List of Avaya Aura Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
8000
$2.5B
Since 2010, our global team of researchers has been studying Avaya Aura customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura for Collaboration include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, Progressive, a United States based Insurance organisation with 66300 employees and revenues of $75.37 billion, Morgan Stanley, a United States based Banking and Financial Services organisation with 80000 employees and revenues of $61.76 billion, HP, a United States based Manufacturing organisation with 58000 employees and revenues of $53.60 billion, Highmark Blue Shield, a United States based Insurance organisation with 44000 employees and revenues of $29.40 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Collaboration software purchases.
The Avaya Aura customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Collaboration software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allo Taxi | Transportation | 100 | $15M | Lebanon | Avaya | Avaya Aura | Collaboration | 2015 | x |
In 2015, Allo Taxi deployed Avaya Aura as the core communications platform, executing an Avaya IP Office contact centre implementation to centralize customer call handling. The deployment is categorized as Collaboration and was targeted at supporting the transport operator's customer service and dispatch communications. Avaya Aura provided IP telephony and session management functions while the Avaya IP Office contact centre delivered queuing and agent routing capabilities.
The architecture combined on premises IP telephony with contact centre modules including automatic call distribution, interactive voice response and agent desktop controls, providing CTI enabled call handling consistent with Collaboration applications. Operational scope focused on the customer service and dispatch functions within Allo Taxi's operations, standardizing inbound call workflows and agent routing. Governance emphasized consolidation of contact centre processes and assignment of operational ownership to the service management team during rollout.
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Australian National University (ANU) | Education | 4517 | $1.1B | Australia | Avaya | Avaya Aura | Collaboration | 2015 | n/a |
In 2015, Australian National University deployed Avaya Aura in a hybrid configuration to modernize campus voice and unified communications. The implementation uses Avaya Aura as the core Collaboration platform to support campus telephony and real time communications across administrative and academic functions.
The Avaya Aura deployment emphasized core Collaboration capabilities, including SIP session management, centralized call control, presence and instant messaging, conferencing and voicemail services, and endpoint provisioning for desk phones and soft clients. Configuration focused on a hybrid architecture combining on premises Avaya Aura components with externally hosted connectivity for PSTN and remote access, aligning platform services with standard unified communications workflows.
Operational scope covered campuswide communications for administrative, academic, research and student services, with IT centralized governance for provisioning, change control and incident management. Rollout followed phased activation of faculties and service groups, supported by IT service desk process updates and user onboarding to unify communications across the university.
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Blue Cross Blue Shield | Insurance | 3161 | $960M | United States | Avaya | Avaya Aura | Collaboration | 2015 | NTT Data |
In 2015, Blue Cross Blue Shield implemented Avaya Aura as its Collaboration platform. The deployment centralized enterprise telephony and contact center capabilities to support customer service and contact center functions.
Configuration work focused on Avaya Aura core components, including Session Manager and Communication Manager, complemented by presence, unified messaging, conferencing, contact center routing and IVR capabilities that are typical within Collaboration implementations. The Avaya Aura implementation was configured to provide unified agent workflows and session management across voice and multimedia channels.
NTT Data served as the system integrator and led the implementation, integrating Avaya Aura with Oracle Siebel CRM to enable screen pops, case routing, and synchronized agent contexts. The integration tied the Avaya telephony layer into existing CRM workflows and enterprise telephony infrastructure to ensure call routing and customer interaction data aligned with case handling.
Governance established joint ownership between IT and customer service, with NTT Data coordinating deployment sequencing and integration testing to align voice workflows with CRM processes. The account-level implementation narrative emphasizes Blue Cross Blue Shield Avaya Aura Collaboration deployment, module configuration, and CRM integration architecture.
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Citizens Advice | Non Profit | 7000 | $3.3B | United Kingdom | Avaya | Avaya Aura | Collaboration | 2009 | n/a |
In 2009, Citizens Advice implemented Avaya Aura as its Collaboration platform to centralize enterprise voice and contact handling for its UK operations. The deployment positioned Avaya Aura to support contact center and unified communications needs across the organisation.
