customer interaction management for its contact centre and enabling functions. The Verint Customer Engagement Platform was deployed to support Customer Engagement capabilities across contact centre channels and to align with the organisation's HR and contact centre strategic direction and governance.
The implementation focused on contact centre modules and functional capabilities common to the Customer Engagement category, including interaction recording and compliance, speech enabled experience portal functionality, and customer engagement optimisation workflows. Configuration work included call recording and payment recording interfaces designed to meet PCI and FCA compliance requirements, and orchestration of engagement workflows for voice and collaboration channels.
Technically the Verint Customer Engagement Platform was integrated with a centralized Avaya Pod Fx contact centre architecture and complementing collaboration tooling, specifically Avaya Equinox and MS Lync. The platform was also connected to the enterprise CRM layer and to specialist payment and recording providers Eckoh and P&R, and was provisioned on a private cloud, tiered service infrastructure and service model to support availability and operational separation of contact centre services.
Governance and rollout were governed by the lead enterprise architect for Enabling Functions who owned HR and contact centre roadmaps, architecture and standards, ensuring the Verint Customer Engagement Platform aligned with contact centre transformation and collaboration programs. Operational coverage centered on contact centre and collaboration functions, with the platform formalised into existing roadmaps and governance to support ongoing optimisation and multi-vendor integration.
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Currys | Retail | 24000 | $11.3B | United Kingdom | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2014 | n/a |
In 2014 Currys deployed Verint Customer Engagement Platform to centralize omni-channel customer experience measurement and quality management. The Verint Customer Engagement Platform served as the core Customer Engagement solution across contact centres, retail stores, online channels and digital support, aligning customer experience reporting with contact centre operations and frontline retail teams.
Implementation concentrated on modules for voice of the customer, quality assurance, and customer service reporting, with configuration to capture NPS and operational KPIs such as Resolved first time and Knowledge and Expertise. The Verint Customer Engagement Platform was used to consolidate continuous improvement studies and to create a unified measurement approach that promoted a single customer view across channels.
Integrations and operational coverage included direct alignment with outsourced contact centre partners and third party survey and insight providers noted in the program, enabling end to end visibility from telesales and inbound contact channels through retail and online touchpoints. The deployment linked Verint data feeds into reporting used by operational departments, supporting cross functional analysis across retail, online and telesales teams and regional outsourced sites in South Africa and India.
Governance and rollout emphasized cross functional stakeholder engagement, with workshops, roadshows and training to drive staff adoption and to embed customer experience metrics into business planning. The program included supplier relationship management, regular follow up sessions with outsourced partners, and business case driven prioritization for expanding Verint functionality to meet evolving measurement requirements.
Currys Verint Customer Engagement Platform Customer Engagement supported established processes for quality programmes and omni-channel voice of the customer tracking, and was positioned to provide one version of the truth for NPS and customer experience reporting. Operational use focused on enabling consistent reporting, supplier oversight, and structured continual improvement across contact centres and retail channels.
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Professional Services | 2000 | $800M | Netherlands | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2023 | n/a |
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Banking and Financial Services | 10000 | $2.2B | United States | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2015 | n/a |
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Professional Services | 6000 | $621M | United Kingdom | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2023 | n/a |
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Professional Services | 986 | $110M | United Kingdom | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2017 | n/a |
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Government | 11000 | $4.0B | United Kingdom | Verint Systems | Verint Customer Engagement Platform | Customer Engagement | 2006 | n/a |
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Buyer Intent: Companies Evaluating Verint Customer Engagement Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Verint Customer Engagement Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Verint Customer Engagement Platform for Customer Engagement include:
- City of San Francisco, a United States based Government organization with 34473 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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City of San Francisco | Government | 34473 | $14.6B | United States | 2025-08-13 |
FAQ - APPS RUN THE WORLD Verint Customer Engagement Platform Coverage
Verint Customer Engagement Platform is a Customer Engagement solution from Verint Systems.
Companies worldwide use Verint Customer Engagement Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Home Depot, Tesco, New York Life, Barclays and Co-op are recorded users of
Verint Customer Engagement Platform for Customer Engagement.
Companies using Verint Customer Engagement Platform are most concentrated in Retail, Insurance and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Verint Customer Engagement Platform are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Customer Engagement Platform across Americas, EMEA, and APAC.
Companies using Verint Customer Engagement Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 6.9%, large organizations with 1,001-10,000 employees - 44.83%, and global enterprises with 10,000+ employees - 48.28%.
Customers of Verint Customer Engagement Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Customer Engagement Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.