Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Gusto	Professional Services	2400	$540M	United States	Nice Systems	NICE Adaptive Workforce Optimization	Workforce Management	2021	NiCE	In 2021, Gusto implemented NICE Adaptive Workforce Optimization to bring structure to scheduling across multiple US contact centers. NICE Adaptive Workforce Optimization functioned as a Workforce Management solution to centralize forecasting, staffing and schedule orchestration for customer service teams. The deployment configured NICE Workforce Management modules for forecasting, capacity planning, automated schedule generation, intraday management and employee engagement workflows, leveraging CXone Workforce and employee engagement capabilities described in the case study. Configuration emphasized rule-based rostering, adherence monitoring and forecast-to-schedule automation to standardize shift planning across sites. The solution integrated with CXone and included VRS advisory as part of the deployment to align workforce plans with contact routing and real-time contact center analytics. Operational coverage spanned multiple US contact centers and impacted contact center operations, workforce planning, scheduling teams and frontline supervisors. Nice Systems was the vendor and NiCE served as the implementation partner responsible for rollout and configuration. Governance introduced centralized scheduling ownership and new intraday management processes during phased rollout across centers. Outcomes reported in the case study included a 58% improvement in service level and a 50% reduction in abandoned calls.
Peoria Unified School District	Education	4000	$60M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2010	Neos Consulting	In 2010, Peoria Unified School District implemented UKG Workforce Central as its Workforce Management system, deploying the solution to support district-wide time and attendance for roughly 4,000 employees. The implementation was executed with Neos Consulting as the systems integrator, and the project established UKG Workforce Central as the central platform for workforce timekeeping and scheduling across schools and administrative sites. UKG Workforce Central was configured to provide core timekeeping, employee scheduling, absence management, and manager approval workflows, with district-level KRONOS administration retained as an operational discipline. Configuration work included role-based access for site administrators and centralized timecard processing rules, aligning Workforce Management capabilities with public education staffing models and substitute scheduling patterns. The implementation included system-level integrations and administrative support connections, specifically supporting SYNERGY Student Information Systems for staff rostering context, TimeClockPlus administration and Visions administration for site-level time collection and terminal management, and MUNIS administration for payroll and financial interfaces, along with KRONOS administration tasks. These integrations tied UKG Workforce Central into the district’s HR and payroll operational stack and centralized time data flows for payroll reconciliation. Governance and operational changes established a central administration model for time and attendance, consolidating TimeClockPlus and KRONOS administration under district operations while enabling school-level time-entry and manager approval processes. Rollout emphasized standardized timecard policies, centralized configuration control and administration handoffs to Neos Consulting during initial deployment and stabilization.
	Government	140000	$10.8B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2007	Neos Consulting
	Oil, Gas and Chemicals	31307	$15.7B	Mexico	WorkForce Software	WorkForce EmpCenter	Workforce Management	2017	Neoris
	Insurance	1200	$430M	France	Activeo	Activeo Logepal	Workforce Management	2019	NXO
	Banking and Financial Services	12219	$15.3B	Japan	NTT Group	NTT COMWARE Follow	Workforce Management	2015	NTT Comware
	Transportation	6700	$10.9B	Japan	NTT Group	NTT COMWARE Follow	Workforce Management	2006	NTT Comware
	Healthcare	3	$1M	United States	2Interact	2Interact iOrganization	Workforce Management	2016	Mwasala
	Education	150	$20M	United Arab Emirates	2Interact	2Interact iOrganization	Workforce Management	2016	Mwasala
	Healthcare	5868	$595M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	Medasource

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Gusto

Professional Services

2400

$540M

United States

Nice Systems

NICE Adaptive Workforce Optimization

Workforce Management

2021

NiCE

In 2021, Gusto implemented NICE Adaptive Workforce Optimization to bring structure to scheduling across multiple US contact centers. NICE Adaptive Workforce Optimization functioned as a Workforce Management solution to centralize forecasting, staffing and schedule orchestration for customer service teams. The deployment configured NICE Workforce Management modules for forecasting, capacity planning, automated schedule generation, intraday management and employee engagement workflows, leveraging CXone Workforce and employee engagement capabilities described in the case study. Configuration emphasized rule-based rostering, adherence monitoring and forecast-to-schedule automation to standardize shift planning across sites. The solution integrated with CXone and included VRS advisory as part of the deployment to align workforce plans with contact routing and real-time contact center analytics. Operational coverage spanned multiple US contact centers and impacted contact center operations, workforce planning, scheduling teams and frontline supervisors. Nice Systems was the vendor and NiCE served as the implementation partner responsible for rollout and configuration. Governance introduced centralized scheduling ownership and new intraday management processes during phased rollout across centers. Outcomes reported in the case study included a 58% improvement in service level and a 50% reduction in abandoned calls.

Peoria Unified School District

Education

4000

$60M

United States

UKG

UKG Workforce Central (ex Kronos Workforce Central)

Workforce Management

2010

Neos Consulting

In 2010, Peoria Unified School District implemented UKG Workforce Central as its Workforce Management system, deploying the solution to support district-wide time and attendance for roughly 4,000 employees. The implementation was executed with Neos Consulting as the systems integrator, and the project established UKG Workforce Central as the central platform for workforce timekeeping and scheduling across schools and administrative sites. UKG Workforce Central was configured to provide core timekeeping, employee scheduling, absence management, and manager approval workflows, with district-level KRONOS administration retained as an operational discipline. Configuration work included role-based access for site administrators and centralized timecard processing rules, aligning Workforce Management capabilities with public education staffing models and substitute scheduling patterns. The implementation included system-level integrations and administrative support connections, specifically supporting SYNERGY Student Information Systems for staff rostering context, TimeClockPlus administration and Visions administration for site-level time collection and terminal management, and MUNIS administration for payroll and financial interfaces, along with KRONOS administration tasks. These integrations tied UKG Workforce Central into the district’s HR and payroll operational stack and centralized time data flows for payroll reconciliation. Governance and operational changes established a central administration model for time and attendance, consolidating TimeClockPlus and KRONOS administration under district operations while enabling school-level time-entry and manager approval processes. Rollout emphasized standardized timecard policies, centralized configuration control and administration handoffs to Neos Consulting during initial deployment and stabilization.