Apps Run The World

Top CCaaS Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the CCaaS software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our CCaaS software market size and forecast assumptions and perhaps the rise and fall of certain CCaaS vendors.

Custom data cuts related to the CCaaS software market are available:

  • Top 10 CCaaS software vendors, market share and forecast 2020-2025
  • 2020 CCaaS software market by revenue Type (on-prem vs cloud)
  • 2020 CCaaS software market by customer size (no. of employees, revenue)
  • 2020 CCaaS software market by industry (21 verticals)
  • 2020 CCaaS software market by geography (city, state, country, region)
  • 2020 CCaaS software market by channel (direct vs indirect)
  • 2020 CCaaS software market by product market share

Some of the CCaaS apps that we have been tracking include: Five9 Cloud, LiveOps, Cisco Unified Contact Center Enterprise, 8x8 Virtual Contact Center, Ameyo Voice Logger System, Content Guru Storm CONTACT, Mitel MiContact Center Enterprise, Talkdesk Enterprise Contact Center Platform, Vocalcom Hermes360, Aircall Dashboard, Puzzel Contact Centre, Unify OpenScape Contact Center, Genesys PureCloud Platform, Ameyo IVR System, Capgemini Odigo, Mitel MiContact Center Business, Five9 Virtual Contact Center, Enghouse Interactive Contact Center Enterprise, Genesys PureConnect Platform, Mitel Contact Center and many others.


Vendor Product Category Market
2600Hz 2600Hz CCaaS CRM
3CLogic 3CLogic CCaaS CRM
8x8, Inc. 8x8 ContactNow CCaaS CRM
8x8, Inc. 8x8 Virtual Contact Center CCaaS CRM
8x8, Inc. 8x8 Virtual Office CCaaS CRM
8x8, Inc. 8x8 X Series CCaaS CRM
Aheeva Aheeva CCaaS CRM
Aircall Aircall CCaaS CRM
Aircall Aircall Dashboard CCaaS CRM
Akio Solutions Akio CCaaS, Customer Experience CRM
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