List of IFS Field Service Management (FSM) Customers
IFS
Teknikringen 5, Box 1545,
Linkoping, 583 30,
Sweden
Linkoping, 583 30,
Sweden
46 13460 3600
Professional Services
7000
$1.7B
Since 2010, our global team of researchers has been studying IFS Field Service Management (FSM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IFS Field Service Management (FSM) for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IFS Field Service Management (FSM) for Field Service Management include: STC (Saudi Telecom Company), a Saudi Arabia based Communications organisation with 19790 employees and revenues of $19.29 billion, Kubota, a Japan based Manufacturing organisation with 43293 employees and revenues of $16.32 billion, Xcel Energy, a United States based Utilities organisation with 12000 employees and revenues of $13.44 billion, Henry Schein, a United States based Life Sciences organisation with 25000 employees and revenues of $12.34 billion, Andritz, a Austria based Distribution organisation with 30504 employees and revenues of $9.69 billion and many others.
Contact us if you need a completed and verified list of companies using IFS Field Service Management (FSM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IFS Field Service Management (FSM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ACCO Engineered Systems | Construction and Real Estate | 3000 | $1.4B | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2017 | n/a |
In 2017 ACCO Engineered Systems implemented IFS Field Service Management (FSM) as its Field Service Management application to support field operations across technicians, inside sales, sales, office billing and dispatch users. The IFS Field Service Management deployment was executed in multiple phases, including mobile client rollouts for Android and iOS and staged enablement of dispatch and billing teams to align with operational readiness and user training schedules.
Implementation focused on core service and sales client workflows, mobile field technician capabilities, dispatch orchestration and office billing processes, with project-managed backlog governance for IFS and HCM onboarding enhancements. Business requirements were elicited for service and sales client and mobile use cases, documented in Business Requirement Documents, and validated through functional prototyping and solution design sessions to minimize customization and cover exception flows, error handling, notifications and monitoring.
The technical architecture and integrations were coordinated alongside broader data and integration initiatives, including Fabric One Lake data center work, Power BI for reporting, Golden Gate Oracle tooling for replication, migration of integration jobs to the Boomi platform and use of an AWS Data Lake with Trifacta for data cleanup and structuring. Integration planning included replication and reporting considerations and coordination of hyper-care to ensure continuity of integration jobs and data flows during cutover periods.
Governance and rollout were driven by a business steering committee, formalized backlog prioritization, grooming and estimation processes, and vendor SOW coordination for enhancement work. The project lead managed risk identification and mitigation plans, facilitated stakeholder alignment across vendors and internal teams, and coordinated hyper-care and post go-live enhancement cycles to stabilize the IFS Field Service Management environment.
Post-implementation activity emphasized iterative improvement, with collaborative deployments of enhancements after go-live and ongoing operational support to refine workflows and onboarding. Risk management and hyper-care coordination were explicitly handled as part of the rollout to support a smooth transition for integrations and cross-functional users.
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Ainsworth | Construction and Real Estate | 2440 | $550M | Canada | IFS | IFS Field Service Management (FSM) | Field Service Management | 2019 | n/a |
In 2019, Ainsworth implemented IFS Field Service Management (FSM) to manage the service needs of its client base within its Construction and Real Estate operations. The deployment targeted Field Service Management to provide a unified platform for customer-facing service operations and technician orchestration.
IFS Field Service Management (FSM) was configured to support core field service modules including work order lifecycle management, scheduling and dispatch, mobile technician enablement, parts and inventory reconciliation, service contract and SLA tracking, and service reporting. Configuration emphasized flexibility to support servicing all makes and models of equipment and to automate recurring service workflows.
The rollout focused on field service teams and customer service functions, standardizing service execution and data capture across Ainsworth’s service organization. Governance concentrated on centralized service orchestration, technician workflow standardization, and service data stewardship. The implementation helped Ainsworth streamline processes, increase efficiency, enhance customer service, and support rapid growth.
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American Residential Services | Consumer Packaged Goods | 4000 | $650M | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2021 | n/a |
In 2021 American Residential Services implemented IFS Field Service Management (FSM) in a cloud deployment to centralize its Field Service Management capabilities and improve workforce scheduling, customer experience and profitability. The IFS Field Service Management (FSM) rollout is positioned as a cloud-based operating model that will support approximately 5,800 users across 70 branches in 24 states, targeting ARS/Rescue Rooter’s 24/7 residential and light commercial HVAC and plumbing service operations.
The implementation focused on advanced capacity planning, automated scheduling and deployment features within IFS Field Service Management, using embedded optimization algorithms to route work orders, schedule technicians and coordinate parts delivery. Functional modules implemented include scheduling and dispatch automation, capacity planning and workforce scheduling, with configuration to prioritize first-time fix outcomes and reduce dispatcher intervention through continuous schedule evaluation.
Operationally the solution centralizes scheduling and service orchestration that had previously been handled through manual technician scheduling methods and a combination of knowledge, reporting and Microsoft Power BI tools. The deployment covers field operations, dispatch centers and back-office support teams who receive 90% of service requests via calls, enabling back-office staff to focus on emergency accommodations and exception management while automated routing addresses routine assignments.
