List of Cisco Unified Contact Center Enterprise Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 408-526-7209
Professional Services
90400
$53.8B
Since 2010, our global team of researchers has been studying Cisco Unified Contact Center Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Unified Contact Center Enterprise for Call Center, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Unified Contact Center Enterprise for Call Center, Customer Experience include: Nestle, a Switzerland based Consumer Packaged Goods organisation with 275000 employees and revenues of $102.77 billion, Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion, Capital One, a United States based Banking and Financial Services organisation with 76300 employees and revenues of $39.11 billion, NextEra Energy, a United States based Utilities organisation with 16800 employees and revenues of $24.75 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco Unified Contact Center Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Cisco Unified Contact Center Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allied Irish Bank UK | Banking and Financial Services | 2100 | $560M | United Kingdom | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2013 | n/a |
In 2013, Allied Irish Bank UK deployed Cisco Unified Contact Center Enterprise in a centralized Call Center,Customer Experience implementation to consolidate and standardize contact center operations across its branch and contact center footprint. The project addressed rising volumes of inbound traffic, roughly 14 million calls annually, and redirected inbound calls from 60 percent of branches into the centralized contact center environment to create consistent queuing and reporting.
The deployment combined Cisco Unified Contact Center Enterprise with Cisco Unified Communications Manager as the IP telephony platform and Cisco Unified Customer Voice Portal for self service IVR and queuing. Functional capabilities implemented include automatic call distribution, integrated voice response, virtual contact center creation with queuing and screen pop data popping, outbound dialing via the Cisco Dialer Outbound Option, and cradle to grave reporting for agent interactions.
Integrations implemented as part of the rollout included a Cisco certified campaign management application Acqueon List and Campaign Manager working with the Cisco Dialer Outbound Option and a bespoke agent desktop application to log interactions and wrap up codes for regulatory tracking. Workforce management integration leveraged Cisco Real Time Adherence to provide both real time and historical call traffic into scheduling and adherence processes, and central analytics capabilities were enabled to support customer analytics and sales lead generation.
Architecturally the solution centralized command and control of contact center resources, removing the need to operate separate PBXs and discrete instances of contact center software at each satellite site and enabling rapid provisioning of virtual contact centers with the full capabilities of the Dublin office. The vendor selection followed a competitive RFP and Cisco was chosen based on existing Cisco networking experience and an IPT product roadmap that aligned with the contact center strategy, with migration of branch call routing expected to be complete by the end of 2013.
Explicit outcomes documented by the bank include considerable savings on hardware costs from centralizing infrastructure, improved consistency in customer messaging and hold patterns, enhanced IVR prompting, more efficient queuing across multiple sites to manage peak traffic, and the ability to run enterprise wide analytics and reporting on contact center personnel performance. The bank also initiated a pilot of Cisco Jabber to explore presence, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing to further improve agent collaboration and productivity.
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Amey | Construction and Real Estate | 12000 | $2.6B | United Kingdom | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2016 | n/a |
In 2016, Amey implemented Cisco Unified Contact Center Enterprise as the primary platform for Call Center,Customer Experience operations. The deployment was positioned to consolidate enterprise contact handling and agent routing across Amey’s IT support and customer-facing touchpoints.
The implementation used Cisco Unified Contact Center Enterprise alongside Cisco Unified CM administration for agent and device provisioning, creating Cisco phone accounts and hunt groups, and managing call routing and automatic call distribution. Infrastructure components were built on vSphere virtualized servers running Windows Server versions used by the team, with server patching and configuration managed through WSUS and SCCM, and endpoint protection deployed by McAfee ePO.
Operational integrations included Cisco Unified CM Admin for telephony control, SCCM for software installation and imaging workflows, McAfee ePO for security posture, and Snow for hardware and software inventory tracking. The operational scope covered Server, Networks, Software and Desktop Support teams, who also handled incident queue responsibilities and company wide troubleshooting of Cisco phones and contact center agent endpoints.
Governance and operational processes emphasized centralized change control and incident driven support, using SCCM and WSUS for patch and image management and McAfee ePO for security governance. Cisco Unified Contact Center Enterprise was managed within the existing IT service framework, with infrastructure analysts responsible for configuration, provisioning, and ongoing operational troubleshooting.