The Avaya Aura implementation delivered core collaboration capabilities including enterprise telephony, session management, presence, SIP trunking, and automated call routing to support high-volume advice lines. Typical functional modules configured in the environment included automatic call distribution, interactive voice response, agent desktop telephony controls, and centralized session routing to coordinate inbound advice requests.
Operational coverage focused on customer service and contact center teams, IT and telecoms operations, and front line advisors across the United Kingdom. The architecture emphasized centralized session management with distributed IP endpoints and SIP connectivity to enable remote advisors and multiple local offices to share a common telephony and contact handling platform.
Governance shifted toward centralized telephony administration and standardized call handling and escalation workflows, with new processes for change control and support handoffs between IT and service delivery teams. Training and phased adoption were used to align agent procedures with the Avaya Aura Collaboration features and to minimize disruption during cutover.
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Club Med | Leisure and Hospitality | 20333 | $3.2B | France | Avaya | Avaya Aura | Collaboration | 2013 | n/a |
Club Med implemented Avaya Aura in 2013 to consolidate its Collaboration platform supporting global contact center and agency communications. The deployment of Avaya Aura served as the central communication backbone for contact routing, CTI functionality and vectoring across Club Med sites worldwide.
The implementation included detailed configuration and maquettage of Avaya modules, specifically Avaya ACM, AES, ConfigServer, URS, StatServer, Icon, Ccon, Tserver Avaya, SCS and DBServer Vectoring, with explicit CTI integration points. Workstreams covered analysis, modeling and flow forecasting according to vendor prerequisites for servers and network flows, and accounted for customer security constraints such as firewall rules and routing of flows.
Integrations and vendor coordination were part of the program, with planning and upgrade tracking for Avaya, Nice and Genesys platforms and oversight of OBS services. Operational coverage targeted deployment of agencies and contact centers at a global scale, and configuration work emphasized interoperability between Avaya Aura components and external routing and workforce vendors.
Governance activities encompassed drafting upgrade procedures, updating technical documentation and Visio architectures, and producing cahiers des charges for procurement and technical specifications. Quality of service and team productivity axes were defined, operational processes were formalized, and dashboards were maintained for ongoing monitoring. Club Med also designed custom utilities for announcement management using Apache, PHP and MySQL and a planning tool accessible at http://cmandgo.me, while supervising engineering interns involved in implementation tasks.
Ongoing program tasks focused on upgrade planning and follow up, vendor service tracking for timelines and objectives, and maintaining operational dashboards and processes to sustain the Collaboration environment built on Avaya Aura.
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Insurance | 44000 | $29.4B | United States | Avaya | Avaya Aura | Collaboration | 2014 | n/a |
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Retail | 470000 | $159.5B | United States | Avaya | Avaya Aura | Collaboration | 2015 | n/a |
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Manufacturing | 58000 | $53.6B | United States | Avaya | Avaya Aura | Collaboration | 2015 | n/a |
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Construction and Real Estate | 3747 | $1.5B | United Kingdom | Avaya | Avaya Aura | Collaboration | 2015 | n/a |
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Leisure and Hospitality | 418000 | $25.1B | United States | Avaya | Avaya Aura | Collaboration | 2015 | Avaya |
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Buyer Intent: Companies Evaluating Avaya Aura
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya Aura. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya Aura for Collaboration include:
- Deutsche Makler Akademie (Dma), a Germany based Education organization with 36 Employees
- Duckduckgo, a United States based Professional Services company with 400 Employees
- Washington University in St. Louis, a United States based Education organization with 21247 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya Aura Coverage
Avaya Aura is a Collaboration solution from Avaya.
Companies worldwide use Avaya Aura, from small firms to large enterprises across 21+ industries.
Organizations such as Home Depot, Progressive, Morgan Stanley, HP and Highmark Blue Shield are recorded users of
Avaya Aura for Collaboration.
Companies using Avaya Aura are most concentrated in Retail, Insurance and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Avaya Aura are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Aura across Americas, EMEA, and APAC.
Companies using Avaya Aura range from small businesses with 0-100 employees - 5.56%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 44.44%.
Customers of Avaya Aura include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Aura customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.