List of SAP S/4HANA Utilities Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6 2277-47474
Professional Services
110650
$42.3B
Since 2010, our global team of researchers has been studying SAP S/4HANA Utilities customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP S/4HANA Utilities for Utilities ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP S/4HANA Utilities for Utilities ERP include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Eni, a Italy based Oil, Gas and Chemicals organisation with 32492 employees and revenues of $104.27 billion, E.ON, a Germany based Utilities organisation with 69668 employees and revenues of $88.13 billion, ENGIE, a France based Utilities organisation with 96454 employees and revenues of $85.78 billion, Rio Tinto, a United Kingdom based Oil, Gas and Chemicals organisation with 60000 employees and revenues of $53.66 billion and many others.
Contact us if you need a completed and verified list of companies using SAP S/4HANA Utilities, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
The SAP S/4HANA Utilities customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Financial Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A2A | Utilities | 13267 | $16.8B | Italy | SAP | SAP S/4HANA Utilities | Utilities ERP | 2015 | n/a |
In 2015, A2A implemented SAP S/4HANA Utilities. SAP S/4HANA Utilities was deployed as the companywide Utilities ERP to consolidate industry specific processes for electricity and gas operations and to provide a single SAP S/4HANA Utilities instance for core utility workflows.
The implementation centered on SAP IS-U functional modules, including Master Data management for IS-U, Metering and meter data aggregation, Contract Billing, Invoicing, Credit Management, and Work Management with technician planning and scheduling. A2A used SAP S/4HANA Utilities to unify contract lifecycle management, billing engine configuration, customer master alignment and metering reconciliation, ensuring the application directly supports customer service, billing and field operations business functions.
Architecturally the deployment positioned SAP S/4HANA Utilities as the central transactional backbone interfacing with distributor IT systems and market and transmission coordination functions through regulated exchange protocols. Data exchanges for contractual information and meter readings were implemented as structured flows between the S/4HANA Utilities instance and external distribution and sales systems, with meter data consolidation and handoff to settlement and dispatching processes aligned to Italian market rules.
Governance changes focused on information separation between distribution and sales domains and on ARERA compliance for data exchange and consumer billing protection. Process redesign included standardized protocols for transmission and reception of contractual and metering data, data alignment procedures for personal and contractual master data, and operational role changes across customer service, metering, billing and field workforce planning to reflect the SAP S/4HANA Utilities operational model.
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AES Eletropaulo | Utilities | 7355 | $6.3B | Brazil | SAP | SAP S/4HANA Utilities | Utilities ERP | 2020 | n/a |
In 2020, AES Eletropaulo implemented SAP S/4HANA Utilities. The deployment was executed within the Utilities ERP domain to consolidate core distribution business functions, focusing on billing, customer care, and meter to cash workflows for distribution operations in Brazil.
The SAP S/4HANA Utilities implementation configured standard utilities capabilities consistent with the Utilities ERP category, including contract account and billing configuration, customer service process orchestration, and metering data handling. The program was aligned with an earlier SAP ECC plus IS-U and CCS migration to cloud in Latin America, and it formed a central component of Project E4E, a Global ERP Rollout to consolidate processes and systems across Enel Group distribution entities.
Integrations and operational coverage included explicit linkage to a Salesforce based project called Project Format for Rio de Janeiro, and orchestration with a Contact Center cloud solution under Project CCaaS for multiple distribution companies. The rollout encompassed distribution companies across São Paulo, Rio de Janeiro and Ceará within the Enel Group footprint, collectively covering approximately 15 million customers and leveraging new local datacenters and operations centers as part of the deployment topology.
Governance and program management were directed from the Global Digital Solutions leadership in Brazil, with a 180 person IT organization overseeing configuration, rollout sequencing and transitional service agreement definition for carve out activities. Reported achievements tied to the program include an increase in IT governance maturity in Brazil and execution of one of the largest SAP ECC plus IS-U and CCS migrations to cloud in Latam, with SAP S/4HANA Utilities serving as the enterprise ERP backbone for distribution business functions.
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AES Indiana | Utilities | 1500 | $500M | United States | SAP | SAP S/4HANA Utilities | Utilities ERP | 2012 | n/a |
In 2012, AES Indiana implemented SAP S/4HANA Utilities as its core Utilities ERP for commercial system consolidation and operational integration. The deployment centered on SAP S/4HANA Utilities and was managed alongside existing SAP estate components reported by the IT manager, including SAP ERP, SAP IS-U, SAP BW and SAP CRM, as well as AES Indiana intranet and internet sites and their integrations with other operational systems.
SAP S/4HANA Utilities was configured to support typical utilities ERP capabilities, including customer commercial functions, billing and settlement workflows, and master data consolidation, reflecting the commercial systems remit owned by IT. Configuration work emphasized module alignment with SAP IS-U and SAP ERP data flows, and the environment included SAP BW for data warehousing and reporting, enabling end to end commercial process orchestration across the utility business function.
Integrations were explicitly scoped to tie SAP S/4HANA Utilities into broader operational systems and web channels, preserving interfaces for customer and operational data exchange. Governance and rollout governance was handled through the IT manager role that maintains relationships with business areas and service suppliers, coordinating system ownership, integration points, and ongoing support responsibilities across commercial and IT teams.