Governance and rollout emphasize a phased move to a cloud operating model and organization-wide scheduling automation, with ARS citing scalability and solution completeness as selection criteria. Reported outcomes stated by the customer and vendor include improved personnel scalability, customer service and satisfaction, higher first-time fix rates, reduced travel times and no-shows, and a reduction in additional truck rolls and operating expenses once the solution is fully implemented.
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Andritz | Distribution | 30504 | $9.7B | Austria | IFS | IFS Field Service Management (FSM) | Field Service Management | 2015 | n/a |
In 2015, ANDRITZ implemented IFS Field Service Management (FSM), a Field Service Management application, to support a digital-first shift in its service organization. ANDRITZ is an international technology group headquartered in Graz, Austria providing plants, systems, equipment and services across industrial markets.
The deployment of IFS Field Service Management (FSM) focused on streamlining back office processes and extending consistent access to service data for frontline workers. Configurations emphasized work order management, scheduling and dispatch workflows, and mobile technician interfaces to reduce the time technicians need to prepare for jobs and to enable more sophisticated field responsibilities.
Operational coverage targeted service operations and frontline technician teams, aligning field mobile access with back-office service planning and administrative functions. The implementation reinforced service delivery governance by shifting processes toward centralized orchestration of field work and standardized data access, enabling technicians to act with greater customer advisory capability.
Business transformation outcomes described by ANDRITZ include minimized technician preparation time, improved consistency of data access for field staff, and streamlined back office service processes. Company leadership framed the FSM deployment as a strategic element in expanding service offerings and reducing customer downtime.
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Anticimex | Professional Services | 10000 | $1.3B | Sweden | IFS | IFS Field Service Management (FSM) | Field Service Management | 2021 | n/a |
In 2021 Anticimex implemented IFS Field Service Management (FSM) to standardize field operations across its rapidly expanding pest control, hygiene and inspection services. The deployment targeted Field Service Management capabilities to support a highly distributed workforce, including the company’s 3,000 to 3,500 field technicians, and to address operational fragmentation created by rapid organic growth and more than 80 acquisitions.
The implementation centered on configuring IFS Field Service Management to deliver route-based services, workforce scheduling and mobile handheld workflows so technicians can remain in the field while filing reports. The rollout incorporated IFS.ai Planning & Scheduling Optimization to enable automated routing and scheduling, and standardized mobile data capture and task orchestration as core functional modules.
Anticimex integrated its proprietary Anticimex SMART traps, sensors and cameras with the IFS platform using the IFS IoT Business Connector, enabling event driven alerts and trap status to flow into IFS.ai across Finland. The solution fed route and work order prioritization logic so technicians receive optimized visit lists, and in Finland the FSM implementation operates alongside IFS Financials reflecting a connected operational to financial record flow. Sweden continues to run a fully integrated IFS ERP estate, and Anticimex has signaled upgrades and a phased move to cloud for broader harmonization.
Governance focused on consolidating tooling and operational processes to reduce IT fragmentation and to make IFS a preferred standard across acquired entities. Process changes revolved around preventive service models, sensor driven dispatching, and centralized scheduling governance to shift technician activity from reactive site visits to data prioritized field interventions.
Explicit outcomes include reduced unnecessary travel through remote trap monitoring, clearer technician task prioritization so teams know exactly which traps to service, and improved battery management by analyzing device power patterns to determine replacement versus recharge decisions. Anticimex is also pursuing expanded automated routing and workforce scheduling using IFS.ai Planning & Scheduling Optimization as the next stage of its Field Service Management program.
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Professional Services | 11000 | $2.8B | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2012 | n/a |
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Automotive | 545 | $61M | United Kingdom | IFS | IFS Field Service Management (FSM) | Field Service Management | 2014 | n/a |
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Professional Services | 550 | $62M | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2022 | n/a |
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Manufacturing | 2450 | $799M | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2020 | n/a |
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Professional Services | 8000 | $1.2B | United States | IFS | IFS Field Service Management (FSM) | Field Service Management | 2018 | n/a |
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Showing 1 to 10 of 47 entries
Buyer Intent: Companies Evaluating IFS Field Service Management (FSM)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IFS Field Service Management (FSM). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IFS Field Service Management (FSM) for Field Service Management include:
- UBS, a Switzerland based Banking and Financial Services organization with 106789 Employees
- Datality, a United States based Professional Services company with 10 Employees
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD IFS Field Service Management (FSM) Coverage
IFS Field Service Management (FSM) is a Field Service Management solution from IFS.
Companies worldwide use IFS Field Service Management (FSM), from small firms to large enterprises across 21+ industries.
Organizations such as STC (Saudi Telecom Company), Kubota, Xcel Energy, Henry Schein and Andritz are recorded users of
IFS Field Service Management (FSM) for Field Service Management.
Companies using IFS Field Service Management (FSM) are most concentrated in Communications, Manufacturing and Utilities, with adoption spanning over 21 industries.
Companies using IFS Field Service Management (FSM) are most concentrated in Saudi Arabia, Japan and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IFS Field Service Management (FSM) across Americas, EMEA, and APAC.
Companies using IFS Field Service Management (FSM) range from small businesses with 0-100 employees - 4.26%, to mid-sized firms with 101-1,000 employees - 31.91%, large organizations with 1,001-10,000 employees - 46.81%, and global enterprises with 10,000+ employees - 17.02%.
Customers of IFS Field Service Management (FSM) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IFS Field Service Management (FSM) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.