Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
The Royal Borough Of Windsor And Maidenhead Council	Government	600	$126M	United Kingdom	Genesys	Genesys Workforce Optimisation Solutions	Workforce Management,Employee Engagement	2020	VoiceFoundry	In 2020, The Royal Borough of Windsor and Maidenhead implemented Genesys Workforce Optimisation Solutions as part of an accelerated program to maintain citizen services after government orders required staff to work from home. VoiceFoundry designed and deployed Amazon Connect and Contact Lens to create a cloud contact center platform that enabled the council to continue supporting vulnerable residents who could not leave their homes. The Genesys Workforce Optimisation Solutions deployment was positioned to deliver core Workforce Management,Employee Engagement capabilities such as agent scheduling, forecasting, adherence monitoring and quality management aligned with contact center operations. The broader implementation included configurable hours of operation, skills-based routing, IVR improvements, agent and supervisor training workflows, and provision of a softphone to eliminate the need for dedicated desk phones. Operationally the program addressed continuity for the council contact center, enabling over 200 council staff and volunteers to support approximately 3,000 shielded residents across Windsor and Maidenhead. The technical design replaced an on-premise Siemens platform with a cloud-native Amazon Connect and Contact Lens environment delivered by VoiceFoundry, and work-from-home flexibility was a primary operational requirement. Governance and rollout were executed as an emergency rapid-migration initiative, VoiceFoundry completing migration and training within 10 days to operationalize remote agents. The implementation emphasized skills-based routing, supervisor coaching and contact recording and analytics through Contact Lens, supporting both Workforce Management,Employee Engagement objectives and day-to-day case handling for vulnerable residents.
Zurich Versicherungs-Aktiengesellschaft	Insurance	1198	$400M	Austria	Planforge	Planforge Work Management	Workforce Management	2019	URprior	In 2019, Zurich Versicherungs-Aktiengesellschaft implemented Planforge Work Management as a Workforce Management solution within its Austrian project management office. The deployment targeted project portfolio management, program controlling and centralized time tracking to support PMO planning and delivery. The implementation leveraged Planforge Work Management and inferred Resource Management capabilities for time tracking and capacity planning, configured to manage project portfolios, resource assignments and program level control workflows. Functional configuration included project portfolio dashboards, time entry and approval workflows, resource capacity planning and program controlling reports, aligning with Workforce Management functional terminology such as scheduling, utilization visibility and capacity planning. Implementation and training were performed by Planforge together with system integrator URprior, indicating a joint delivery model for configuration, user onboarding and PMO enablement. Operational coverage was concentrated in the Zurich Österreich PMO, serving project managers, program controllers and resource planners across the Austria organization. The rollout delivered real-time reporting and increased planning accuracy as reported by the vendor, and governance changes standardized time capture and portfolio reporting workflows to sustain Workforce Management operations within the PMO.
	Government	14757	$3.5B	United Kingdom	OneAdvanced	Xmbrace Scheduling	Workforce Scheduling	2013	Totalmobile
	Healthcare	2570	$281M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2011	The WFC Group
	Manufacturing	5000	$1.5B	United States	WorkForce Software	WorkForce Suite	Workforce Management	2014	The Silicon Partners
	Non Profit	415	$41M	Australia	Deputy	Deputy Scheduling	Workforce Scheduling	2017	Telstra
	Banking and Financial Services	59	$40M	Australia	CallN	CallN Workforce Optimization	Workforce Management	2018	Telstra
	Automotive	30000	$25.0B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2016	TEKsystems
	Retail	312000	$147.7B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2017	TCS
	Retail	312000	$147.7B	United States	Blue Yonder	Blue Yonder Warehouse Labor Management (ex JDA Warehouse Labor Management)	Workforce Management	2018	TCS

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

The Royal Borough Of Windsor And Maidenhead Council

Government

600

$126M

United Kingdom

Genesys

Genesys Workforce Optimisation Solutions

Workforce Management,Employee Engagement

2020

VoiceFoundry

In 2020, The Royal Borough of Windsor and Maidenhead implemented Genesys Workforce Optimisation Solutions as part of an accelerated program to maintain citizen services after government orders required staff to work from home. VoiceFoundry designed and deployed Amazon Connect and Contact Lens to create a cloud contact center platform that enabled the council to continue supporting vulnerable residents who could not leave their homes. The Genesys Workforce Optimisation Solutions deployment was positioned to deliver core Workforce Management,Employee Engagement capabilities such as agent scheduling, forecasting, adherence monitoring and quality management aligned with contact center operations. The broader implementation included configurable hours of operation, skills-based routing, IVR improvements, agent and supervisor training workflows, and provision of a softphone to eliminate the need for dedicated desk phones. Operationally the program addressed continuity for the council contact center, enabling over 200 council staff and volunteers to support approximately 3,000 shielded residents across Windsor and Maidenhead. The technical design replaced an on-premise Siemens platform with a cloud-native Amazon Connect and Contact Lens environment delivered by VoiceFoundry, and work-from-home flexibility was a primary operational requirement. Governance and rollout were executed as an emergency rapid-migration initiative, VoiceFoundry completing migration and training within 10 days to operationalize remote agents. The implementation emphasized skills-based routing, supervisor coaching and contact recording and analytics through Contact Lens, supporting both Workforce Management,Employee Engagement objectives and day-to-day case handling for vulnerable residents.

Zurich Versicherungs-Aktiengesellschaft

Insurance

1198

$400M

Austria

Planforge

Planforge Work Management

Workforce Management

2019

URprior

In 2019, Zurich Versicherungs-Aktiengesellschaft implemented Planforge Work Management as a Workforce Management solution within its Austrian project management office. The deployment targeted project portfolio management, program controlling and centralized time tracking to support PMO planning and delivery. The implementation leveraged Planforge Work Management and inferred Resource Management capabilities for time tracking and capacity planning, configured to manage project portfolios, resource assignments and program level control workflows. Functional configuration included project portfolio dashboards, time entry and approval workflows, resource capacity planning and program controlling reports, aligning with Workforce Management functional terminology such as scheduling, utilization visibility and capacity planning. Implementation and training were performed by Planforge together with system integrator URprior, indicating a joint delivery model for configuration, user onboarding and PMO enablement. Operational coverage was concentrated in the Zurich Österreich PMO, serving project managers, program controllers and resource planners across the Austria organization. The rollout delivered real-time reporting and increased planning accuracy as reported by the vendor, and governance changes standardized time capture and portfolio reporting workflows to sustain Workforce Management operations within the PMO.