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Amway | Retail | 14000 | $7.4B | United States | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2016 | n/a |
In 2016 Amway implemented Cisco Unified Contact Center Enterprise as its strategic inbound customer care platform in the Call Center,Customer Experience category. The program was authorized to migrate Amway’s worldwide contact center footprint to a comprehensive all IP Cisco contact center solution, with plans to retire the last Avaya Aura call center in the fall of 2017. Company leadership framed the move as aligning to a broader customer care strategy and as a straightforward business decision, quoting Rion Hollenbeck on the planned transition.
Cisco Unified Contact Center Enterprise was deployed to provide enterprise class automatic call distribution, SIP based IP telephony routing, computer telephony integration, multichannel routing for voice and digital channels, and centralized reporting and analytics capabilities consistent with Call Center,Customer Experience implementations. The deployment emphasizes platform consolidation and unified call handling across sites, standardizing routing logic, service level reporting, and agent desktop telephony functionality under a single Cisco contact center application.
The migration replaced Avaya Aura telephony infrastructure and established an all IP Cisco contact center architecture for Amway’s customer care operations worldwide. Operational scope covered global customer care teams and regional contact center sites, moving toward a unified platform for routing, agent workspaces, and centralized administration. No system integrator or implementation partner is specified in the record.
Governance for the transition followed a scheduled global cutover approach, with phased site transitions culminating in the retirement of the last Avaya Aura call center in fall 2017. Amway expected to complete its worldwide migration to Cisco Unified Contact Center Enterprise within the stated timeline, aligning platform consolidation with its customer care strategy.
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Insurance | 700 | $120M | Netherlands | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2018 | n/a |
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Insurance | 80 | $117M | United Kingdom | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2021 | n/a |
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Banking and Financial Services | 16000 | $5.1B | Italy | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2016 | n/a |
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Banking and Financial Services | 4300 | $2.9B | United Kingdom | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2014 | n/a |
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Construction and Real Estate | 9000 | $2.3B | Australia | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2016 | n/a |
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Healthcare | 4800 | $650M | Thailand | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2018 | n/a |
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Communications | 7000 | $1.0B | United Kingdom | Cisco Systems | Cisco Unified Contact Center Enterprise | Call Center,Customer Experience | 2017 | n/a |
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Showing 1 to 10 of 71 entries
Buyer Intent: Companies Evaluating Cisco Unified Contact Center Enterprise
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Cisco Unified Contact Center Enterprise. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Cisco Unified Contact Center Enterprise for Call Center, Customer Experience include:
- Edeka Minden-Hannover Germany, a Germany based Professional Services organization with 400 Employees
- Flex Singapore, a Singapore based Manufacturing company with 2000 Employees
- The Enterprise Resources Training, a Thailand based Professional Services organization with 33 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Cisco Unified Contact Center Enterprise Coverage
Cisco Unified Contact Center Enterprise is a Call Center, Customer Experience solution from Cisco Systems.
Companies worldwide use Cisco Unified Contact Center Enterprise, from small firms to large enterprises across 21+ industries.
Organizations such as Nestle, Tesco, Vodafone Group, Capital One and NextEra Energy are recorded users of
Cisco Unified Contact Center Enterprise for Call Center, Customer Experience.
Companies using Cisco Unified Contact Center Enterprise are most concentrated in Consumer Packaged Goods, Retail and Communications, with adoption spanning over 21 industries.
Companies using Cisco Unified Contact Center Enterprise are most concentrated in Switzerland, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Unified Contact Center Enterprise across Americas, EMEA, and APAC.
Companies using Cisco Unified Contact Center Enterprise range from small businesses with 0-100 employees - 4.23%, to mid-sized firms with 101-1,000 employees - 12.68%, large organizations with 1,001-10,000 employees - 49.3%, and global enterprises with 10,000+ employees - 33.8%.
Customers of Cisco Unified Contact Center Enterprise include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Unified Contact Center Enterprise customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center, Customer Experience.