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AGL Energy | Utilities | 3900 | $9.7B | Australia | SAP | SAP S/4HANA Utilities | Utilities ERP | 2016 | n/a |
In 2016, AGL Energy, Ltd. implemented SAP S/4HANA Utilities as its Utilities ERP platform to consolidate utility-specific billing and customer operations across its Australian states. The SAP S/4HANA Utilities deployment was positioned to support AGL’s battery, solar and electric vehicle portfolios, virtual power plant orchestration, and customer-facing billing and refund workflows within the Utilities ERP domain.
The implementation focused on configuring core billing and customer management workflows, claims and warranty processing, site booking and meter orchestration, and a battery and solar ledger for financial control. SAP S/4HANA Utilities was used to instrument device management capabilities including inverter error code tracking, fault identification, and support for project-level activities such as PVP audits and VPP bolt on and bolt off operations.
Integrations were implemented with SAP CRM and SAP ISU, and the S/4HANA Utilities instance exchanged operational data with EMISAGE and EMISAGE Install tools, MSATS, Mercury systems, Excel and Power BI reporting layers, and corporate document streams such as FUJI xerox. Operational portal management routines connected S/4HANA workflows to vendor portals including Tesla, Sungrow, SolarEdge and Fronius, enabling mapping of active and inactive sites and root cause analysis across installer and contractor networks.
Governance and operational change centered on escalation management, with a single point of contact model for battery sales, billing, refunds, payments and installer coordination across all states. The rollout embedded structured escalation themes, collaboration pathways with team leaders, product owners, installers and state project managers, and project management controls for audits, rebates and safety programs, while explicitly aiming to maximize cash flow and minimize current and future bad debt exposure from the battery and solar ledger.
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Anglian Water | Utilities | 5000 | $2.0B | United Kingdom | SAP | SAP S/4HANA Utilities | Utilities ERP | 2018 | Capgemini |
In 2018, Anglian Water implemented SAP S/4HANA Utilities as part of a Utilities ERP program hosted and operated by Capgemini, deploying the application on IBM Power Systems with IBM Db2 as the enterprise database. The initiative addressed core back office continuity for human resources, operations, finance and customer billing and aligned application and database release cycles to support ongoing stability and feature adoption for SAP S/4HANA Utilities and related SAP components.
Deployment architecture consolidated and standardized SAP workloads onto IBM POWER8 processor based IBM Power System E850 servers and IBM Power System S822 servers running IBM AIX with IBM Db2, hosted across twin Capgemini data centers. The project replaced 24 machines with a smaller Power Systems footprint using Db2 adaptive compression to shrink data volumes from roughly 5 terabytes to 2 terabytes and used IBM Capacity Upgrade on Demand to provide scalable processing headroom while optimizing consumed capacity.
Functional coverage included SAP Business Suite and SAP for Utilities elements migrated into the new platform along with SAP Business Warehouse, SAP Enterprise Portal, SAP Gateway and SAP Process Orchestration, supporting contact center lookups and field engineer work order processing. The consolidated Utilities ERP stack served business functions across customer service, billing, field operations and executive reporting, enabling shorter batch windows and improved SLA compliance for operational processes.
Governance followed a nine month program model with Capgemini as hosting and delivery partner and IBM Db2 migration services participating in a collaborative delivery team, culminating in a weekend migration and immediate weekday go live. Measured outcomes stated by the program included a 66 percent reduction in server footprint, batch processing times up to 40 percent shorter, reduced database and storage footprint and lowered licensing and support costs, strengthening operational resilience across the regulated five year planning period.
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Utilities | 8000 | $8.7B | United States | SAP | SAP S/4HANA Utilities | Utilities ERP | 2008 | n/a |
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Utilities | 35 | $538M | United Kingdom | SAP | SAP S/4HANA Utilities | Utilities ERP | 2014 | n/a |
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Utilities | 4800 | $1.4B | Germany | SAP | SAP S/4HANA Utilities | Utilities ERP | 1999 | n/a |
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Professional Services | 750 | $100M | Germany | SAP | SAP S/4HANA Utilities | Utilities ERP | 2020 | n/a |
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Utilities | 8000 | $1.5B | India | SAP | SAP S/4HANA Utilities | Utilities ERP | 2009 | n/a |
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Buyer Intent: Companies Evaluating SAP S/4HANA Utilities
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SAP S/4HANA Utilities. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SAP S/4HANA Utilities for Utilities ERP include:
- KPMG Ireland, a Ireland based Professional Services organization with 3000 Employees
- Modern Aviation, a United States based Transportation company with 210 Employees
- RWSmith ETC, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SAP S/4HANA Utilities Coverage
SAP S/4HANA Utilities is a Utilities ERP solution from SAP.
Companies worldwide use SAP S/4HANA Utilities, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, Eni, E.ON, ENGIE and Rio Tinto are recorded users of
SAP S/4HANA Utilities for Utilities ERP.
Companies using SAP S/4HANA Utilities are most concentrated in Utilities and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using SAP S/4HANA Utilities are most concentrated in France, Italy and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP S/4HANA Utilities across Americas, EMEA, and APAC.
Companies using SAP S/4HANA Utilities range from small businesses with 0-100 employees - 1.3%, to mid-sized firms with 101-1,000 employees - 20.78%, large organizations with 1,001-10,000 employees - 48.05%, and global enterprises with 10,000+ employees - 29.87%.
Customers of SAP S/4HANA Utilities include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP S/4HANA Utilities customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities ERP.